Article

Socio-technical walkthrough: designing technology along work processes

Authors:

Thomas Herrmann,

Gabriele Kunau,

Natalja MenoldAuthors Info & Claims

PDC 04: Proceedings of the eighth conference on Participatory design: Artful integration: interweaving media, materials and practices - Volume 1

Pages 132 - 141

https://doi.org/10.1145/1011870.1011886

Published: 27 July 2004 Publication History

Abstract

How can the documentation of concepts for complex socio-technical systems, such as the adoption of groupware, be incorporated into practices of PD? Documents are important in supporting participants in their decision-making and in serving as a guidance for the ongoing project. To create such documents a mix of abstract graphical models and illustrative material can be used. There is evidence which suggests that they can be successfully employed if they are embedded into a communication process which is facilitated in a specific manner: The socio-technical walkthrough (STWT) that supports a participatory process during which concepts of such systems are (re-)considered step by step. A case study describes the challenges and benefits of the STWT paying special attention to aspects such as facilitating strategies, required preparation, training, characteristics of the diagrams, and accompanying work.

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Cited By

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https://doi.org/10.1080/0144929X.2024.2315325
Bullinger-Hoffmann AKoch MMöslein KRichter A(2021)Computer-Supported Cooperative Work – Revisitedi-com10.1515/icom-2021-002820:3(215-228)Online publication date: 27-Nov-2021
https://doi.org/10.1515/icom-2021-0028
Herrmann TJahnke INolte A(2021)A problem-based approach to the advancement of heuristics for socio-technical evaluationBehaviour & Information Technology10.1080/0144929X.2021.197215741:14(3087-3109)Online publication date: 21-Sep-2021
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Socio-technical walkthrough: designing technology along work processes

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cover image ACM Conferences

PDC 04: Proceedings of the eighth conference on Participatory design: Artful integration: interweaving media, materials and practices - Volume 1

July 2004

245 pages

ISBN:1581138512

DOI:10.1145/1011870

Conference Chairs:
Andrew Clement
University of Toronto, Canada
,
Peter van den Besselaar
NIWI, Royal Netherlands Academy of Arts and Sciences, Netherlands

Copyright © 2004 ACM.

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New York, NY, United States

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Published: 27 July 2004

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Cited By

Singh KJahnke ICalyam P(2024)Entangled collaborations: tensions in cross-disciplinary user experience studies in cyberinfrastructure projectsBehaviour & Information Technology10.1080/0144929X.2024.2315325(1-21)Online publication date: 15-Feb-2024
https://doi.org/10.1080/0144929X.2024.2315325
Bullinger-Hoffmann AKoch MMöslein KRichter A(2021)Computer-Supported Cooperative Work – Revisitedi-com10.1515/icom-2021-002820:3(215-228)Online publication date: 27-Nov-2021
https://doi.org/10.1515/icom-2021-0028
Herrmann TJahnke INolte A(2021)A problem-based approach to the advancement of heuristics for socio-technical evaluationBehaviour & Information Technology10.1080/0144929X.2021.197215741:14(3087-3109)Online publication date: 21-Sep-2021
https://doi.org/10.1080/0144929X.2021.1972157
Navarro-Bringas EBowles GWalker G(2020)Embracing complexity: a sociotechnical systems approach for the design and evaluation of higher education learning environmentsTheoretical Issues in Ergonomics Science10.1080/1463922X.2020.172303721:5(595-613)Online publication date: 4-Feb-2020
https://doi.org/10.1080/1463922X.2020.1723037
Lentzsch CHerrmann T(2020)It’s About the DocumentsHCI in Business, Government and Organizations10.1007/978-3-030-50341-3_9(110-118)Online publication date: 10-Jul-2020
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Oppl SStary COppl SStary C(2019)Acting on Work Designs: Providing Support for Validation and Implementation of Envisioned ChangesDesigning Digital Work10.1007/978-3-030-12259-1_5(179-247)Online publication date: 1-May-2019
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Oppl S(2017)Business Process Elaboration through Virtual EnactmentProceedings of the 9th Conference on Subject-oriented Business Process Management10.1145/3040565.3040568(1-11)Online publication date: 30-Mar-2017
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Oppl S(2016)Supporting the Collaborative Construction of a Shared Understanding About Work with a Guided Conceptual Modeling TechniqueGroup Decision and Negotiation10.1007/s10726-016-9485-726:2(247-283)Online publication date: 21-May-2016
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