What does it service management look like in the: an ITIL based approach

Adoption of cloud computing has resulted in the necessity of management principles and processes specifically designed for cloud computing services. Management principles and processes have significant importance for cloud service consumers while ...

Building on compute and storage virtualization, Cloud Computing provides scalable, network-centric, abstracted IT infrastructure, platforms, and applications as on-demand services that are billed by consumption. Cloud Service Engineering is the ...

While the variety of public and private cloud infrastructure and storage service offerings increases, only few tools exist to efficiently manage hybrid cloud resources of different cloud providers. KOALA is a novel cloud management tool that allows to ...