Article

Socio-technical walkthrough: designing technology along work processes

Authors:

Thomas Herrmann,

Gabriele Kunau,

Kai-Uwe Loser, and

Natalja MenoldAuthors Info & Claims

PDC 04: Proceedings of the eighth conference on Participatory design: Artful integration: interweaving media, materials and practices - Volume 1

July 2004

Pages 132 - 141

https://doi.org/10.1145/1011870.1011886

Published: 27 July 2004 Publication History

Abstract

How can the documentation of concepts for complex socio-technical systems, such as the adoption of groupware, be incorporated into practices of PD? Documents are important in supporting participants in their decision-making and in serving as a guidance for the ongoing project. To create such documents a mix of abstract graphical models and illustrative material can be used. There is evidence which suggests that they can be successfully employed if they are embedded into a communication process which is facilitated in a specific manner: The socio-technical walkthrough (STWT) that supports a participatory process during which concepts of such systems are (re-)considered step by step. A case study describes the challenges and benefits of the STWT paying special attention to aspects such as facilitating strategies, required preparation, training, characteristics of the diagrams, and accompanying work.

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Cited By

Singh KJahnke ICalyam P(2024)Entangled collaborations: tensions in cross-disciplinary user experience studies in cyberinfrastructure projectsBehaviour & Information Technology10.1080/0144929X.2024.2315325(1-21)Online publication date: 15-Feb-2024
https://doi.org/10.1080/0144929X.2024.2315325
Bullinger-Hoffmann AKoch MMöslein KRichter A(2021)Computer-Supported Cooperative Work – Revisitedi-com10.1515/icom-2021-002820:3(215-228)Online publication date: 27-Nov-2021
https://doi.org/10.1515/icom-2021-0028
Herrmann TJahnke INolte A(2021)A problem-based approach to the advancement of heuristics for socio-technical evaluationBehaviour & Information Technology10.1080/0144929X.2021.197215741:14(3087-3109)Online publication date: 21-Sep-2021
https://doi.org/10.1080/0144929X.2021.1972157
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Socio-technical walkthrough: designing technology along work processes

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cover image ACM Conferences

PDC 04: Proceedings of the eighth conference on Participatory design: Artful integration: interweaving media, materials and practices - Volume 1

July 2004

245 pages

ISBN:1581138512

DOI:10.1145/1011870

Conference Chairs:
Andrew Clement
University of Toronto, Canada
,
Peter van den Besselaar
NIWI, Royal Netherlands Academy of Arts and Sciences, Netherlands

Copyright © 2004 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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CPSR: Computer Professionals for Social Responsibility
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Association for Computing Machinery

New York, NY, United States

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Published: 27 July 2004

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Cited By

Singh KJahnke ICalyam P(2024)Entangled collaborations: tensions in cross-disciplinary user experience studies in cyberinfrastructure projectsBehaviour & Information Technology10.1080/0144929X.2024.2315325(1-21)Online publication date: 15-Feb-2024
https://doi.org/10.1080/0144929X.2024.2315325
Bullinger-Hoffmann AKoch MMöslein KRichter A(2021)Computer-Supported Cooperative Work – Revisitedi-com10.1515/icom-2021-002820:3(215-228)Online publication date: 27-Nov-2021
https://doi.org/10.1515/icom-2021-0028
Herrmann TJahnke INolte A(2021)A problem-based approach to the advancement of heuristics for socio-technical evaluationBehaviour & Information Technology10.1080/0144929X.2021.197215741:14(3087-3109)Online publication date: 21-Sep-2021
https://doi.org/10.1080/0144929X.2021.1972157
Navarro-Bringas EBowles GWalker G(2020)Embracing complexity: a sociotechnical systems approach for the design and evaluation of higher education learning environmentsTheoretical Issues in Ergonomics Science10.1080/1463922X.2020.172303721:5(595-613)Online publication date: 4-Feb-2020
https://doi.org/10.1080/1463922X.2020.1723037
Lentzsch CHerrmann T(2020)It’s About the DocumentsHCI in Business, Government and Organizations10.1007/978-3-030-50341-3_9(110-118)Online publication date: 10-Jul-2020
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Oppl S(2017)Business Process Elaboration through Virtual EnactmentProceedings of the 9th Conference on Subject-oriented Business Process Management10.1145/3040565.3040568(1-11)Online publication date: 30-Mar-2017
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Oppl S(2016)Supporting the Collaborative Construction of a Shared Understanding About Work with a Guided Conceptual Modeling TechniqueGroup Decision and Negotiation10.1007/s10726-016-9485-726:2(247-283)Online publication date: 21-May-2016
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