research-article

Design and Usability of Interactive User Profiles for Online Health Communities

Authors:

Andrea L. Hartzler,

David W. McDonaldAuthors Info & Claims

ACM Transactions on Computer-Human Interaction (TOCHI), Volume 23, Issue 3

Article No.: 15, Pages 1 - 33

https://doi.org/10.1145/2903718

Published: 06 June 2016 Publication History

Abstract

Online health communities provide a rich source of expertise from experienced patients, but uncovering “peer mentors” with shared circumstances is like finding a needle in a haystack—a problem that will escalate as these communities grow and diversify. We investigated interactive health interest profiles (HIPs) that summarize health-related terms extracted from users’ community posts. Through iterative design, we explored practical designs that accommodate differences in users’ community participation in three HIP prototypes: Text, Word Cloud, and Timeline. By comparing prototype usability with patients and design experts, we found that patients accurately used each prototype but completed some tasks faster with the Timeline HIP. Despite this advantage, patients preferred the Text HIP. Design experts and patients agreed that simple data overviews and granular details with salient cues that invite interactivity are key design considerations for HIPs. Findings offer key design considerations for HIPs that patients find most useful when forging critical connections.

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Cited By

Barta KWolberg KAndalibi N(2023)Similar Others, Social Comparison, and Social Support in Online Support GroupsProceedings of the ACM on Human-Computer Interaction10.1145/36100867:CSCW2(1-35)Online publication date: 4-Oct-2023
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Saksono HMorris VParker AGajos K(2023)Evaluating Similarity Variables for Peer Matching in Digital Health StorytellingProceedings of the ACM on Human-Computer Interaction10.1145/36100607:CSCW2(1-25)Online publication date: 4-Oct-2023
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Index Terms

Design and Usability of Interactive User Profiles for Online Health Communities
1. Applied computing
  1. Life and medical sciences
    1. Consumer health
2. Human-centered computing

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cover image ACM Transactions on Computer-Human Interaction

ACM Transactions on Computer-Human Interaction Volume 23, Issue 3

July 2016

169 pages

ISSN:1073-0516

EISSN:1557-7325

DOI:10.1145/2952594

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Microsoft Research

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Publication History

Published: 06 June 2016

Accepted: 01 March 2016

Revised: 01 January 2016

Received: 01 September 2014

Published in TOCHI Volume 23, Issue 3

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Cited By

Barta KWolberg KAndalibi N(2023)Similar Others, Social Comparison, and Social Support in Online Support GroupsProceedings of the ACM on Human-Computer Interaction10.1145/36100867:CSCW2(1-35)Online publication date: 4-Oct-2023
https://dl.acm.org/doi/10.1145/3610086
Saksono HMorris VParker AGajos K(2023)Evaluating Similarity Variables for Peer Matching in Digital Health StorytellingProceedings of the ACM on Human-Computer Interaction10.1145/36100607:CSCW2(1-25)Online publication date: 4-Oct-2023
https://dl.acm.org/doi/10.1145/3610060
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