research-article

Venmo: Understanding Mobile Payments as Social Media

Authors:

Dhiraj MurthyAuthors Info & Claims

SMSociety '18: Proceedings of the 9th International Conference on Social Media and Society

Pages 5 - 12

https://doi.org/10.1145/3217804.3217892

Published: 18 July 2018 Publication History

Abstract

Payment infrastructures are going through rapid change with the rise of next generation mobile networks and smartphone ownership. From mobile wallets to rideshare apps, social payments allow users to split receipts with friends, charge exes for breakup expenses, or troll celebrities. New layers of data, sociality, and markets are being created and influenced by expanding economic imaginaries, regulations, and business models leveraging these new infrastructures. In this paper we discuss how mobile payment systems have become social media. After discussing the recent history of mobile payments innovation---SMS, mobile wallets, delivery and ridesharing apps--- we examine Venmo, a social payments platform that allows users to broadcast transactions to a social activity stream or public transaction feed. Our findings detail how transaction feeds of mobile payments support social practices, communication, and commerce with mobile devices and wireless networks. We present findings from a case study on Venmo to develop some implications for the design, study, and impact of mobile payment infrastructures as social media.

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Cited By

Nguyen TNguyen THa Q(2025)Inhibitors and Enablers of Peer-To-Peer Mobile Payment Usage IntentionJournal of Computer Information Systems10.1080/08874417.2024.2445013(1-17)Online publication date: 14-Jan-2025
https://doi.org/10.1080/08874417.2024.2445013
Li LFreeman GDuan W(2024)Exploring Redesigning Digital P2P Payments to Facilitate Social Connections: A Participatory Design ApproachExtended Abstracts of the CHI Conference on Human Factors in Computing Systems10.1145/3613905.3651095(1-8)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613905.3651095
Nayak DGupta RBhardwaj A(2023)Ebbs and Flows of E-Commerce and M-Commerce in Fashion Business: Digital Markets and Mobility2023 International Conference on Computational Intelligence and Knowledge Economy (ICCIKE)10.1109/ICCIKE58312.2023.10131724(197-202)Online publication date: 9-Mar-2023
https://doi.org/10.1109/ICCIKE58312.2023.10131724
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Index Terms

Venmo: Understanding Mobile Payments as Social Media
1. Human-centered computing
  1. Collaborative and social computing
    1. Collaborative and social computing theory, concepts and paradigms
      1. Social media

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SMSociety '18: Proceedings of the 9th International Conference on Social Media and Society

July 2018

405 pages

ISBN:9781450363341

DOI:10.1145/3217804

Copyright © 2018 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Publication History

Published: 18 July 2018

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SMSociety '18

SMSociety '18: International Conference on Social Media and Society

July 18 - 20, 2018

Copenhagen, Denmark

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Overall Acceptance Rate 78 of 189 submissions, 41%

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https://doi.org/10.1080/08874417.2024.2445013
Li LFreeman GDuan W(2024)Exploring Redesigning Digital P2P Payments to Facilitate Social Connections: A Participatory Design ApproachExtended Abstracts of the CHI Conference on Human Factors in Computing Systems10.1145/3613905.3651095(1-8)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613905.3651095
Nayak DGupta RBhardwaj A(2023)Ebbs and Flows of E-Commerce and M-Commerce in Fashion Business: Digital Markets and Mobility2023 International Conference on Computational Intelligence and Knowledge Economy (ICCIKE)10.1109/ICCIKE58312.2023.10131724(197-202)Online publication date: 9-Mar-2023
https://doi.org/10.1109/ICCIKE58312.2023.10131724
Muralidhar S(2022)Making Digital Money “Work” for Low-Income UsersResearch Anthology on Microfinance Services and Roles in Social Progress10.4018/978-1-6684-7552-2.ch013(232-250)Online publication date: 23-Sep-2022
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