research-article

Ordinary User Experiences at Work: A Study of Greenhouse Growers

Authors:

Torkil Clemmensen,

Morten Hertzum,

Jose Abdelnour-NoceraAuthors Info & Claims

ACM Transactions on Computer-Human Interaction (TOCHI), Volume 27, Issue 3

Article No.: 16, Pages 1 - 31

https://doi.org/10.1145/3386089

Published: 13 June 2020 Publication History

Abstract

We investigate professional greenhouse growers’ user experience (UX) when using climate-management systems in their daily work. We build on the literature on UX, in particular UX at work, and extend it to ordinary UX at work. In a 10-day diary study, we collected data with a general UX instrument (AttrakDiff), a domain-specific instrument, and interviews. We find that AttrakDiff is valid at work; its three-factor structure of pragmatic quality (PQ), hedonic identification quality, and hedonic stimulation quality is recognizable in the growers’ responses. In this article, UX at work is understood as interactions among technology, tasks, structure, and actors. Our data support the recent proposal for the ordinariness of UX at work. We find that during continued use, UX at work is middle-of-the-scale, remains largely constant over time, and varies little across use situations. For example, the largest slope of the four AttrakDiff constructs when regressed over the 10 days was as small as 0.04. The findings contrast existing assumptions and findings in UX research, which is mainly about extraordinary and positive experiences. In this way, the present study contributes to UX research by calling attention to the mundane, unremarkable, and ordinary UXs at work.

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Hertzum M(2024)Inferior, Yet Transformative: the User Experience with Robotic Vacuum CleanersInteracting with Computers10.1093/iwc/iwae00336:1(16-29)Online publication date: 27-Feb-2024
https://doi.org/10.1093/iwc/iwae003
Doggett OBronson KSoden R(2023)HCI Research on Agriculture: Competing Sociotechnical Imaginaries, Definitions, and OpportunitiesProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3581081(1-24)Online publication date: 19-Apr-2023
https://dl.acm.org/doi/10.1145/3544548.3581081
Lewis BRanalli TGourley AKirupaharan PVenkatasubramanian K(2023)"I... caught a person casing my house... and scared him off:" The Use of Security-Focused Smart Home Devices by People with DisabilitiesProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3581007(1-16)Online publication date: 19-Apr-2023
https://dl.acm.org/doi/10.1145/3544548.3581007
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Index Terms

Ordinary User Experiences at Work: A Study of Greenhouse Growers
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. HCI design and evaluation methods
      1. Field studies
      2. User studies

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Published In

cover image ACM Transactions on Computer-Human Interaction

ACM Transactions on Computer-Human Interaction Volume 27, Issue 3

June 2020

262 pages

ISSN:1073-0516

EISSN:1557-7325

DOI:10.1145/3403634

Editor:
Kristina Höök
KTH Royal Institute of Technology, Sweden

Issue’s Table of Contents

Copyright © 2020 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 13 June 2020

Online AM: 07 May 2020

Accepted: 01 February 2020

Revised: 01 February 2020

Received: 01 June 2019

Published in TOCHI Volume 27, Issue 3

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Cited By

Hertzum M(2024)Inferior, Yet Transformative: the User Experience with Robotic Vacuum CleanersInteracting with Computers10.1093/iwc/iwae00336:1(16-29)Online publication date: 27-Feb-2024
https://doi.org/10.1093/iwc/iwae003
Doggett OBronson KSoden R(2023)HCI Research on Agriculture: Competing Sociotechnical Imaginaries, Definitions, and OpportunitiesProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3581081(1-24)Online publication date: 19-Apr-2023
https://dl.acm.org/doi/10.1145/3544548.3581081
Lewis BRanalli TGourley AKirupaharan PVenkatasubramanian K(2023)"I... caught a person casing my house... and scared him off:" The Use of Security-Focused Smart Home Devices by People with DisabilitiesProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3581007(1-16)Online publication date: 19-Apr-2023
https://dl.acm.org/doi/10.1145/3544548.3581007
Takaki KNozaki EKanai THautasaari AKashio ASato DKamogashira TUranaka TUrata SKoyama HYamasoba TKawahara Y(2023)asEars: Designing and Evaluating the User Experience of Wearable Assistive Devices for Single-Sided DeafnessProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3580840(1-17)Online publication date: 19-Apr-2023
https://dl.acm.org/doi/10.1145/3544548.3580840
Simsek Caglar PVainio TRoto V(2023)Transparency experience in remote teamwork – a sociomaterial approachBehaviour & Information Technology10.1080/0144929X.2023.2260910(1-26)Online publication date: 25-Sep-2023
https://doi.org/10.1080/0144929X.2023.2260910
Clemmensen THertzum MNørbjerg J(2023)Job Crafting to Improve Low-Usability Automation: Sustainability Through Human Work Interaction DesignsDesign for Equality and Justice10.1007/978-3-031-61688-4_37(377-387)Online publication date: 28-Aug-2023
https://dl.acm.org/doi/10.1007/978-3-031-61688-4_37
Cristofoli CClemmensen T(2023)Underlying Factors of Technology Acceptance and User Experience of Machine Learning Functions in Accounting Software: A Qualitative Content AnalysisHCI International 2023 – Late Breaking Papers10.1007/978-3-031-48060-7_31(413-433)Online publication date: 23-Jul-2023
https://dl.acm.org/doi/10.1007/978-3-031-48060-7_31
Palanque PPaternò FRoto VSchmidt AStumpf SZiegler J(2023)A Multi-perspective Panel on User-Centred Transparency, Explainability, and Controllability in AutomationsHuman-Computer Interaction – INTERACT 202310.1007/978-3-031-42293-5_34(349-353)Online publication date: 26-Aug-2023
https://doi.org/10.1007/978-3-031-42293-5_34
Park DChoo MKim JLee JShin Y(2022)Conversational Agent for Creating Regularity in Children with ADHDAdjunct Publication of the 24th International Conference on Human-Computer Interaction with Mobile Devices and Services10.1145/3528575.3551452(1-6)Online publication date: 28-Sep-2022
https://dl.acm.org/doi/10.1145/3528575.3551452
Simsek Caglar PRoto VVainio T(2022)User Experience Research in the Work Context: Maps, Gaps and AgendaProceedings of the ACM on Human-Computer Interaction10.1145/35129796:CSCW1(1-28)Online publication date: 7-Apr-2022
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