article

Effect of partnership quality on IS outsourcing success: conceptual framework and empirical validation

Authors:

Young-Gul KimAuthors Info & Claims

Journal of Management Information Systems, Volume 15, Issue 4

Pages 29 - 61

https://doi.org/10.1080/07421222.1999.11518221

Published: 01 March 1999 Publication History

Abstract

Recently, increasing attention has been paid to building successful partnerships in information systems (IS) outsourcing. This study establishes partnership quality as a key predictor of outsourcing success. We propose a theoretical framework for outsourcing partnership based on a social, rather than an economic, perspective. We identify the partnership-related variables from the relevant literature and clarify the concept of partnership quality by distinguishing between its components and its determinants. We then examine the impact of partnership quality on outsourcing success. Hypotheses on partnership quality were tested for 74 outsourcing relationships between 36 service receivers and 54 service providers. Results indicate that partnership quality may serve as a key predictor of outsourcing success. Partnership quality was found to be positively influenced by factors such as participation, communication, information sharing, and top management support, and negatively affected by age of relationship and mutual dependency.

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Cited By

Al-Azad MMohiuddin MSu Z(2022)The Client and Service Provider Relationship in IT Outsourcing Project SuccessJournal of Global Information Management10.4018/JGIM.29932530:1(1-27)Online publication date: 16-Mar-2022
https://dl.acm.org/doi/10.4018/JGIM.299325
Brinkkemper Svan de Wetering RTarenskeen DBakker R(2022)Investigating the Impact of Outsourcing on IT FlexibilityInternational Journal of Healthcare Information Systems and Informatics10.4018/IJHISI.29995517:2(1-26)Online publication date: 14-Jul-2022
https://dl.acm.org/doi/10.4018/IJHISI.299955
Hsu CLee JFang YStraub DSu NRyu H(2022)The Role of Vendor Legitimacy in IT Outsourcing PerformanceInformation Systems Research10.1287/isre.2021.105933:1(337-361)Online publication date: 1-Mar-2022
https://dl.acm.org/doi/10.1287/isre.2021.1059
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Index Terms

Effect of partnership quality on IS outsourcing success: conceptual framework and empirical validation
1. Social and professional topics
  1. Professional topics
    1. Management of computing and information systems

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cover image Journal of Management Information Systems

Journal of Management Information Systems Volume 15, Issue 4

March 1999

228 pages

ISSN:0742-1222

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M. E. Sharpe, Inc.

United States

Publication History

Published: 01 March 1999

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Al-Azad MMohiuddin MSu Z(2022)The Client and Service Provider Relationship in IT Outsourcing Project SuccessJournal of Global Information Management10.4018/JGIM.29932530:1(1-27)Online publication date: 16-Mar-2022
https://dl.acm.org/doi/10.4018/JGIM.299325
Brinkkemper Svan de Wetering RTarenskeen DBakker R(2022)Investigating the Impact of Outsourcing on IT FlexibilityInternational Journal of Healthcare Information Systems and Informatics10.4018/IJHISI.29995517:2(1-26)Online publication date: 14-Jul-2022
https://dl.acm.org/doi/10.4018/IJHISI.299955
Hsu CLee JFang YStraub DSu NRyu H(2022)The Role of Vendor Legitimacy in IT Outsourcing PerformanceInformation Systems Research10.1287/isre.2021.105933:1(337-361)Online publication date: 1-Mar-2022
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