research-article

The Evolution of HCI and Human Factors: Integrating Human and Artificial Intelligence

Authors:

Jamy LiAuthors Info & Claims

ACM Transactions on Computer-Human Interaction, Volume 30, Issue 2

Article No.: 17, Pages 1 - 30

https://doi.org/10.1145/3557891

Published: 17 March 2023 Publication History

Abstract

We review HCI history from both the perspective of its 1980s split with human factors and its nature as a discipline. We then revisit human augmentation as an alternative to user friendliness that seems particularly relevant in the areas of inclusive design and artificial intelligence. Viewing human-AI interaction as a kind of human augmentation raises issues such as how to promote trust and situation awareness. We also pose the question: Can HCI and human factors engineering work together to solve the increasingly urgent challenges of human-AI technology? In an initial look at this question, we contrast the different approaches of HCI and human factors on emerging AI research. This article concludes by considering other potentially promising paths for HCI. We propose more collaboration between HCI and human factors, or related disciplines, in the future to address the massive challenges posed by the rapid growth in data science and artificial intelligence.

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Index Terms

The Evolution of HCI and Human Factors: Integrating Human and Artificial Intelligence
1. Human-centered computing
  1. Human computer interaction (HCI)
2. Social and professional topics
  1. Professional topics
    1. History of computing

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cover image ACM Transactions on Computer-Human Interaction

ACM Transactions on Computer-Human Interaction Volume 30, Issue 2

April 2023

570 pages

ISSN:1073-0516

EISSN:1557-7325

DOI:10.1145/3586024

Editors:
Kristina Höök
KTH Royal Institute of Technology, Sweden
,
Kasper Hornbæk
University of Copenhagen, Denmark

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Publication History

Published: 17 March 2023

Online AM: 15 September 2022

Accepted: 01 July 2022

Revised: 01 February 2022

Received: 01 June 2021

Published in TOCHI Volume 30, Issue 2

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