research-article

Gaining empathy for non-routine mobile device use through autoethnography

Authors:

Aisling Ann O'Kane,

Ann E. BlandfordAuthors Info & Claims

CHI '14: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

Pages 987 - 990

https://doi.org/10.1145/2556288.2557179

Published: 26 April 2014 Publication History

Abstract

In this paper, we report on autoethnography as a method to access non-routine usage of mobile devices, such as during business trips, vacations, etc. Autoethnography, a self-study method with the researcher as participant, was employed for the evaluation of a wrist blood pressure monitor used by people with conditions such as hypertension. The findings from the study were surprising, especially with respect to the environmental and social impact on the use of the technology. Although the autoethnographic method can be disruptive for the researcher, it enables them to understand and empathize with the experiences mobile device users can face in difficult to access contexts. This method allows HCI researchers to better understand user experiences with mobile devices, including mobile medical technology, especially during non-routine times that can be difficult to study in-situ with traditional user studies.

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Cited By

Genç UVerma H(2024)Situating Empathy in HCI/CSCW: A Scoping ReviewProceedings of the ACM on Human-Computer Interaction10.1145/36870528:CSCW2(1-37)Online publication date: 8-Nov-2024
https://dl.acm.org/doi/10.1145/3687052
Beerepoot Idel Río Ortega AResinas MReijers HFarzan RLópez CCardoso Llach DQuercia DMustafa MNiu SWong-Villacrés M(2024)Interruptibility during Scientific Research Collaborations: The Effect of Pressure, Proximity and Quiet TimeCompanion Publication of the 2024 Conference on Computer-Supported Cooperative Work and Social Computing10.1145/3678884.3681848(179-184)Online publication date: 11-Nov-2024
https://dl.acm.org/doi/10.1145/3678884.3681848
Cassidy CBranham S(2024)Dude, Where's My Luggage? An Autoethnographic Account of Airport Navigation by a Traveler with Residual VisionProceedings of the 26th International ACM SIGACCESS Conference on Computers and Accessibility10.1145/3663548.3675624(1-13)Online publication date: 27-Oct-2024
https://dl.acm.org/doi/10.1145/3663548.3675624
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Index Terms

Gaining empathy for non-routine mobile device use through autoethnography
1. Human-centered computing

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cover image ACM Conferences

CHI '14: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

April 2014

4206 pages

ISBN:9781450324731

DOI:10.1145/2556288

General Chairs:
Matt Jones
Swansea University, Wales, UK
,
Philippe Palanque
Université Paul Sabatier, France
,
Program Chairs:
Albrecht Schmidt
University of Stuttgart, Germany
,
Tovi Grossman
Autodesk Research, Canada

Copyright © 2014 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

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Published: 26 April 2014

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April 26 - May 1, 2014

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Cited By

Genç UVerma H(2024)Situating Empathy in HCI/CSCW: A Scoping ReviewProceedings of the ACM on Human-Computer Interaction10.1145/36870528:CSCW2(1-37)Online publication date: 8-Nov-2024
https://dl.acm.org/doi/10.1145/3687052
Beerepoot Idel Río Ortega AResinas MReijers HFarzan RLópez CCardoso Llach DQuercia DMustafa MNiu SWong-Villacrés M(2024)Interruptibility during Scientific Research Collaborations: The Effect of Pressure, Proximity and Quiet TimeCompanion Publication of the 2024 Conference on Computer-Supported Cooperative Work and Social Computing10.1145/3678884.3681848(179-184)Online publication date: 11-Nov-2024
https://dl.acm.org/doi/10.1145/3678884.3681848
Cassidy CBranham S(2024)Dude, Where's My Luggage? An Autoethnographic Account of Airport Navigation by a Traveler with Residual VisionProceedings of the 26th International ACM SIGACCESS Conference on Computers and Accessibility10.1145/3663548.3675624(1-13)Online publication date: 27-Oct-2024
https://dl.acm.org/doi/10.1145/3663548.3675624
Li JGuo JLeshed G(2024)Meditating in Live Stream: An Autoethnographic and Interview Study to Investigate Motivations, Interactions and ChallengesProceedings of the ACM on Human-Computer Interaction10.1145/36374178:CSCW1(1-33)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637417
Debnath ALahnala AGenç HSoubutts ELahav MHorne TMeijer WPai YHsu YBarbareschi GVerma HMauri A(2024)EmpathiCH: Scrutinizing Empathy-Centric Design Beyond the IndividualExtended Abstracts of the CHI Conference on Human Factors in Computing Systems10.1145/3613905.3636297(1-7)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613905.3636297
Wu SLi JLeshed G(2024)Finding My Voice over Zoom: An Autoethnography of Videoconferencing Experience for a Person Who StuttersProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642746(1-16)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642746
Spors VBuruk OHamari J(2024)Ecological In/Congruence: Becoming Sensitised to Nature in Video Games through Humanistic First-Person ResearchProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642659(1-16)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642659
Väkevä JMekler ELindqvist J(2024)From Disorientation to Harmony: Autoethnographic Insights into Transformative Videogame ExperiencesProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642543(1-20)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642543
Kaltenhauser AStefanidi ESchöning J(2024)Playing with Perspectives and Unveiling the Autoethnographic Kaleidoscope in HCI – A Literature Review of AutoethnographiesProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642355(1-20)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642355
Brinkley JHuff EGluck AEnam M(2024)An Autoethnographic Study of the Waymo One Autonomous Ridesharing Ecosystem: Exploring Issues of Accessibility2024 IEEE 4th International Conference on Human-Machine Systems (ICHMS)10.1109/ICHMS59971.2024.10555855(1-6)Online publication date: 15-May-2024
https://doi.org/10.1109/ICHMS59971.2024.10555855
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