research-article

Belonging There: VROOM-ing into the Uncanny Valley of XR Telepresence

Authors:

Priscilla N. Y. Wong,

Sean RintelAuthors Info & Claims

Proceedings of the ACM on Human-Computer Interaction, Volume 5, Issue CSCW1

Article No.: 59, Pages 1 - 31

https://doi.org/10.1145/3449133

Published: 22 April 2021 Publication History

Abstract

The world is entering a new normal of hybrid organisations, in which it will be common that some members are co-located and others are remote. Hybridity is rife with asymmetries that affect our sense of belonging in an organisational space. This paper reports a study of an XR Telepresence technology probe to explore how remote workers might present themselves and be perceived as an equal and unique embodied being in a workplace. VROOM (Virtual Robot Overlay for Online Meetings) augments a standard Mobile Robotic Telepresence experience by (1) adding a virtual avatar overlay of the remote person to the local space, viewable through a HoloLens worn by the local user, through which the remote user can gesture and express themselves, and (2) giving the remote user an immersive 360° view of the local space, captured by a 360° camera on the robot, which they can view through a VR headset. We ran a study to understand how pairs of participants (one local and one remote) collaborate using VROOM in a search and word-guessing game. Our findings illustrate that there is much potential for a system like VROOM to support dynamic collaborative activities in which embodiment, gesturing, mobility, spatial awareness, and non-verbal expressions are important. However, there are also challenges to be addressed, specifically around proprioception, the mixing of a physical robot body with a virtual human avatar, uncertainties of others' views and capabilities, fidelity of expressions, and the appearance of the avatar. We conclude with further design suggestions and recommendations for future work.

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Cited By

Panda PTankelevitch LSpittle BInkpen KTang JJunuzovic SQi QSweeney PWilson ABuxton WSellen ARintel S(2024)Hybridge: Bridging Spatiality for Inclusive and Equitable Hybrid MeetingsProceedings of the ACM on Human-Computer Interaction10.1145/36870408:CSCW2(1-39)Online publication date: 8-Nov-2024
https://dl.acm.org/doi/10.1145/3687040
Li RZhu YLiu MZeng YZhuang SFu JLu YZhou GLiu CGong J(2024)TeleAware Robot: Designing Awareness-augmented Telepresence Robot for Remote Collaborative LocomotionProceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies10.1145/36596228:2(1-33)Online publication date: 15-May-2024
https://dl.acm.org/doi/10.1145/3659622
Huang XYin MXia ZXiao R(2024)VirtualNexus: Enhancing 360-Degree Video AR/VR Collaboration with Environment Cutouts and Virtual ReplicasProceedings of the 37th Annual ACM Symposium on User Interface Software and Technology10.1145/3654777.3676377(1-12)Online publication date: 13-Oct-2024
https://dl.acm.org/doi/10.1145/3654777.3676377
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Index Terms

Belonging There: VROOM-ing into the Uncanny Valley of XR Telepresence
1. Human-centered computing
  1. Collaborative and social computing
    1. Empirical studies in collaborative and social computing
  2. Human computer interaction (HCI)
    1. Interaction paradigms
      1. Mixed / augmented reality

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cover image Proceedings of the ACM on Human-Computer Interaction

Proceedings of the ACM on Human-Computer Interaction Volume 5, Issue CSCW1

CSCW

April 2021

5016 pages

EISSN:2573-0142

DOI:10.1145/3460939

Editor:
Jeff Nichols
Apple Inc., United States

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Copyright © 2021 ACM.

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Published: 22 April 2021

Published in PACMHCI Volume 5, Issue CSCW1

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Panda PTankelevitch LSpittle BInkpen KTang JJunuzovic SQi QSweeney PWilson ABuxton WSellen ARintel S(2024)Hybridge: Bridging Spatiality for Inclusive and Equitable Hybrid MeetingsProceedings of the ACM on Human-Computer Interaction10.1145/36870408:CSCW2(1-39)Online publication date: 8-Nov-2024
https://dl.acm.org/doi/10.1145/3687040
Li RZhu YLiu MZeng YZhuang SFu JLu YZhou GLiu CGong J(2024)TeleAware Robot: Designing Awareness-augmented Telepresence Robot for Remote Collaborative LocomotionProceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies10.1145/36596228:2(1-33)Online publication date: 15-May-2024
https://dl.acm.org/doi/10.1145/3659622
Huang XYin MXia ZXiao R(2024)VirtualNexus: Enhancing 360-Degree Video AR/VR Collaboration with Environment Cutouts and Virtual ReplicasProceedings of the 37th Annual ACM Symposium on User Interface Software and Technology10.1145/3654777.3676377(1-12)Online publication date: 13-Oct-2024
https://dl.acm.org/doi/10.1145/3654777.3676377
Fabre ÉRekimoto JItoh Y(2024)Exploring the Kuroko Paradigm: The Effect of Enhancing Virtual Humans with Reality Actuators in Augmented RealityProceedings of the Augmented Humans International Conference 202410.1145/3652920.3652945(79-90)Online publication date: 4-Apr-2024
https://dl.acm.org/doi/10.1145/3652920.3652945
Bian SLiu MZhou BLukowicz PMagno M(2024)Body-Area Capacitive or Electric Field Sensing for Human Activity Recognition and Human-Computer InteractionProceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies10.1145/36435558:1(1-49)Online publication date: 6-Mar-2024
https://dl.acm.org/doi/10.1145/3643555
Johansen SBrophy CRittenbruch MDonovan J(2024)Characterising CSCW Research on Human-Robot CollaborationProceedings of the ACM on Human-Computer Interaction10.1145/36409998:CSCW1(1-31)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3640999
Stefanidi EWassmann JWoźniak PSpellmeyer GRogers YNiess J(2024)MoodGems: Designing for the Well-being of Children with ADHD and their Families at HomeProceedings of the 23rd Annual ACM Interaction Design and Children Conference10.1145/3628516.3655795(480-494)Online publication date: 17-Jun-2024
https://dl.acm.org/doi/10.1145/3628516.3655795
Brogi BCortigiani GVillani AD’Aurizio NPrattichizzo DBaldi T(2024)The Avatarm: Interacting in the Physical Metaverse via Robotics, Diminished Reality, and HapticsIEEE Access10.1109/ACCESS.2024.342071712(90750-90767)Online publication date: 2024
https://doi.org/10.1109/ACCESS.2024.3420717
Wu HChen ZHuang YTu H(2024)Research on the uncanny valley effect in artificial intelligence news anchorsMultimedia Tools and Applications10.1007/s11042-023-18073-z83:23(62581-62606)Online publication date: 8-Jan-2024
https://doi.org/10.1007/s11042-023-18073-z
Auda JGruenefeld UFaltaous SMayer SSchneegass S(2023)A Scoping Survey on Cross-reality SystemsACM Computing Surveys10.1145/361653656:4(1-38)Online publication date: 21-Oct-2023
https://dl.acm.org/doi/10.1145/3616536
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