Location via proxy:   [ UP ]  
[Report a bug]   [Manage cookies]                
skip to main content
10.5555/3523760.3523851acmconferencesArticle/Chapter ViewAbstractPublication PageshriConference Proceedingsconference-collections
research-article

"My Robot Friend": Application of Intergroup Contact Theory in Human-Robot Interaction

Published: 07 March 2022 Publication History

Abstract

We present pilot data for one of the first comprehensive investigations of Intergroup Contact Theory [1], [2] in the context of human-robot interaction. Applying an actual intergroup contact procedure known to affect intergroup attitudes among humans (e.g., [3]), we examined whether human-robot interaction as a positive intergroup contact would change participants' evaluation of robots. Our data from 28 student participants (N = 15 in the interaction condition and N = 13 in the no-interaction condition) suggest that after the participant and robot self-disclosed to each other (Fast Friendship Task), participants (1) felt more positive emotions towards robots, (2) perceived robots as warmer, and (3) identified robots as more similar to humans. These preliminary findings invite further research on the application of Intergroup Contact Theory in examining social human-robot interaction and its possible contributions to understanding human psychology.

References

[1]
G. W. Allport, The nature of prejudice. Oxford, England: Addison-Wesley, 1954, pp. xviii, 537.
[2]
T. F. Pettigrew, "Generalized intergroup contact effects on prejudice," Pers Soc Psychol Bull, vol. 23, no. 2, pp. 173--185, Feb. 1997.
[3]
T. F. Pettigrew and L. R. Tropp, "A meta-analytic test of intergroup contact theory.," J Pers Soc Psychol, vol. 90, no. 5, pp. 751--783, 2006.
[4]
B. Reeves and C. I. Nass, The media equation: How people treat computers, television, and new media like real people and places. New York, NY, US: Cambridge University Press, 1996, pp. xiv, 305.
[5]
C. Nass and Y. Moon, "Machines and mindlessness: Social responses to computers," J Social Issues, vol. 56, no. 1, pp. 81--103, Jan. 2000.
[6]
C. Nass, Y. Moon, and P. Carney, "Are people polite to computers? Responses to computer-based interviewing systems1," J Appl Soc Psychol, vol. 29, no. 5, pp. 1093--1109, May 1999.
[7]
D. Giansanti, "The social robot in rehabilitation and assistance: what is the future?," Healthcare, vol. 9, no. 3, p. 244, Feb. 2021.
[8]
Y. Hanoch, F. Arvizzigno, D. Hernandez García, S. Denham, T. Belpaeme, and M. Gummerum, "The robot made me do it: human-robot interaction and risk-taking behavior," Cyberpsychology, Behavior, and Social Networking, vol. 24, no. 5, pp. 337--342, May 2021.
[9]
F. Eyssel and F. Hegel, "(S)he's got the look: gender stereotyping of robots," J Appl Soc Psychol, vol. 42, no. 9, pp. 2213--2230, 2012.
[10]
D. Kuchenbrandt and F. Eyssel, "The mental simulation of a human-robot interaction: Positive effects on attitudes and anxiety toward robots," in 2012 IEEE RO-MAN: The 21st IEEE International Symposium on Robot and Human Interactive Communication, Paris, France, Sep. 2012, pp. 463--468.
[11]
E. R. Smith, S. "abanovi", and M. R. Fraune, "Human-robot interaction through the lens of social psychological theories of intergroup behavior.," Technology, Mind, and Behavior, vol. 1, no. 2, Feb. 2021.
[12]
E. Schlueter and P. Scheepers, "The relationship between outgroup size and anti-outgroup attitudes: A theoretical synthesis and empirical test of group threat- and intergroup contact theory," Soc Sci Res, vol. 39, no. 2, pp. 285--295, Mar. 2010.
[13]
F. Ferrari, M. P. Paladino, and J. Jetten, "Blurring human-machine distinctions: anthropomorphic appearance in social robots as a threat to human distinctiveness," Int J of Soc Robotics, vol. 8, no. 2, pp. 287--302, Apr. 2016.
[14]
K. Yogeeswaran, J. Z"otowski, M. Livingstone, C. Bartneck, H. Sumioka, and H. Ishiguro, "The Interactive Effects of Robot Anthropomorphism and Robot Ability on Perceived Threat and Support for Robotics Research," J Hum Robot Interact, vol. 5, no. 2, p. 29, Sep. 2016.
[15]
T. F. Pettigrew, L. R. Tropp, U. Wagner, and O. Christ, "Recent advances in intergroup contact theory," Int J Intercult Relat, vol. 35, no. 3, pp. 271--280, May 2011.
[16]
A. Voci and M. Hewstone, "Intergroup contact and prejudice toward immigrants in Italy: the mediational role of anxiety and the moderational role of group salience," Group Process Intergroup Relat, vol. 6, no. 1, pp. 37--54, Jan. 2003.
[17]
C. L. Aberson, "Positive intergroup contact, negative intergroup contact, and threat as predictors of cognitive and affective dimensions of prejudice," Group Process Intergroup Relat, vol. 18, no. 6, pp. 743--760, Nov. 2015.
[18]
T. F. Pettigrew and L. R. Tropp, "How does intergroup contact reduce prejudice? Meta-analytic tests of three mediators," Eur J Soc Psychol, vol. 38, no. 6, pp. 922--934, 2008.
[19]
R. N. Turner, R. J. Crisp, and E. Lambert, "Imagining intergroup contact can improve intergroup attitudes," Group Process Intergroup Relat, vol. 10, no. 4, pp. 427--441, Oct. 2007.
[20]
H.-L. Huang, L.-K. Cheng, P.-C. Sun, and S.-J. Chou, "The effects of perceived identity threat and realistic threat on the negative attitudes and usage intentions toward hotel service robots: the moderating effect of the robot's anthropomorphism," Int J of Soc Robotics, Feb. 2021.
[21]
R. Wullenkord, M. R. Fraune, F. Eyssel, and S. Sabanovic, "Getting in touch: How imagined, actual, and physical contact affect evaluations of robots," in 2016 25th IEEE International Symposium on Robot and Human Interactive Communication (RO-MAN), New York, NY, USA, Aug. 2016, pp. 980--985.
[22]
K. Wallisch, M. Fraune, S. Sabanovi", S. Sherrin, and E. Smith, "Getting to know you: relationship between intergroup contact and willingness to interact," in Companion of the 2018 ACM/IEEE International Conference on Human-Robot Interaction, Chicago IL USA, Mar. 2018, pp. 275--276.
[23]
B. A. Haggadone, J. Banks, and K. Koban, "Of robots and robotkind: Extending intergroup contact theory to social machines," Commun Res Rep, vol. 38, no. 3, pp. 161--171, May 2021.
[24]
T. F. Pettigrew, "Secondary transfer effect of contact: do intergroup contact effects spread to noncontacted outgroups?," Soc Psychol, vol. 40, no. 2, pp. 55--65, Jan. 2009.
[25]
L. Vezzali and D. Giovannini, "Secondary transfer effect of intergroup contact: the role of intergroup attitudes, intergroup anxiety and perspective taking: secondary transfer effect," J Community Appl Soc Psychol., vol. 22, no. 2, pp. 125--144, Mar. 2012.
[26]
K. Schmid, M. Hewstone, B. Küpper, A. Zick, and U. Wagner, "Secondary transfer effects of intergroup contact: a cross-national comparison in Europe," Soc Psychol Q, vol. 75, no. 1, pp. 28--51, Mar. 2012.
[27]
E. Page-Gould, R. Mendoza-Denton, and L. R. Tropp, "With a little help from my cross-group friend: Reducing anxiety in intergroup contexts through cross-group friendship.," J Pers Soc Psychol, vol. 95, no. 5, pp. 1080--1094, 2008.
[28]
P. E. Converse, Ed., American social attitudes data sourcebook, 1947--1978. Cambridge, Mass: Harvard University Press, 1980.
[29]
R. N. Turner and K. West, "Behavioural consequences of imagining intergroup contact with stigmatized outgroups," Group Process Intergroup Relat, vol. 15, no. 2, pp. 193--202, Mar. 2012.
[30]
E. R. Smith, S. Sherrin, M. R. Fraune, and S. "abanovi", "Positive emotions, more than anxiety or other negative emotions, predict willingness to interact with robots," Pers Soc Psychol Bull, vol. 46, no. 8, pp. 1270--1283, Aug. 2020.
[31]
M. R. Fraune, "Our robots, our team: robot anthropomorphism moderates group effects in human-robot teams," Front Psychol, vol. 11, p. 1275, Jul. 2020.
[32]
A. Eller and D. Abrams, ""Gringos' in Mexico: Cross-sectional and longitudinal effects of language school-promoted contact on intergroup bias," Group Process Intergroup Relat, vol. 6, no. 1, pp. 55--75, Jan. 2003.

Cited By

View all
  • (2024)From Human-Human to Human-Robot: How Social Psychology Research Methods Can Inform HRI EvaluationCompanion of the 2024 ACM/IEEE International Conference on Human-Robot Interaction10.1145/3610978.3640630(637-640)Online publication date: 11-Mar-2024

Recommendations

Comments

Information & Contributors

Information

Published In

cover image ACM Conferences
HRI '22: Proceedings of the 2022 ACM/IEEE International Conference on Human-Robot Interaction
March 2022
1353 pages

Sponsors

Publisher

IEEE Press

Publication History

Published: 07 March 2022

Check for updates

Author Tags

  1. contact theory
  2. human-robot interaction
  3. intergroup relations
  4. secondary transfer effect
  5. social robot

Qualifiers

  • Research-article

Conference

HRI '22
Sponsor:

Acceptance Rates

Overall Acceptance Rate 268 of 1,124 submissions, 24%

Contributors

Other Metrics

Bibliometrics & Citations

Bibliometrics

Article Metrics

  • Downloads (Last 12 months)30
  • Downloads (Last 6 weeks)2
Reflects downloads up to 06 Oct 2024

Other Metrics

Citations

Cited By

View all
  • (2024)From Human-Human to Human-Robot: How Social Psychology Research Methods Can Inform HRI EvaluationCompanion of the 2024 ACM/IEEE International Conference on Human-Robot Interaction10.1145/3610978.3640630(637-640)Online publication date: 11-Mar-2024

View Options

Get Access

Login options

View options

PDF

View or Download as a PDF file.

PDF

eReader

View online with eReader.

eReader

Media

Figures

Other

Tables

Share

Share

Share this Publication link

Share on social media