research-article

Supporting common ground and awareness in emergency management planning: A design research project

Authors:

Gregorio Convertino,

Helena M. Mentis,

Aleksandra Slavkovic,

Mary Beth Rosson,

John M. CarrollAuthors Info & Claims

ACM Transactions on Computer-Human Interaction (TOCHI), Volume 18, Issue 4

Article No.: 22, Pages 1 - 34

https://doi.org/10.1145/2063231.2063236

Published: 30 December 2011 Publication History

Abstract

We present a design research project on knowledge sharing and activity awareness in distributed emergency management planning. In three experiments we studied groups using three different prototypes, respectively: a paper-prototype in a collocated work setting, a first software prototype in a distributed setting, and a second, enhanced software prototype in a distributed setting. In this series of studies we tried to better understand the processes of knowledge sharing and activity awareness in complex cooperative work by developing and investigating new tools that can support these processes. We explicate the design rationale behind each prototype and report the results of each experiment investigating it. We discuss how the results from each prototyping phase brought us closer to defining properties of a system that facilitate the sharing and awareness of both content and process knowledge. Our designs enhanced aspects of distributed group performance, in some respects beyond that of comparable face-to-face groups.

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Index Terms

Supporting common ground and awareness in emergency management planning: A design research project
1. Human-centered computing

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cover image ACM Transactions on Computer-Human Interaction

ACM Transactions on Computer-Human Interaction Volume 18, Issue 4

December 2011

142 pages

ISSN:1073-0516

EISSN:1557-7325

DOI:10.1145/2063231

Issue’s Table of Contents

Copyright © 2011 ACM.

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Publication History

Published: 30 December 2011

Accepted: 01 September 2011

Revised: 01 July 2011

Received: 01 March 2011

Published in TOCHI Volume 18, Issue 4

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