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Methods and Tools for Prototyping Voice Interfaces

Published: 22 July 2020 Publication History

Abstract

Voice technology has experienced tremendous growth in both sophistication and popularity in recent years. This paper considers how researchers and designers might build novel and intuitive voice interfaces. We begin by briefly describing two of the key design techniques for voice design---elicitation methods and Wizard of Oz. We then describe the available tools for prototyping and implementing voice interfaces, and attempt to categorize these according to their function, ease of use, and the fidelity of prototypes they can produce. Finally, we conclude by describing three major aspects of voice communication that are not yet supported by existing prototyping tools, and motivate the need for new design tools in future work.

References

[1]
Scott R. Klemmer, Anoop K. Sinha, Jack Chen, James A. Landay, Nadeem Aboobaker, and Annie Wang. [n.d.]. Suede: a Wizard of Oz prototyping tool for speech user interfaces. In Proc. UIST (San Diego, California, United States, 2000). 1--10. https://doi.org/10.1145/354401.354406
[2]
Sarah Mennicken, Ruth Brillman, Jennifer Thom, and Henriette Cramer. [n.d.]. Challenges and Methods in Design of Domain-specific Voice Assistants. In 2018 AAAI Spring Symposium Series (2018).
[3]
C. Murad, C. Munteanu, B. R. Cowan, and L. Clark. [n.d.]. Revolution or Evolution? Speech Interaction and HCI Design Guidelines, Vol. 18. 33--45. https://doi.org/10.1109/MPRV.2019.2906991
[4]
Clifford Nass and Scott Brave. [n.d.]. Wired for speech: How voice activates and advances the human-computer relationship. MIT press.
[5]
Alex Sciuto, Arnita Saini, Jodi Forlizzi, and Jason I Hong. [n.d.]. "Hey Alexa, What's Up?": A Mixed-Methods Studies of In-Home Conversational Agent Usage. In Proc. DIS (2018). 857--868. https://doi.org/10.1145/3196709.3196772
[6]
Jacob O. Wobbrock, Meredith Ringel Morris, and Andrew D. Wilson. [n.d.]. User-defined gestures for surface computing. In Proc. CHI (Boston, MA, USA, 2009). 1083. https://doi.org/10.1145/1518701.1518866

Cited By

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  • (2024)How People Prompt Generative AI to Create Interactive VR ScenesProceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3661547(2319-2340)Online publication date: 1-Jul-2024
  • (2024)CareJournal: A Voice-Based Conversational Agent for Supporting Care CommunicationsProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642163(1-22)Online publication date: 11-May-2024
  • (2024)A Proposal to Extend the Modeling Language for Interaction as Conversation for the Design of Conversational AgentsArtificial Intelligence in HCI10.1007/978-3-031-60615-1_3(27-46)Online publication date: 29-Jun-2024
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  1. Methods and Tools for Prototyping Voice Interfaces

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    cover image ACM Other conferences
    CUI '20: Proceedings of the 2nd Conference on Conversational User Interfaces
    July 2020
    271 pages
    ISBN:9781450375443
    DOI:10.1145/3405755
    Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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    Association for Computing Machinery

    New York, NY, United States

    Publication History

    Published: 22 July 2020

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    Author Tags

    1. CUI
    2. Wizard of Oz
    3. developer tools
    4. prototyping methods

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    CUI '20

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    CUI '20 Paper Acceptance Rate 13 of 39 submissions, 33%;
    Overall Acceptance Rate 34 of 100 submissions, 34%

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    Cited By

    View all
    • (2024)How People Prompt Generative AI to Create Interactive VR ScenesProceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3661547(2319-2340)Online publication date: 1-Jul-2024
    • (2024)CareJournal: A Voice-Based Conversational Agent for Supporting Care CommunicationsProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642163(1-22)Online publication date: 11-May-2024
    • (2024)A Proposal to Extend the Modeling Language for Interaction as Conversation for the Design of Conversational AgentsArtificial Intelligence in HCI10.1007/978-3-031-60615-1_3(27-46)Online publication date: 29-Jun-2024
    • (2023)Lessons Learned from Modeling the Interaction with Conversational AgentsInteraction Design and Architecture(s)10.55612/s-5002-055-007(139-173)Online publication date: 1-Feb-2023
    • (2023)Wizundry: A Cooperative Wizard of Oz Platform for Simulating Future Speech-based Interfaces with Multiple WizardsProceedings of the ACM on Human-Computer Interaction10.1145/35795917:CSCW1(1-34)Online publication date: 16-Apr-2023
    • (2023)Exploring Usability Issues in Instruction-Based and Schema-Based Authoring of Task-Oriented Dialogue AgentsProceedings of the 5th International Conference on Conversational User Interfaces10.1145/3571884.3604310(1-6)Online publication date: 19-Jul-2023
    • (2023)Exploring Audio Icons for Content-Based Navigation in Voice User InterfacesProceedings of the 5th International Conference on Conversational User Interfaces10.1145/3571884.3604302(1-9)Online publication date: 19-Jul-2023
    • (2023)Conversations with the News: Co-speculation into Conversational Interactions with News ContentProceedings of the 5th International Conference on Conversational User Interfaces10.1145/3571884.3597123(1-11)Online publication date: 19-Jul-2023
    • (2023)AMBY: A development environment for youth to create conversational agentsInternational Journal of Child-Computer Interaction10.1016/j.ijcci.2023.10061838(100618)Online publication date: Dec-2023
    • (2023)Design and Evaluation of Voice User Interfaces: What Should One Consider?Design, Operation and Evaluation of Mobile Communications 10.1007/978-3-031-35921-7_12(167-190)Online publication date: 23-Jul-2023
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