research-article

Working toward Empowering a Community: How Immigrant-Focused Nonprofit Organizations Use Twitter during Political Conflicts

Authors:

Lynn Dombrowski,

Erin BradyAuthors Info & Claims

GROUP '18: Proceedings of the 2018 ACM International Conference on Supporting Group Work

Pages 335 - 346

https://doi.org/10.1145/3148330.3148336

Published: 07 January 2018 Publication History

Abstract

In the digital age, social media has become a popular venue for nonprofit organizations to advocate for causes and promote social change. The 2016 United States Presidential Election occurred amidst divisive public opinions and political uncertainties for immigrants and immigration policies were a frequently-contested debate focus. Thus, this election provided an opportunity to examine nonprofit organizations' social media usage during political conflicts. We analyzed social media posts by immigrant-focused nonprofit organizations and conducted interviews probing into how they managed their online presence and social relations. This study finds that these nonprofit organizations adopted three key strategies to support their target community: 1) disseminating content about immigration-related issues and policies; 2) calling for participation in collective endeavors to influence the political climate; 3) engaging in conversations with outside stakeholders including political actors, media, and other organizations. We use empowerment theory, which has been used widely to study marginalized populations, as a theoretical lens to discuss how NPOs' social media usage on Twitter reflects their endeavors to bring information and calls to action to immigrant communities. We, then, present design opportunities to amplify the advantages of social media to help nonprofit organizations better serve their communities in times of political upheavals.

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Index Terms

Working toward Empowering a Community: How Immigrant-Focused Nonprofit Organizations Use Twitter during Political Conflicts
1. Human-centered computing

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cover image ACM Conferences

GROUP '18: Proceedings of the 2018 ACM International Conference on Supporting Group Work

January 2018

422 pages

ISBN:9781450355629

DOI:10.1145/3148330

General Chairs:
Andrea Forte
Drexel University, USA
,
Michael Prilla
Clausthal University of Technology, Germany
,
Adriana Vivacqua
Universidade Federal do Rio de Janeiro, Brazil
,
Program Chairs:
Claudia Müller
University of Siegen, Germany
,
Lionel P. Robert
University of Michigan, USA

Copyright © 2018 ACM.

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Published: 07 January 2018

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Vidushi Jain AShrivastava ABhushan BHameed AJamil A(2024)Combining Text Information and Sentiment Dictionary for Sentiment Analysis on Twitter During COVIDEmerging Trends and Applications in Artificial Intelligence10.1007/978-3-031-56728-5_46(558-569)Online publication date: 30-Apr-2024
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