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Remotely Co-Designing Features for Communication Applications using Automatic Captioning with Deaf and Hearing Pairs

Authors:

Kristen Shinohara,

Matt HuenerfauthAuthors Info & Claims

CHI '22: Proceedings of the 2022 CHI Conference on Human Factors in Computing Systems

Article No.: 460, Pages 1 - 13

https://doi.org/10.1145/3491102.3501843

Published: 29 April 2022 Publication History

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Abstract

Deaf and Hard-of-Hearing (DHH) users face accessibility challenges during in-person and remote meetings. While emerging use of applications incorporating automatic speech recognition (ASR) is promising, more user-interface and user-experience research is needed. While co-design methods could elucidate designs for such applications, COVID-19 has interrupted in-person research. This study describes a novel methodology for conducting online co-design workshops with 18 DHH and hearing participant pairs to investigate ASR-supported mobile and videoconferencing technologies along two design dimensions: Correcting errors in ASR output and implementing notification systems for influencing speaker behaviors. Our methodological findings include an analysis of communication modalities and strategies participants used, use of an online collaborative whiteboarding tool, and how participants reconciled differences in ideas. Finally, we present guidelines for researchers interested in online DHH co-design methodologies, enabling greater geographically diversity among study participants even beyond the current pandemic.

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Cited By

Kuhn KReuter BEgger NZimmermann G(2024)Record, Transcribe, Share: An Accessible Open-Source Video Platform for Deaf and Hard of Hearing ViewersProceedings of the 26th International ACM SIGACCESS Conference on Computers and Accessibility10.1145/3663548.3688495(1-6)Online publication date: 27-Oct-2024
https://dl.acm.org/doi/10.1145/3663548.3688495
McDonnell EFindlater L(2024)Envisioning Collective Communication Access: A Theoretically-Grounded Review of Captioning Literature from 2013-2023Proceedings of the 26th International ACM SIGACCESS Conference on Computers and Accessibility10.1145/3663548.3675649(1-18)Online publication date: 27-Oct-2024
https://dl.acm.org/doi/10.1145/3663548.3675649
Li JWu SLeshed G(2024)Re-envisioning Remote Meetings: Co-designing Inclusive and Empowering Videoconferencing with People Who StutterProceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3661533(1926-1941)Online publication date: 1-Jul-2024
https://dl.acm.org/doi/10.1145/3643834.3661533
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Index Terms

Remotely Co-Designing Features for Communication Applications using Automatic Captioning with Deaf and Hearing Pairs
1. Human-centered computing
  1. Accessibility
    1. Accessibility design and evaluation methods
    2. Empirical studies in accessibility

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cover image ACM Conferences

CHI '22: Proceedings of the 2022 CHI Conference on Human Factors in Computing Systems

April 2022

10459 pages

ISBN:9781450391573

DOI:10.1145/3491102

Editors:
Simone Barbosa
PUC-Rio, Brazil
,
Cliff Lampe
University of Michigan, USA
,
Caroline Appert
Université Paris-Saclay, France
,
David A. Shamma
Toyota Research Institute, USA
,
Steven Drucker
Microsoft Research, USA
,
Julie Williamson
University of Glasgow, UK
,
Koji Yatani
University of Tokyo, Japan

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Kuhn KReuter BEgger NZimmermann G(2024)Record, Transcribe, Share: An Accessible Open-Source Video Platform for Deaf and Hard of Hearing ViewersProceedings of the 26th International ACM SIGACCESS Conference on Computers and Accessibility10.1145/3663548.3688495(1-6)Online publication date: 27-Oct-2024
https://dl.acm.org/doi/10.1145/3663548.3688495
McDonnell EFindlater L(2024)Envisioning Collective Communication Access: A Theoretically-Grounded Review of Captioning Literature from 2013-2023Proceedings of the 26th International ACM SIGACCESS Conference on Computers and Accessibility10.1145/3663548.3675649(1-18)Online publication date: 27-Oct-2024
https://dl.acm.org/doi/10.1145/3663548.3675649
Li JWu SLeshed G(2024)Re-envisioning Remote Meetings: Co-designing Inclusive and Empowering Videoconferencing with People Who StutterProceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3661533(1926-1941)Online publication date: 1-Jul-2024
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Chen SWaller JSeita MVogler CKushalnagar RWang Q(2024)Towards Co-Creating Access and Inclusion: A Group Autoethnography on a Hearing Individual's Journey Towards Effective Communication in Mixed-Hearing Ability Higher Education SettingsProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642017(1-14)Online publication date: 11-May-2024
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