research-article

Selling Glossy, Easy Futures: A Feminist Exploration of Commercial Mental-Health-focused Self-Care Apps’ Descriptions in the Google Play Store

Authors:

Hanne Gesine Wagner,

Martin Flintham,

David MurphyAuthors Info & Claims

CHI '21: Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems

Article No.: 404, Pages 1 - 17

https://doi.org/10.1145/3411764.3445500

Published: 07 May 2021 Publication History

Abstract

Self-care apps offer a wide variety of different therapy paradigms, pedagogies and concepts for people to maintain and make sense of their mental health. However, as human-made artefacts, these apps are being imbued with their designers’ interests, opinions, biases and assumptions about self-care. This paper is interested in making these (often) implicit notions visible. After selecting 69 apps from the Google Play Store, we use Feminist Content Analysis to investigate the store descriptions of these apps: Inductively through thematic analysis and deductively through charting concepts found within the descriptions. Our findings indicate that commercial self-care apps portray themselves as “future creating” tools for individual self-discovery, but they also create narratives that propagate an overly simplistic, individualistic and potentially harmful view of mental distress. We conclude this paper by sketching out alternative design considerations for how self-care apps can portray themselves and communicate in a more transparent, plurality-embracing fashion.

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Index Terms

Selling Glossy, Easy Futures: A Feminist Exploration of Commercial Mental-Health-focused Self-Care Apps’ Descriptions in the Google Play Store
1. Human-centered computing

Index terms have been assigned to the content through auto-classification.

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CHI '21: Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems

May 2021

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ISBN:9781450380966

DOI:10.1145/3411764

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Tohoku University, Japan
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The University of Tokyo, Japan
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