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Social search and need-driven knowledge sharing in Wikis with Woogle

Published: 25 October 2009 Publication History

Abstract

Wikis have emerged as easy and flexible tools for accessing and sharing knowledge on the internet and within organizations. Due to their highly collaborative nature, users can typically modify and create content without any access restrictions since these are replaced by social practices. On the other hand, due to the lack of central guidance, knowledge sharing is driven by the individual choice of contributors. We claim that --- especially in enterprise settings --- the lack of guidance for content creation is a major problem. We therefore analyze search and knowledge sharing in current Wikis. To improve knowledge sharing, we present the Woogle concept, which introduces "Social Search" and "Need-driven Knowledge Sharing" into Wikis. We describe our prototype implementation Woogle4MediaWiki and results from initial evaluation studies.

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cover image ACM Other conferences
WikiSym '09: Proceedings of the 5th International Symposium on Wikis and Open Collaboration
October 2009
200 pages
ISBN:9781605587301
DOI:10.1145/1641309
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

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Publication History

Published: 25 October 2009

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Author Tags

  1. Wikis
  2. knowledge sharing
  3. social search

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  • Research-article

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WikiSym '09
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WikiSym '09: 2009 International Symposium on Wikis
October 25 - 27, 2009
Florida, Orlando

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WikiSym '09 Paper Acceptance Rate 16 of 45 submissions, 36%;
Overall Acceptance Rate 69 of 145 submissions, 48%

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Cited By

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  • (2022)A Study of Service Registration and Discovery Techniques in Microservice Architecture2022 International Conference on Networking and Network Applications (NaNA)10.1109/NaNA56854.2022.00053(1-6)Online publication date: Dec-2022
  • (2013)Collecting and Processing Interaction Data for Recommendation SystemsRecommendation Systems in Software Engineering10.1007/978-3-642-45135-5_7(173-197)Online publication date: 20-Dec-2013
  • (2012)Semantic MediaWiki in applied life science and industry: building an Enterprise EncyclopaediaOpen Source Software in Life Science Research10.1533/9781908818249.367(367-389)Online publication date: 2012
  • (2011)VisualWikiCuratorCHI '11 Extended Abstracts on Human Factors in Computing Systems10.1145/1979742.1979806(1549-1554)Online publication date: 7-May-2011
  • (2011)VisualWikiCuratorProceedings of the 16th international conference on Intelligent user interfaces10.1145/1943403.1943467(367-370)Online publication date: 13-Feb-2011
  • (2011)A RESTful technique for collaborative learning content transclusion by Wiki-style mashups2011 5th IEEE International Conference on E-Learning in Industrial Electronics (ICELIE)10.1109/ICELIE.2011.6130022(38-43)Online publication date: Nov-2011
  • (2011)On the Socialness of SoftwareProceedings of the 2011 IEEE Ninth International Conference on Dependable, Autonomic and Secure Computing10.1109/DASC.2011.146(864-871)Online publication date: 12-Dec-2011
  • (2011)Social searchProgram10.1108/0033033111110737645:1(6-28)Online publication date: 15-Feb-2011
  • (2010)Semantic needProceedings of the 9th international semantic web conference on The semantic web - Volume Part I10.5555/1940281.1940303(321-336)Online publication date: 7-Nov-2010
  • (2010)Woogle4MediaWikiProceedings of the 6th International Symposium on Wikis and Open Collaboration10.1145/1832772.1832816(1-2)Online publication date: 7-Jul-2010
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