research-article

Searching for expertise

Authors:

Kate Ehrlich,

N. Sadat ShamiAuthors Info & Claims

CHI '08: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

Pages 1093 - 1096

https://doi.org/10.1145/1357054.1357224

Published: 06 April 2008 Publication History

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Abstract

It is well established that there is a need to find experts to get answers or advice. A variety of expertise locator tools have emerged to help locate the right person. But there is little systematic study on what people are really looking for when such systems are used and how external factors such as job role may shape that search. We conducted a study of 75 employees who were current users of an expertise locator system. An analysis of the reasons for their search revealed that people in client facing roles are primarily seeking to have a dialog with an expert, while others are just as likely to seek answers to technical questions. We also surveyed various tools for finding experts and found that corporate directories and personal networks were most often cited as alternatives to an expertise locator. We discuss the implications of these results for the design of tools for finding experts and expert knowledge.

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Onojeharho EJackson TJackson LCotet C(2023)Knowledge Gaps Implementing Electronic Content Management in the Third SectorKnowledge Management in Organisations10.1007/978-3-031-34045-1_3(17-37)Online publication date: 30-May-2023
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Index Terms

Searching for expertise
1. Human-centered computing

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Published In

CHI '08: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

April 2008

1870 pages

ISBN:9781605580111

DOI:10.1145/1357054

General Chairs:
Mary Czerwinski
Microsoft Research, USA
,
Arnie Lund
Microsoft, USA
,
Program Chair:
Desney Tan
Microsoft Research, USA

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

New York, NY, United States

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Published: 06 April 2008

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CHI '08

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CHI '08: CHI Conference on Human Factors in Computing Systems

April 5 - 10, 2008

Florence, Italy

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CHI '08 Paper Acceptance Rate 157 of 714 submissions, 22%;

Overall Acceptance Rate 6,199 of 26,314 submissions, 24%

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Cited By

View all

Sell DSpinosa LWahrhaftig RKoch GJung Marques Mdos Anjos Ados Santos Ndos Santos Pacheco R(2024)Driving Innovation Ecosystem Transformation via Digital Platforms and Knowledge Co-CreationAI and Data Analytics Applications in Organizational Management10.4018/979-8-3693-1058-8.ch005(80-107)Online publication date: 16-Feb-2024
https://doi.org/10.4018/979-8-3693-1058-8.ch005
Onojeharho EJackson TJackson LCotet C(2023)Knowledge Gaps Implementing Electronic Content Management in the Third SectorKnowledge Management in Organisations10.1007/978-3-031-34045-1_3(17-37)Online publication date: 30-May-2023
https://doi.org/10.1007/978-3-031-34045-1_3
Sambasivan NVeeraraghavan R(2022)The Deskilling of Domain Expertise in AI DevelopmentProceedings of the 2022 CHI Conference on Human Factors in Computing Systems10.1145/3491102.3517578(1-14)Online publication date: 29-Apr-2022
https://dl.acm.org/doi/10.1145/3491102.3517578
Bok KSong HChoi DLim JPark DYoo J(2021)Expert Recommendation for Answering Questions on Social MediaApplied Sciences10.3390/app1116768111:16(7681)Online publication date: 20-Aug-2021
https://doi.org/10.3390/app11167681
Kiani KChilana PBunt AGrossman TFitzmaurice G(2020)“I Would Just Ask Someone”: Learning Feature-Rich Design Software in the Modern Workplace2020 IEEE Symposium on Visual Languages and Human-Centric Computing (VL/HCC)10.1109/VL/HCC50065.2020.9127288(1-10)Online publication date: Aug-2020
https://doi.org/10.1109/VL/HCC50065.2020.9127288
Bok KJeon ILim JYoo J(2019)Expert Finding Considering Dynamic Profiles and Trust in Social NetworksElectronics10.3390/electronics81011658:10(1165)Online publication date: 15-Oct-2019
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Saeed SPipek VRohde MReuter CFabiano Pinatti de Carvalho AWulf V(2019)Nomadic Knowledge Sharing Practices and Challenges: Findings From a Long-Term Case StudyIEEE Access10.1109/ACCESS.2019.29169037(63564-63577)Online publication date: 2019
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Bok KNoh YLim JYoo J(2019)Hot topic prediction considering influence and expertise in social mediaElectronic Commerce Research10.1007/s10660-018-09327-221:3(671-687)Online publication date: 1-Jan-2019
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Attiaoui DMartin AYaghlane B(2017)Belief Measure of Expertise for Experts Detection in Question Answering CommunitiesProcedia Computer Science10.1016/j.procs.2017.08.099112:C(622-631)Online publication date: 1-Sep-2017
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Hartzler AWeis BCahill CPratt WPark ABackonja UMcDonald D(2016)Design and Usability of Interactive User Profiles for Online Health CommunitiesACM Transactions on Computer-Human Interaction10.1145/290371823:3(1-33)Online publication date: 6-Jun-2016
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