research-article

A Wizard of Oz Field Study to Understand Non-Driving-Related Activities, Trust, and Acceptance of Automated Vehicles

Authors:

Bastian Pfleging,

Stefan SchneegassAuthors Info & Claims

AutomotiveUI '20: 12th International Conference on Automotive User Interfaces and Interactive Vehicular Applications

Pages 19 - 29

https://doi.org/10.1145/3409120.3410662

Published: 20 September 2020 Publication History

Abstract

Understanding user needs and behavior in automated vehicles (AVs) while traveling is essential for future in-vehicle interface and service design. Since AVs are not yet market-ready, current knowledge about AV use and perception is based on observations in other transportation modes, interviews, or surveys about the hypothetical situation. In this paper, we close this gap by presenting real-world insights into the attitude towards highly automated driving and non-driving-related activities (NDRAs). Using a Wizard of Oz AV, we conducted a real-world driving study (N = 12) with six rides per participant during multiple days. We provide insights into the users’ perceptions and behavior. We found that (1) the users’ trust a human driver more than a system, (2) safety is the main acceptance factor, and (3) the most popular NDRAs were being idle and the use of the smartphone.

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Cited By

Cai YAnjani SWithey DVledder GSong YVink P(2024)Changes in Non-Driving-Related Activities from Conditional to Full Automation and Their Implications for Interior Design: A Systematic Review and Meta-AnalysisApplied Sciences10.3390/app1420944214:20(9442)Online publication date: 16-Oct-2024
https://doi.org/10.3390/app14209442
Wang ZHu HSun MHe D(2024)An Exploration of Users’ Trust in and Willingness to Pay for Fully Driverless Vehicles After Their First RideProceedings of the Human Factors and Ergonomics Society Annual Meeting10.1177/1071181324127551468:1(861-865)Online publication date: 30-Aug-2024
https://doi.org/10.1177/10711813241275514
Kim GHwang SSeong MYeo DRus DKim S(2024)TimelyTale: A Multimodal Dataset Approach to Assessing Passengers' Explanation Demands in Highly Automated VehiclesProceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies10.1145/36785448:3(1-60)Online publication date: 9-Sep-2024
https://dl.acm.org/doi/10.1145/3678544
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cover image ACM Conferences

AutomotiveUI '20: 12th International Conference on Automotive User Interfaces and Interactive Vehicular Applications

September 2020

300 pages

ISBN:9781450380652

DOI:10.1145/3409120

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Published: 20 September 2020

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AutomotiveUI '20: 12th International Conference on Automotive User Interfaces and Interactive Vehicular Applications

September 21 - 22, 2020

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https://doi.org/10.3390/app14209442
Wang ZHu HSun MHe D(2024)An Exploration of Users’ Trust in and Willingness to Pay for Fully Driverless Vehicles After Their First RideProceedings of the Human Factors and Ergonomics Society Annual Meeting10.1177/1071181324127551468:1(861-865)Online publication date: 30-Aug-2024
https://doi.org/10.1177/10711813241275514
Kim GHwang SSeong MYeo DRus DKim S(2024)TimelyTale: A Multimodal Dataset Approach to Assessing Passengers' Explanation Demands in Highly Automated VehiclesProceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies10.1145/36785448:3(1-60)Online publication date: 9-Sep-2024
https://dl.acm.org/doi/10.1145/3678544
Stampf AColley MKnuth ATasci CRukzio E(2024)Examining Psychological Conflict-Handling Strategies for Highly Automated Vehicles to Resolve Legal User-Vehicle ConflictsProceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies10.1145/36785118:3(1-25)Online publication date: 9-Sep-2024
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Stampf AColley M(2024)Deriving Non-Driving-Related Activities in Highly Automated Driving via an Autoethnographic Approach by Traveling Canada in a Recreational VehicleProceedings of Mensch und Computer 202410.1145/3670653.3670663(279-287)Online publication date: 1-Sep-2024
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Ma ZSchroeter RGomez R(2024)Designing HMI for BVI Users in Fully Automated Vehicles: A Participatory and In-the-field ApproachProceedings of the 26th International ACM SIGACCESS Conference on Computers and Accessibility10.1145/3663548.3688507(1-5)Online publication date: 27-Oct-2024
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Kotsios HAsteriou PWintersberger P(2024)Only Trust a Hidden Wizard: Investigating the Effects of Wizard Visibility in Automotive Wizard of Oz StudiesProceedings of the 16th International Conference on Automotive User Interfaces and Interactive Vehicular Applications10.1145/3640792.3675738(74-82)Online publication date: 22-Sep-2024
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