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Transforming Last-mile Logistics: Opportunities for more Sustainable Deliveries

Authors:

Marzena Piotrowska,

Nigel DaviesAuthors Info & Claims

CHI '18: Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems

Paper No.: 526, Pages 1 - 14

https://doi.org/10.1145/3173574.3174100

Published: 21 April 2018 Publication History

Abstract

Road congestion, air pollution and sustainability are increasingly important in major cities. We look to understand how last-mile deliveries in the parcel sector are impacting our roads. Using formative field work and quantitative analysis of consignment manifests and location data, we identify how the effectiveness of life-style couriers is contributing to both environmental and non-environmental externalities. This paper presents an analysis of delivery performances and practices in last-mile logistics in central London, quantifying the impacts differing levels of experience have on overall round efficiency. We identify eleven key opportunities for technological support for last-mile parcel deliveries that could contribute to both driver effectiveness and sustainability. We finish by examining how HCI can lead to improved environmental and social justice by re-considering and realizing future collaborative visions in last-mile logistics.

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Index Terms

Transforming Last-mile Logistics: Opportunities for more Sustainable Deliveries
1. Human-centered computing

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CHI '18: Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems

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ISBN:9781450356206

DOI:10.1145/3173574

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Miszczynski MPieczka A(2024)Territorial labour and worker agency: a case study of delivery couriers in first/last mile logistics in PolandLabour and Industry10.1080/10301763.2024.243015934:4(412-436)Online publication date: 18-Nov-2024
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