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• This work presents a validated design framework for empathy-enhancing VR.
• The Key design skills for fostering cognitive empathy through VR are first-person incarnation and doomed-to-fail interaction. The former guides the player to ...

Virtual reality (VR) has been widely acknowledged as a highly effective medium for augmenting empathy, enabling individuals to better comprehend and resonate with the emotions and lived experiences of others. Despite its acknowledged potential, ...

This article reports on a study about design thinking pedagogy in technical communication courses taken by engineering students. The study suggests that design thinking pedagogy can foster engineering students' empathy for users, particularly their ...

In this experience report, we share our strategies for scaffolding and supporting instruction in empathy in a first-year Engineering Design studio course. Empathy is a key component of UX and design, but as Tham argued, it is a difficult skill that ...

This study investigates whether awareness of color blindness can be enhanced through a virtual colorblind gaming experience. We conducted two user studies—one with undergraduates and one with working adults—using ‘colorblind’ color schemes in a digital ...

Empathy is considered a crucial construct within HCI and CSCW, yet our understanding of this complex concept remains fragmented and lacks consensus in existing research. In this scoping review of 121 articles from the ACM Digital Library, we synthesize ...

Natural language processing is enabling machines to communicate with humans naturally, yet the dynamics of extended user-chatbot interactions remain much unexplored. This study characterizes the conversational styles, demographics, psychologies, and ...

Digitally-supported participatory methods are often used in policy-making to develop inclusive policies by collecting and integrating citizen's opinions. However, these methods fail to capture the complexity and nuances in citizen's needs, i.e., citizens ...

Empathy-building, the first stage in human-centered design, often involves methods that inadvertently reinforce negative stereotypes and biases toward disabled communities. In this work, we introduce a new method: Disability-Related Empathy from Existing ...

In this work, we aim to understand the general public perception of societal issues related to the current climate crisis and the COVID-19 pandemic on Twitter (X). Social media discussions on such matters often lead to misleading information, resulting ...

Empathetic response generation is designed to comprehend the emotions of others and select the most appropriate strategies to assist them in resolving emotional challenges. Empathy can be categorized into cognitive empathy and affective empathy. The ...

Digital games allow us to adopt the avatar's perspective and experience the (virtual) world from another point of view. The positive effects of such role swaps are well-documented in contexts such as combating racial or ethnic biases. Our work expands ...

Horror video games have often been criticized for their negative and unrealistic depiction of mental health, primarily through their portrayal of characters with mental illnesses. Such representations can perpetuate stigma and misconceptions about mental ...

Featuring presenters from the U.S. and Canada, participants of this alternative event will engage in discussion about mentoring principles of and approaches to working Ph.D. students that help them balance their busy lives with the stress of ...

This work presents an argument to shift our research focus away from quick fixes for negative interactions in online communities. Providing functions such as report, block, and mute to players as a primary defense allows us to treat some of the symptoms,...

This paper presents the development of a virtual reality (VR) system designed to simulate various caregiver training scenarios, with the aim of fostering empathy by providing visual and emotional representations of the caregiver’s experience. The ...

Serious games have emerged as a powerful tool for achieving targeted outcomes beyond entertainment, such as learning or raising awareness about a topic. Considering their pervasiveness and wide adoption in the educational domain, traditional ...

Social robots are emerging as a valuable tool in promoting holistic person-centered care and well-being among seniors. One aspect that often affects seniors’ lives is the feeling of loneliness and social isolation. In the context of the SISTER project, ...

Effectively prompting empathy from service employees towards users is a challenging yet essential endeavor to support user-centric approaches plebiscited by service companies. In this study, we investigate to which extent emotional and engaging users’ ...

Research in co-design methods and children’s participation in design has addressed aspects such as adapting design activities to children’s interests and abilities as well as overcoming power imbalance while co-designing with adults. Less attention has ...

Faces are the primary source for identifying individuals, which need to be obstructed to achieve anonymization in images and videos. However, human faces are also one of the most important sources of emotional information, which can be lost during the ...