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Examining Humanness as a Metaphor to Design Voice User Interfaces

Authors:

Mateusz Dubiel,

Luis A. LeivaAuthors Info & Claims

CUI '24: Proceedings of the 6th ACM Conference on Conversational User Interfaces

Article No.: 7, Pages 1 - 15

https://doi.org/10.1145/3640794.3665535

Published: 08 July 2024 Publication History

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Abstract

Voice User Interfaces (VUIs) increasingly leverage ‘humanness’ as a foundational design metaphor, adopting roles like ‘assistants,’ ‘teachers,’ and ‘secretaries’ to foster natural interactions. Yet, this approach can sometimes misalign user trust and reinforce societal stereotypes, leading to socio-technical challenges that might impede long-term engagement. This paper explores an alternative approach to navigate these challenges—incorporating non-human metaphors in VUI design. We report on a study with 240 participants examining the effects of human versus non-human metaphors on user perceptions within health and finance domains. Results indicate a preference for the human metaphor (doctor) over the non-human (health encyclopedia) in health contexts for its perceived enjoyability and likeability. In finance, however, user perceptions do not significantly differ between human (financial advisor) and non-human (calculator) metaphors. Importantly, our research reveals that the explicit awareness of a metaphor’s use influences adoption intentions, with a marked preference for non-human metaphors when their metaphorical nature is not disclosed. These findings highlight context-specific conversation design strategies required in integrating non-human metaphors into VUI design, suggesting tradeoffs and design considerations that could enhance user engagement and adoption.

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Audio files used during the survey, including the metaphors: Doctor, Encyclopedia, Financial Advisor, and Calculator.

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Cited By

Zargham NDubiel MDesai SMildner TBelz H(2024)Designing AI Personalities: Enhancing Human-Agent Interaction Through Thoughtful Persona DesignProceedings of the International Conference on Mobile and Ubiquitous Multimedia10.1145/3701571.3701608(490-494)Online publication date: 1-Dec-2024
https://dl.acm.org/doi/10.1145/3701571.3701608

Index Terms

Examining Humanness as a Metaphor to Design Voice User Interfaces
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. Interaction paradigms
      1. Natural language interfaces
    2. Interaction techniques
      1. Auditory feedback
  2. Ubiquitous and mobile computing
    1. Ubiquitous and mobile computing design and evaluation methods

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CUI '24: Proceedings of the 6th ACM Conference on Conversational User Interfaces

July 2024

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DOI:10.1145/3640794

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Zargham NDubiel MDesai SMildner TBelz H(2024)Designing AI Personalities: Enhancing Human-Agent Interaction Through Thoughtful Persona DesignProceedings of the International Conference on Mobile and Ubiquitous Multimedia10.1145/3701571.3701608(490-494)Online publication date: 1-Dec-2024
https://dl.acm.org/doi/10.1145/3701571.3701608

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