research-article

Digital-Enabled Last Mile: A Study of Passenger Trips in Rural, Low-density Populated Areas

Authors:

Mikael B. Skov,

Niels AgerholmAuthors Info & Claims

CHI '20: Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems

Pages 1 - 12

https://doi.org/10.1145/3313831.3376509

Published: 23 April 2020 Publication History

Abstract

Public transportation in rural areas is difficult due to low numbers of passengers and diverse needs, also reflected in the last mile problem that points to the distance to access transportation hubs in order to connect with core networks of transportation. In this paper, we study public transportation in rural areas using a digital-enabled, demand-responsive service called Plustur. This service was recently introduced as an effort to increase mobility in underserved rural areas by creating routes ad-hoc to answer to the last mile(s). We study how passengers and drivers understand Plustur, as well as experience the role of passenger. Our findings show that Plustur is viewed as a benefit for autonomy of mobility in rural areas, however is lacking in addressing integration of modes of mobilities, flexibility and spontaneous trips. We contribute with design implications for digital multimodal mobility services.

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Cited By

Dytckov SPersson JDavidsson P(2023)Integrate, Not Compete! On Potential Integration of Demand Responsive Transport Into Public Transport Network2023 IEEE 26th International Conference on Intelligent Transportation Systems (ITSC)10.1109/ITSC57777.2023.10422047(2056-2063)Online publication date: 24-Sep-2023
https://doi.org/10.1109/ITSC57777.2023.10422047
Kjærup MSkov M(2021)Transportation and Technology in Rural Denmark: Communities of MobilityProceedings of the 33rd Australian Conference on Human-Computer Interaction10.1145/3520495.3520498(119-129)Online publication date: 30-Nov-2021
https://dl.acm.org/doi/10.1145/3520495.3520498
Tallyn ERevans JMorgan EFisken KMurray-Rust DKitamura YQuigley AIsbister KIgarashi TBjørn PDrucker S(2021)Enacting the Last Mile: Experiences of Smart Contracts in Courier DeliveriesProceedings of the 2021 CHI Conference on Human Factors in Computing Systems10.1145/3411764.3445525(1-14)Online publication date: 6-May-2021
https://dl.acm.org/doi/10.1145/3411764.3445525

Index Terms

Digital-Enabled Last Mile: A Study of Passenger Trips in Rural, Low-density Populated Areas
1. Human-centered computing
  1. Human computer interaction (HCI)

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cover image ACM Conferences

CHI '20: Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems

April 2020

10688 pages

ISBN:9781450367080

DOI:10.1145/3313831

General Chairs:
Regina Bernhaupt
Eindhoven University of Technology, Netherlands
,
Florian 'Floyd' Mueller
Monash University, Australia
,
David Verweij
Newcastle University, UK
,
Josh Andres
RMIT, Australia
,
Program Chairs:
Joanna McGrenere
University of British Columbia, Canada
,
Andy Cockburn
University of Canterbury, New Zealand
,
Ignacio Avellino
University of Maryland Baltimore County, USA
,
Alix Goguey
Grenoble Alpes University, France
,
Pernille Bjørn
University of Copenhagen, Denmark
,
Shengdong (Shen) Zhao
National University of Singapore, Singapore
,
Briane Paul Samson
Future University Hakodate, Japan & De La Salle University, Philippines
,
Rafal Kocielnik
University of Washington, USA

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Published: 23 April 2020

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CHI '20: CHI Conference on Human Factors in Computing Systems

April 25 - 30, 2020

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Cited By

Dytckov SPersson JDavidsson P(2023)Integrate, Not Compete! On Potential Integration of Demand Responsive Transport Into Public Transport Network2023 IEEE 26th International Conference on Intelligent Transportation Systems (ITSC)10.1109/ITSC57777.2023.10422047(2056-2063)Online publication date: 24-Sep-2023
https://doi.org/10.1109/ITSC57777.2023.10422047
Kjærup MSkov M(2021)Transportation and Technology in Rural Denmark: Communities of MobilityProceedings of the 33rd Australian Conference on Human-Computer Interaction10.1145/3520495.3520498(119-129)Online publication date: 30-Nov-2021
https://dl.acm.org/doi/10.1145/3520495.3520498
Tallyn ERevans JMorgan EFisken KMurray-Rust DKitamura YQuigley AIsbister KIgarashi TBjørn PDrucker S(2021)Enacting the Last Mile: Experiences of Smart Contracts in Courier DeliveriesProceedings of the 2021 CHI Conference on Human Factors in Computing Systems10.1145/3411764.3445525(1-14)Online publication date: 6-May-2021
https://dl.acm.org/doi/10.1145/3411764.3445525

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