Working with AI Sound: Exploring the Future of Workplace AI Sound Technologies
Article No.: 2, Pages 1 - 21
Abstract
The workplace is a site for the rapid development and deployment of Artificial Intelligence (AI) systems. However, our research suggests that their adoption could already be hindered by critical issues such as trust, privacy, and security. This paper examines the integration of AI-enabled sound technologies in the workplace, with a focus on enhancing well-being and productivity through a soundscape approach while addressing ethical concerns. To explore these concepts, we used scenario-based design and structured feedback sessions with knowledge workers from open-plan offices and those working from home. To do this, we present initial design concepts for AI sound analysis and control systems. Based on the perspectives gathered, we present user requirements and concerns, particularly regarding privacy and the potential for workplace surveillance, emphasising the need for user consent and levels of transparency in AI deployments. Navigating these ethical considerations is a key implication of the study. We advocate for novel ways to incorporate people’s involvement in the design process through co-design and serious games to shape the future of AI audio technologies in the workplace.
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DOI:10.1145/3663384
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CHIWORK 2024
CHIWORK 2024: Annual Symposium on Human-Computer Interaction for Work
June 25 - 27, 2024
Newcastle upon Tyne, United Kingdom
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