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Disability and the COVID-19 Pandemic: Using Twitter to Understand Accessibility during Rapid Societal Transition

Authors:

Stephanie Valencia,

Elizabeth Jeanne Carter,

Jeffrey Bigham,

Cynthia Bennett,

Amy PavelAuthors Info & Claims

ASSETS '20: Proceedings of the 22nd International ACM SIGACCESS Conference on Computers and Accessibility

Article No.: 5, Pages 1 - 14

https://doi.org/10.1145/3373625.3417023

Published: 29 October 2020 Publication History

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Abstract

The COVID-19 pandemic has forced institutions to rapidly alter their behavior, which typically has disproportionate negative effects on people with disabilities as accessibility is overlooked. To investigate these issues, we analyzed Twitter data to examine accessibility problems surfaced by the crisis. We identified three key domains at the intersection of accessibility and technology: (i) the allocation of product delivery services, (ii) the transition to remote education, and (iii) the dissemination of public health information. We found that essential retailers expanded their high-risk customer shopping hours and pick-up and delivery services, but individuals with disabilities still lacked necessary access to goods and services. Long-experienced access barriers to online education were exacerbated by the abrupt transition of in-person to remote instruction. Finally, public health messaging has been inconsistent and inaccessible, which is unacceptable during a rapidly-evolving crisis. We argue that organizations should create flexible, accessible technology and policies in calm times to be adaptable in times of crisis to serve individuals with diverse needs.

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Disability and the COVID-19 Pandemic: Using Twitter to Understand Accessibility during Rapid Societal Transition

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cover image ACM Conferences

ASSETS '20: Proceedings of the 22nd International ACM SIGACCESS Conference on Computers and Accessibility

October 2020

764 pages

ISBN:9781450371032

DOI:10.1145/3373625

Editors:
Tiago Guerreiro
University of Lisbon, Portugal
,
Hugo Nicolau
INESC-ID, Portugal
,
Karyn Moffatt
McGill University, Canada

Copyright © 2020 Owner/Author.

This work is licensed under a Creative Commons Attribution International 4.0 License.

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SIGACCESS: ACM Special Interest Group on Accessible Computing

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Published: 29 October 2020

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National Science Foundation Graduate Research Fellowship
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ASSETS '20

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ASSETS '20: The 22nd International ACM SIGACCESS Conference on Computers and Accessibility

October 26 - 28, 2020

Virtual Event, Greece

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ASSETS '20 Paper Acceptance Rate 46 of 167 submissions, 28%;

Overall Acceptance Rate 436 of 1,556 submissions, 28%

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