Article

The workplace as a learning laboratory: the winding road to E-learning in a Norwegian service company

Authors:

Anders I. Mørch,

Bård Ketil Engen,

Hege-René Hansen ÅsandAuthors Info & Claims

PDC 04: Proceedings of the eighth conference on Participatory design: Artful integration: interweaving media, materials and practices - Volume 1

Pages 142 - 151

https://doi.org/10.1145/1011870.1011888

Published: 27 July 2004 Publication History

Abstract

Over a 1 1/2 year period, we have participated in the introduction of E-learning in a Norwegian service company, a petrol station division of an oil company. This company has an advanced computer network infrastructure for communication and information sharing, but the primary task of the employees at the petrol stations is serving customers. We identify some challenges to introducing E-learning in this kind of environment. A primary emphasis has been on using participatory design techniques in the planning and early implementation phases of a system prototype. The system development process was evolutionary, starting bottom-up (user participation) and ending top-down (centralized initiatives). We describe a conceptual framework for analyzing the adoption process. The framework has three dimensions: technology, pedagogy and organization. We use video recordings and interview data in the analysis. Preliminary findings indicate difficulties with respect to appropriateness of new technology and lateral cooperation. This paper provides insight into the successful co-existence of old and new technologies and multiple information seeking strategies.

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Cited By

Saad-Sulonen Jde Götzen AMorelli NSimeone L(2020)Service design and participatory design: time to join forces?Proceedings of the 16th Participatory Design Conference 2020 - Participation(s) Otherwise - Volume 210.1145/3384772.3385133(76-81)Online publication date: 15-Jun-2020
https://dl.acm.org/doi/10.1145/3384772.3385133
Underwood M(2017)Intranet Exploitation of Social Network Knowledge IntelligenceHarnessing Social Media as a Knowledge Management Tool10.4018/978-1-5225-0495-5.ch013(273-298)Online publication date: 2017
https://doi.org/10.4018/978-1-5225-0495-5.ch013
Chen HChang C(2016)Contingent Expatriate Training Strategies with Examples of Taiwan MNEsJournal of Human Resource and Sustainability Studies10.4236/jhrss.2016.4100104:01(1-14)Online publication date: 2016
https://doi.org/10.4236/jhrss.2016.41001
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cover image ACM Conferences

PDC 04: Proceedings of the eighth conference on Participatory design: Artful integration: interweaving media, materials and practices - Volume 1

July 2004

245 pages

ISBN:1581138512

DOI:10.1145/1011870

Conference Chairs:
Andrew Clement
University of Toronto, Canada
,
Peter van den Besselaar
NIWI, Royal Netherlands Academy of Arts and Sciences, Netherlands

Copyright © 2004 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 27 July 2004

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Saad-Sulonen Jde Götzen AMorelli NSimeone L(2020)Service design and participatory design: time to join forces?Proceedings of the 16th Participatory Design Conference 2020 - Participation(s) Otherwise - Volume 210.1145/3384772.3385133(76-81)Online publication date: 15-Jun-2020
https://dl.acm.org/doi/10.1145/3384772.3385133
Underwood M(2017)Intranet Exploitation of Social Network Knowledge IntelligenceHarnessing Social Media as a Knowledge Management Tool10.4018/978-1-5225-0495-5.ch013(273-298)Online publication date: 2017
https://doi.org/10.4018/978-1-5225-0495-5.ch013
Chen HChang C(2016)Contingent Expatriate Training Strategies with Examples of Taiwan MNEsJournal of Human Resource and Sustainability Studies10.4236/jhrss.2016.4100104:01(1-14)Online publication date: 2016
https://doi.org/10.4236/jhrss.2016.41001
Feng XPeng YXie HYan Z(2011)Role-Based Learning Path Discovery for Collaborative Business Environment2011 International Conference on Control, Automation and Systems Engineering (CASE)10.1109/ICCASE.2011.5997835(1-4)Online publication date: Jul-2011
https://doi.org/10.1109/ICCASE.2011.5997835
Grundén K(2009)E-Learning at Work: Towards a Participative ApproachE-Learning and Digital Media10.2304/elea.2009.6.2.2066:2(206-220)Online publication date: 1-Jan-2009
https://doi.org/10.2304/elea.2009.6.2.206
Wu HHuang S(2007)A Dynamic E-learning System for the Collaborative Business EnvironmentSeventh IEEE International Conference on Advanced Learning Technologies (ICALT 2007)10.1109/ICALT.2007.10(46-50)Online publication date: Jul-2007
https://doi.org/10.1109/ICALT.2007.10
Seland G(2006)System designer assessments of role play as a design methodProceedings of the 4th Nordic conference on Human-computer interaction: changing roles10.1145/1182475.1182499(222-231)Online publication date: 14-Oct-2006
https://dl.acm.org/doi/10.1145/1182475.1182499
Jacucci C(2006)Guiding design with approaches to masked performanceInteracting with Computers10.1016/j.intcom.2006.05.00518:5(1032-1054)Online publication date: 1-Sep-2006
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Jacucci CJacucci GWagner IPsik T(2005)A manifesto for the performative development of ubiquitous mediaProceedings of the 4th decennial conference on Critical computing: between sense and sensibility10.1145/1094562.1094566(19-28)Online publication date: 20-Aug-2005
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