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- extended-abstractJune 2024
Exploring the Role of Empathy in Designing Social Robots for Elderly People
UMAP Adjunct '24: Adjunct Proceedings of the 32nd ACM Conference on User Modeling, Adaptation and PersonalizationJune 2024, Pages 120–125https://doi.org/10.1145/3631700.3664887Social robots are emerging as a valuable tool in promoting holistic person-centered care and well-being among seniors. One aspect that often affects seniors’ lives is the feeling of loneliness and social isolation. In the context of the SISTER project, ...
- research-articleJune 2024
Empathy through Aesthetics: Using AI Stylization for Visual Anonymization of Interview Videos
EmpathiCH '24: Proceedings of the 3rd Empathy-Centric Design Workshop: Scrutinizing Empathy Beyond the IndividualMay 2024, Pages 63–68https://doi.org/10.1145/3661790.3661803Faces are the primary source for identifying individuals, which need to be obstructed to achieve anonymization in images and videos. However, human faces are also one of the most important sources of emotional information, which can be lost during the ...
- research-articleJune 2024
Beyond empathy: Role-Taking as a structural approach to participatory design
EmpathiCH '24: Proceedings of the 3rd Empathy-Centric Design Workshop: Scrutinizing Empathy Beyond the IndividualMay 2024, Pages 46–51https://doi.org/10.1145/3661790.3661800Empathy is a driving force in human computer interaction (HCI), underpinning a vast corpus of HCI co-design methods. Yet, empathy is limited, and limiting, due to its individualizing focus. Expanding empathy beyond the individual entails more than a ...
- research-articleJune 2024
Weight Bias in Design: Unpacking Implicit Researcher Beliefs for Building Empathy
EmpathiCH '24: Proceedings of the 3rd Empathy-Centric Design Workshop: Scrutinizing Empathy Beyond the IndividualMay 2024, Pages 40–45https://doi.org/10.1145/3661790.3661799Weight bias, or associating negative stereotypes and assumptions about individuals because of their weight, is prevalent at every level of society. Building an empathetic relationship with the groups of interest is an integral part of human-centered ...
- research-articleJune 2024
mENTER: Co-Designing an mHealth Peer Navigator Intervention for People with Disabilities
- Rachel F. Adler,
- Kevin Baez,
- Melissa Delgado,
- Daniela Irazu Raudales Reyes,
- Jocelyn Sotelo,
- Jingwen Shan,
- Kyrie Zhixuan Zhou,
- Susan Magasi
EmpathiCH '24: Proceedings of the 3rd Empathy-Centric Design Workshop: Scrutinizing Empathy Beyond the IndividualMay 2024, Pages 26–33https://doi.org/10.1145/3661790.3661797Adjusting to a newly acquired disability and transitioning from in-patient rehabilitation to community living poses numerous challenges for many individuals. Peer navigators are people from the local community with specialized training to help people ...
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- research-articleJune 2024
Empathy in Service Design: Prompting Employees' Empathy with Users through Love and Breakup Declarations
CHIWORK '24: Proceedings of the 3rd Annual Meeting of the Symposium on Human-Computer Interaction for WorkJune 2024, Article No.: 19, Pages 1–14https://doi.org/10.1145/3663384.3663388Effectively prompting empathy from service employees towards users is a challenging yet essential endeavor to support user-centric approaches plebiscited by service companies. In this study, we investigate to which extent emotional and engaging users’ ...
- extended-abstractJune 2024
Exploring Empathic Design for Children Based on Role-Play Activities: Opportunities and Challenges within the Indian Context
IDC '24: Proceedings of the 23rd Annual ACM Interaction Design and Children ConferenceJune 2024, Pages 715–719https://doi.org/10.1145/3628516.3659382Research in co-design methods and children’s participation in design has addressed aspects such as adapting design activities to children’s interests and abilities as well as overcoming power imbalance while co-designing with adults. Less attention has ...
- extended-abstractMay 2024
EmpathiCH: Scrutinizing Empathy-Centric Design Beyond the Individual
- Alok Debnath,
- Allison Lahnala,
- Hüseyin Uğur Genç,
- Ewan Soubutts,
- Michal Lahav,
- Tiffanie Horne,
- Wo Meijer,
- Yun Suen Pai,
- Yen-Chia Hsu,
- Giulia Barbareschi,
- Himanshu Verma,
- Andrea Mauri
CHI EA '24: Extended Abstracts of the 2024 CHI Conference on Human Factors in Computing SystemsMay 2024, Article No.: 467, Pages 1–7https://doi.org/10.1145/3613905.3636297The EmpathiCH Workshop aims to blend a diverse set of expertise to expand upon the nascent field of Empathy-Centric Design. Building on the discussions in previous editions of the workshop, this iteration invites contributions which scrutinize the use of ...
- research-articleMay 2024
An Empathy-Based Sandbox Approach to Bridge the Privacy Gap among Attitudes, Goals, Knowledge, and Behaviors
CHI '24: Proceedings of the CHI Conference on Human Factors in Computing SystemsMay 2024, Article No.: 234, Pages 1–28https://doi.org/10.1145/3613904.3642363Managing privacy to reach privacy goals is challenging, as evidenced by the privacy attitude-behavior gap. Mitigating this discrepancy requires solutions that account for both system opaqueness and users’ hesitations in testing different privacy settings ...
- research-articleMay 2024
A Change of Scenery: Transformative Insights from Retrospective VR Embodied Perspective-Taking of Conflict With a Close Other
CHI '24: Proceedings of the CHI Conference on Human Factors in Computing SystemsMay 2024, Article No.: 919, Pages 1–18https://doi.org/10.1145/3613904.3642146Close relationships are irreplaceable social resources, yet prone to high-risk conflict. Building on findings from the fields of HCI, virtual reality, and behavioral therapy, we evaluate the unexplored potential of retrospective VR-embodied perspective-...
Perceived Empathy of Technology Scale (PETS): Measuring Empathy of Systems Toward the User
CHI '24: Proceedings of the CHI Conference on Human Factors in Computing SystemsMay 2024, Article No.: 456, Pages 1–18https://doi.org/10.1145/3613904.3642035Affective computing improves rapidly, allowing systems to process human emotions. This enables systems such as conversational agents or social robots to show empathy toward users. While there are various established methods to measure the empathy of ...
- research-articleMarch 2024
"\"See the Place with Different Eyes\": Fostering Empathy by Communicating Spatial Experience"
MAB '23: Proceedings of the 6th Media Architecture Biennale ConferenceJune 2023, Pages 1–13https://doi.org/10.1145/3627611.3627612Everything we do happens in the space around us. This is why understanding the human experience of space is a key research area in human-computer interaction. We explore how spaces can mediate an empathic response from their users. In our field study, ...
- research-articleMarch 2024
Factor Structure and Psychometric Properties of the Digital Communication Empathy Scale (DCES)
International Journal of Human-Computer Studies (IJHC), Volume 183, Issue CMar 2024https://doi.org/10.1016/j.ijhcs.2023.103183Highlights- New scale assesses empathy felt during digital communication (digital empathy).
- Factor analyses reveal six subscales, each matching an existing empathy construct.
- Subscales allow testing of complex digital empathy/digital behavior ...
This investigation developed a self-report measure of empathy as experienced within digital communication – “digital empathy”. 72 items were developed using six validated empathy constructs as conceptual bases. In Study 1, exploratory factor ...
- short-paperMarch 2024
Embo: A Wearable Robot Transforming Child-Directed Verbal Aggression into Tactile Feedback
HRI '24: Companion of the 2024 ACM/IEEE International Conference on Human-Robot InteractionMarch 2024, Pages 857–861https://doi.org/10.1145/3610978.3640616Verbal aggression in child development is a pervasive issue, impacting both victims and aggressors profoundly. Traditional approaches, such as cognitive education and reactive strategies, lack practicality and intuitive understanding, presenting ...
- research-articleMarch 2024
Motivated by Inclusion: Understanding Students' Empathy and Motivation to Design Accessibly Across a Spectrum of Disabilities
SIGCSE 2024: Proceedings of the 55th ACM Technical Symposium on Computer Science Education V. 1March 2024, Pages 680–686https://doi.org/10.1145/3626252.3630894Accessibility continues to be a priority in computer science education, but the goals for accessibility education are non-standardized. We examine whether evaluation measures differ by disability, and whether accessibility training for some disabilities ...
- research-articleDecember 2023
Emotional mimicry as a proxy measurement for pro-social indicators of trust, empathy, liking and altruism
IVA '23: Proceedings of the 23rd ACM International Conference on Intelligent Virtual AgentsSeptember 2023, Article No.: 12, Pages 1–8https://doi.org/10.1145/3570945.3607296The development of automated, unobtrusive measurement of pro-social indicators such as trust, empathy, liking and altruistic tendency in daily interactions is an unsolved problem in designing intelligent agents that socially interact with people. This ...
- abstractDecember 2023
Mixed Reality as Empathy Machine. Case Study in Universal Design Course
SA '23: SIGGRAPH Asia 2023 Educator's ForumDecember 2023, Article No.: 6, Pages 1–8https://doi.org/10.1145/3610540.3627008Empathy has become a central focus in design and is clearly evident in various frameworks, such as universal design, inclusive design, and human-centered design. However, among numerous stakeholders, designers, and engineers are the ones who ...
- posterDecember 2023
Through the Looking Glass: The Role of Virtual Mirrors in Shaping Empathy in Virtual Reality Perspective Taking
MUM '23: Proceedings of the 22nd International Conference on Mobile and Ubiquitous MultimediaDecember 2023, Pages 501–504https://doi.org/10.1145/3626705.3631789In this study, we explored the effect of seeing one’s avatar in a virtual mirror during a virtual reality (VR) perspective taking experience. Participants were divided into two groups, with one experiencing the VR environment with the presence of a ...
- surveyNovember 2023
From Digital Media to Empathic Spaces: A Systematic Review of Empathy Research in Extended Reality Environments
ACM Computing Surveys (CSUR), Volume 56, Issue 5Article No.: 114, Pages 1–40https://doi.org/10.1145/3626518Recent advances in extended reality (XR) technologies have enabled new and increasingly realistic empathy tools and experiences. In XR, all interactions take place in different spatial contexts, all with different features, affordances, and constraints. ...
- ArticleNovember 2023
Empathic Experiences of Visual Conditions with Virtual Reality
AbstractWhen it comes to conditions related to vision, it can be challenging to foster empathy in designers toward affected users. However, utilizing Virtual Reality (VR) in an empathic design approach can help overcome these challenges and bridge the ...