article

COLLAGEN: A Collaboration Manager for Software Interface Agents

Authors:

Candace L. SidnerAuthors Info & Claims

User Modeling and User-Adapted Interaction, Volume 8, Issue 3-4

Pages 315 - 350

https://doi.org/10.1023/A:1008204020038

Published: 01 February 1998 Publication History

Abstract

We have implemented an application-independent collaboration manager, called Collagen, based on the SharedPlan theory of discourse, and used it to build a software interface agent for a simple air travel application. The software agent provides intelligent, mixed initiative assistance without requiring natural language understanding. A key benefit of the collaboration manager is the automatic construction of an interaction history which is hierarchically structured according to the user‘s and agent‘s goals and intentions.

References

[1]

Ahn, R. M. C., R. J. Beun, T. Borghuis, H. C. Bunt and C. W. A. M. van Overveld: 1995, 'The DenK-architecture: A Fundamental Approach to User-Interfaces'. Artificial Intelligence Review 8, pp. 431-445.

[2]

Allen, J. F., B. Miller, E. Ringger and T. Sikorski: 1996, 'A Robust System for Natural Spoken Dialogue'. In: Proc. 34th Annual Meeting of the ACL, Santa Cruz, CA, pp. 62-70.

Digital Library

[3]

Bratman, M. E., D. J. Israel, and M. E. Pollack: 1988, 'Plans and Resource-Bounded Practical Reasoning'. Computational Intelligence 4(4), 349-355.

[4]

Brodie, M., J. Mylopoulos, and J. Schmidt (eds.): 1982, On Conceptual Modelling. New York, NY: Springer-Verlag.

[5]

Chu-Carroll, J. and M. Brown: 1998, 'An Evidential Model for Tracking Initiative in Collaborative Dialogue Interactions'. In this issue, pp. 215-253.

Digital Library

[6]

Chu-Carroll, J. and S. Carberry: 1994, 'A Plan-Based Model for Response Generation in Collaborative Task-Oriented Dialogues'. In: Proc. 12th National Conf. on Artificial Intelligence. Seattle, WA, pp. 799-805.

Digital Library

[7]

Chu-Carroll, J. and S. Carberry: 1995, 'Response Generation in Collaborative Negotiation'. In: Proc. 33rd Annual Meeting of the ACL. Cambridge, MA, pp. 136-143.

Digital Library

[8]

Clark, H. H. and E. F. Schaeffer: 1989, 'Contributing to Discourse'. Cognitive Science 13(2), 259- 294.

[9]

Cohen, P.: 1992, 'The Role of Natural Language in a Multimodal Interface'. In: Proc. 5th ACM Symp. on User Interface Software and Technology. Monterey, CA, pp. 143-149.

Digital Library

[10]

Cohen et al., P.: 1994, 'An Open Agent Architecture'. In: O. Etzioni (ed.): Software Agents, Papers from the 1994 Spring Symposium, SS-94-03. Menlo Park, CA: AAAI Press, pp. 1-8.

[11]

Cohen et al., R.: 1998, 'What is Initiative?'. In this issue, pp. 171-214.

Digital Library

[12]

Fischer, M., E. Maier, and A. Stein: 1994, 'Generating Cooperative System Responses in Information Retrieval Dialogues'. In: Proc. 7th Int. Workshop Natural Language Generation. Kennebunkport, ME, pp. 207-216.

[13]

Green, N. L.: 1994, 'A Computational Model for Generating and Interpeting Indirect Answers'. Ph.D. thesis, Univ. of Delaware, Dept. of Computer and Info. Sci.

Digital Library

[14]

Grosz, B. J. and S. Kraus: 1996, 'Collaborative Plans for Complex Group Action'. Artificial Intelligence 86(2), 269-357.

Digital Library

[15]

Grosz, B. J. and C. L. Sidner: 1986, 'Attention, Intentions, and the Structure of Discourse'. Computational Linguistics 12(3), 175-204.

Digital Library

[16]

Grosz, B. J. and C. L. Sidner: 1990, 'Plans for Discourse'. In: P. R. Cohen, J. L. Morgan, and M. E. Pollack (eds.): Intentions and Communication. Cambridge, MA: MIT Press, pp. 417-444.

[17]

Grosz {Deutsch}, B. J.: 1974, 'The Structure of Task-Oriented Dialogs'. In: IEEE Symp. on Speech Recognition: Contributed Papers. Pittsburgh, PA, pp. 250-253.

[18]

Guinn, C. I.: 1994, 'Meta-Dialogue Behaviors: Improving the Efficiency of Human-Machine Dialogue - A Computational Model of Variable Initiative and Negotiation in Collaborative Problem-Solving, Communication and Miscommunication'. Ph.D. thesis, Duke University.

Digital Library

[19]

Guinn, C. I.: 1996, 'Mechanisms for Mixed-Initiative Human-Computer Collaborative Discourse'. In: Proc. 34th Annual Meeting of the ACL, Santa Cruz, CA, pp. 278-285.

Digital Library

[20]

Guinn, C. I.: 1998, 'Principles of Mixed-Initiative Human-Computer Collaborative Discourse'. In this issue, pp. 255-314.

[21]

Jacob, R. J. K.: 1995, 'Natural Dialogue in Modes other than Natural Language'. In: R.-J. Beun, M. Baker, and M. Reiner (eds.): Dialogue and Instruction. Berlin: Springer-Verlag, pp. 289-301.

[22]

Kautz, H.: 1990, 'A Circumscriptive Theory of Plan Recognition'. In: P. R. Cohen, J. L. Morgan, and M. E. Pollack (eds.): Intentions and Communication. Cambridge, MA: MIT Press, pp. 105-133.

[23]

Kowtko, J. C. and P. Price: 1989, 'Data Collection and Analysis in the Air Travel Planning Domain'. In: Proceedings of the DARPA Speech and Natural Language Workshop, Cape Cod, MA, pp. 119-125.

Digital Library

[24]

Lambert, L. and S. Carberry: 1991, 'A Tripartite Plan-Based Model of Dialogue'. In: Proc. 29th Annual Meeting of the ACL, Berkeley, CA, pp. 47-54.

Digital Library

[25]

Lemaire, B. and J. Moore: 1994, 'An Improved Interface for Tutorial Dialogues: Browsing a Visual Dialogue History'. In: Proc. ACM SIGCHI Conference on Human Factors in Computing Systems. Boston, MA, pp. 16-22.

Digital Library

[26]

Lochbaum, K. E.: 1994, 'Using Collaborative Plans to Model the Intentional Structure of Discourse'. Technical Report TR-25-94, Harvard Univ., Ctr. for Res. in Computing Tech. PhD thesis.

Digital Library

[27]

Lochbaum, K. E.: 1995, 'The Use of Knowledge Preconditions in Language Processing'. In: Proc. 14th Int. Joint Conf. Artificial Intelligence. Montreal, Canada, pp. 1260-1266.

Digital Library

[28]

Lochbaum, K. E.: 1998, 'A Collaborative Planning Model of Intentional Structure'. Computational Linguistics. Forthcoming.

Digital Library

[29]

Maes, P.: 1994, 'Agents that Reduce Work and Information Overload'. Comm. ACM 37(17), 30-40. Special Issue on Intelligent Agents.

Digital Library

[30]

Meyers et al., B.: 1990, 'Garnet: Comprehensive Support for Graphical, Highly-Interactive User Interfaces'. IEEE Computer 23(11), 71-85.

Digital Library

[31]

Mittal, V. and J. Moore: 1995, 'Dynamic Generation of Follow-up Question Menus: Facilitating Interactive Natural Language Dialogues'. In: Proc. ACM SIGCHI Conference on Human Factors in Computing Systems. Denver, CO, pp. 90-97.

Digital Library

[32]

Moore, J. and W. Swartout: 1990, 'Pointing: A Way Toward Explanation Dialogue'. In: Proc. 8th National Conf. on Artificial Intelligence. Menlo Park, CA, pp. 457-464.

[33]

Rich, C.: 1996, 'Window Sharing with Collaborative Interface Agents'. ACM SIGCHI Bulletin 28(1), pp. 70-78.

Digital Library

[34]

Rich, C. and C. Sidner: 1996, 'Adding a Collaborative Agent to Graphical User Interfaces'. In: Proc. 9th ACM Symp. on User Interface Software and Technology. Seattle, WA, pp. 21-30.

Digital Library

[35]

Rich, C. and C. Sidner: 1997a, 'Collagen: When Agents Collaborate with People'. In: Proc. 1st Int. Conf. on Autonomous Agents. Marina del Rey, CA, pp. 284-291.

Digital Library

[36]

Rich, C. and C. Sidner: 1997b, 'Segmented Interaction History in a Collaborative Interface Agent'. In: Proc. Int. Conf. on Intelligent User Interfaces. Orlando, FL, pp. 23-30.

Digital Library

[37]

Sidner, C. L.: 1994, 'An Artificial Discourse Language for Collaborative Negotiation'. In: Proc. 12th National Conf. on Artificial Intelligence. Seattle, WA, pp. 814-819.

Digital Library

[38]

Stein, A. and E. Maier: 1995, 'Structuring Collaborative Information-Seeking Dialogues'. Knowledge-Based Systems 8(2-3), 82-93.

Digital Library

[39]

Stein, A., J. A. Gulla and U. Thiel: 1999, 'User-Tailored Planning of Mixed Initiative Information Seeking Dialogues'. User Modeling and User-Adapted Interaction.

Digital Library

[40]

Terveen, G., D. Wroblewski, and S. Tighe: 1991, 'Intelligent Assistance through Collaborative Manipulation'. In: Proc. 12th Int. Joint Conf. Artificial Intelligence. Sydney, Australia, pp. 9-14.

[41]

Traum, D. R. and E. A. Hinkelman: 1992, 'Conversation Acts in Task-Oriented Spoken Dialogue'. Computational Intelligence 8(3), 575-599.

Digital Library

[42]

Walker, M. A. and S. Whittaker: 1990, 'Mixed Initiative in Dialogue: An Investigation into Discourse Segmentation'. In: Proc. 28th Annual Meeting of the ACL, Pittsburgh, PA, pp. 70-79.

Digital Library

[43]

Yanklovich, N.: 1994, 'Talking vs. Taking: Speech Access to Remote Computers'. In: Proc. ACM SIGCHI Conference on Human Factors in Computing Systems. Boston, MA, pp. 275-276.

Digital Library

Cited By

Cao HLee CIqbal SCzerwinski MWong PRintel SHecht BTeevan JYang LKitamura YQuigley AIsbister KIgarashi TBjørn PDrucker S(2021)Large Scale Analysis of Multitasking Behavior During Remote MeetingsProceedings of the 2021 CHI Conference on Human Factors in Computing Systems10.1145/3411764.3445243(1-13)Online publication date: 6-May-2021
https://dl.acm.org/doi/10.1145/3411764.3445243
Allen JGalescu LTeng CPerera I(2020)Conversational Agents for Complex Collaborative TasksAI Magazine10.1609/aimag.v41i4.738441:4(54-78)Online publication date: 1-Dec-2020
https://dl.acm.org/doi/10.1609/aimag.v41i4.7384
Cohen PGrosz BSidner CSonenberg LJohnson MVera A(2019)Letter to the EditorAI Magazine10.1609/aimag.v40i3.481440:3(3-4)Online publication date: 1-Sep-2019
https://dl.acm.org/doi/10.1609/aimag.v40i3.4814
Show More Cited By

COLLAGEN: A Collaboration Manager for Software Interface Agents
1. Human-centered computing

Recommendations

Adding a collaborative agent to graphical user interfaces
UIST '96: Proceedings of the 9th annual ACM symposium on User interface software and technology
A collaborative assistant for email
CHI EA '99: CHI '99 Extended Abstracts on Human Factors in Computing Systems

Software agents which communicate and collaborate with users to perform complex tasks constitute a new paradigm for human-computer interaction complementing existing graphical interfaces. We have recently completed a prototype agent of this kind for ...
Segmented interaction history in a collaborative interface agent
IUI '97: Proceedings of the 2nd international conference on Intelligent user interfaces

Comments

Information & Contributors

Information

Published In

cover image User Modeling and User-Adapted Interaction

User Modeling and User-Adapted Interaction Volume 8, Issue 3-4

1998

183 pages

ISSN:0924-1868

Issue’s Table of Contents

Copyright © Copyright © 1998 Kluwer Academic Publishers.

Publisher

Kluwer Academic Publishers

United States

Publication History

Published: 01 February 1998

Author Tags

Qualifiers

Article

Contributors

Other Metrics

View Article Metrics

Bibliometrics & Citations

Bibliometrics

Article Metrics

76
Total Citations
View Citations
0
Total Downloads

Downloads (Last 12 months)0
Downloads (Last 6 weeks)0

Reflects downloads up to 17 Oct 2024

Other Metrics

View Author Metrics

Citations

Cited By

Cao HLee CIqbal SCzerwinski MWong PRintel SHecht BTeevan JYang LKitamura YQuigley AIsbister KIgarashi TBjørn PDrucker S(2021)Large Scale Analysis of Multitasking Behavior During Remote MeetingsProceedings of the 2021 CHI Conference on Human Factors in Computing Systems10.1145/3411764.3445243(1-13)Online publication date: 6-May-2021
https://dl.acm.org/doi/10.1145/3411764.3445243
Allen JGalescu LTeng CPerera I(2020)Conversational Agents for Complex Collaborative TasksAI Magazine10.1609/aimag.v41i4.738441:4(54-78)Online publication date: 1-Dec-2020
https://dl.acm.org/doi/10.1609/aimag.v41i4.7384
Cohen PGrosz BSidner CSonenberg LJohnson MVera A(2019)Letter to the EditorAI Magazine10.1609/aimag.v40i3.481440:3(3-4)Online publication date: 1-Sep-2019
https://dl.acm.org/doi/10.1609/aimag.v40i3.4814
Golpayegani FDusparic IClarke S(2019)Using Social Dependence to Enable Neighbourly Behaviour in Open Multi-Agent SystemsACM Transactions on Intelligent Systems and Technology10.1145/331940210:3(1-31)Online publication date: 22-Apr-2019
https://dl.acm.org/doi/10.1145/3319402
Sidner CBickmore TNooraie BRich CRing LShayganfar MVardoulakis L(2018)Creating New Technologies for Companionable Agents to Support Isolated Older AdultsACM Transactions on Interactive Intelligent Systems10.1145/32130508:3(1-27)Online publication date: 24-Jul-2018
https://dl.acm.org/doi/10.1145/3213050
Hodhod RMagerko BNichols JMahmud JO'Donovan JConati CZancanaro M(2016)Closing the Cognitive Gap between Humans and Interactive Narrative Agents Using Shared Mental ModelsProceedings of the 21st International Conference on Intelligent User Interfaces10.1145/2856767.2856774(135-146)Online publication date: 7-Mar-2016
https://dl.acm.org/doi/10.1145/2856767.2856774
Boteanu AChernova SNunez DBreazeal C(2016)Fostering parent---child dialog through automated discussion suggestionsUser Modeling and User-Adapted Interaction10.1007/s11257-016-9176-826:5(393-423)Online publication date: 1-Dec-2016
https://dl.acm.org/doi/10.1007/s11257-016-9176-8
Hodhod RMagerko B(2014)Computational CreativityInternational Journal of Cognitive Informatics and Natural Intelligence10.4018/IJCINI.20140401018:2(1-14)Online publication date: 1-Apr-2014
https://dl.acm.org/doi/10.4018/IJCINI.2014040101
Mark GIqbal SCzerwinski MJohns PFussell SLutters WMorris MReddy M(2014)Capturing the moodProceedings of the 17th ACM conference on Computer supported cooperative work & social computing10.1145/2531602.2531673(1082-1094)Online publication date: 15-Feb-2014
https://dl.acm.org/doi/10.1145/2531602.2531673
Kang SKo YSeo J(2013)A dialogue management system using a corpus-based framework and a dynamic dialogue transition modelAI Communications10.5555/2594582.259458326:2(145-159)Online publication date: 1-Apr-2013
https://dl.acm.org/doi/10.5555/2594582.2594583
Show More Cited By

View Options

View options

Media

Figures

Other

Tables

View Issue’s Table of Contents