article

User involvement and user satisfaction with information-seeking activity

Authors:

Paulus Insap Santosa,

Hock Chuan ChanAuthors Info & Claims

European Journal of Information Systems, Volume 14, Issue 4

Pages 361 - 370

https://doi.org/10.1057/palgrave.ejis.3000545

Published: 01 December 2005 Publication History

Abstract

This paper presents the result of an empirical study that investigates user involvement and user satisfaction in the context of information-seeking activity. This study adopts the definition of user involvement as the psychological state of the importance and personal relevance that users attach to a given system. Following Celsi and Oison, intrinsic and situational motivators were considered as two antecedents of user involvement. These two types of motivator were treated as formative exogenous variables, while user involvement and user satisfaction were treated as reflective mediating endogenous variable and final endogenous variable, respectively. Five hypotheses were proposed, and all were supported by the data from a laboratory experiment. This paper also reports two other interesting findings. First, intrinsic motivators have a stronger positive effect on user involvement than situational motivators have. Second, situational motivators have a stronger positive effect on user satisfaction than intrinsic motivators have. The discussion part explains these interesting findings.

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User involvement and user satisfaction with information-seeking activity

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Published In

cover image European Journal of Information Systems

European Journal of Information Systems Volume 14, Issue 4

Special section: PACIS 2004

December 2005

117 pages

ISSN:0960-085X

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Publisher

Macmillan Press Ltd.

United Kingdom

Publication History

Published: 01 December 2005

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https://dl.acm.org/doi/10.4018/JGIM.2020070105
(2017)Involvement, content and interactivity drivers for consumer loyalty in mobile advertisingInternational Journal of Mobile Communications10.5555/3150260.315026115:6(577-603)Online publication date: 1-Jan-2017
https://dl.acm.org/doi/10.5555/3150260.3150261
Fang JZhao ZWen CWang R(2017)Design and performance attributes driving mobile travel application engagementInternational Journal of Information Management: The Journal for Information Professionals10.1016/j.ijinfomgt.2017.03.00337:4(269-283)Online publication date: 1-Aug-2017
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