research-article

Moments of Change: Analyzing Peer-Based Cognitive Support in Online Mental Health Forums

Authors:

Yada Pruksachatkun,

Sachin R. Pendse,

Amit SharmaAuthors Info & Claims

CHI '19: Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems

Paper No.: 64, Pages 1 - 13

https://doi.org/10.1145/3290605.3300294

Published: 02 May 2019 Publication History

Abstract

Clinical psychology literature indicates that reframing ir- rational thoughts can help bring positive cognitive change to those suffering from mental distress. Through data from an online mental health forum, we study how these cognitive processes play out in peer-to-peer conversations. Acknowledging the complexity of measuring cognitive change, we first provide an operational definition of a "moment of change" based on sentiment change in online conversations. Using this definition, we propose a predictive model that can identify whether a conversation thread or a post is associated with a moment of cognitive change. Consistent with psychological literature, we find that markers of language associated with sentiment and and affect are the most predictive. Further, cultural differences play an important role: predictive models trained on one country generalize poorly to others. To understand how a moment of change happens, we build a model that explicitly tracks topic and associated sentiment in a forum thread.

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Cited By

Marshall PBooth MCoole MFothergill LGlossop ZHaines JHarding AJohnston RJones SLodge CMachin KMeacock RNielson KPuddephatt JRakic TRayson PRobinson HRycroft-Malone JShryane NSwithenbank ZWise SLobban F(2024)Understanding the Impacts of Online Mental Health Peer Support Forums: Realist SynthesisJMIR Mental Health10.2196/5575011(e55750)Online publication date: 9-May-2024
https://doi.org/10.2196/55750
Pendse SMassachi TMahdavimoghaddam JButler JSuh JCzerwinski M(2024)Towards Inclusive Futures for Worker WellbeingProceedings of the ACM on Human-Computer Interaction10.1145/36374148:CSCW1(1-32)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637414
Wani AJoshi INahvi NSingh P(2024)"Unrest and trauma stays with you!": Navigating mental health and professional service-seeking in KashmirProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642507(1-17)Online publication date: 11-May-2024
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Index Terms

Moments of Change: Analyzing Peer-Based Cognitive Support in Online Mental Health Forums
1. Computing methodologies
  1. Artificial intelligence
    1. Natural language processing
      1. Discourse, dialogue and pragmatics
2. Human-centered computing
  1. Collaborative and social computing
    1. Collaborative and social computing design and evaluation methods
      1. Social network analysis

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CHI '19: Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems

May 2019

9077 pages

ISBN:9781450359702

DOI:10.1145/3290605

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University of Glasgow, Scotland, UK
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TU Wien, Austria
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University College London, UK
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University of Melbourne, Australia

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https://doi.org/10.2196/55750
Pendse SMassachi TMahdavimoghaddam JButler JSuh JCzerwinski M(2024)Towards Inclusive Futures for Worker WellbeingProceedings of the ACM on Human-Computer Interaction10.1145/36374148:CSCW1(1-32)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637414
Wani AJoshi INahvi NSingh P(2024)"Unrest and trauma stays with you!": Navigating mental health and professional service-seeking in KashmirProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642507(1-17)Online publication date: 11-May-2024
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