UCCS

Author's thesis is that obvious stress situations, known anger stimuli and frightening encounters, can be dealt with psychologically and physiologically.

The main purpose of this paper is to discuss about the budgeting in inflation and austerity.

This article attempts to point out some of the methods used to cope with large needs and small staff, in hopes that some of the methods may be of more general usefulness.

It is becoming obvious that computing technology, economics, and applications are undergoing a revolution. The impact of this revolution is beginning to be felt in the university environment, and will transform the place of computing in the university ...

This paper discusses about the employee fatigue and its solution. Fatigue in the user services organization can result from a number of things, all revolving around the nature of the job assignment. The resulting fatigue in both cases can be ameliorated ...

In a network environment, users are remote from the computer center. User services personnel, being the initial and possibly the only contact, represent the computer center to the users. Conversely, they must represent the view of the users to exert the ...

In this paper we will discuss some of the preliminaries that led up to the final drafting of a Request For Proposal (RFP) for a new system and a few of the pros and cons of distributed vs. centralized computing as they appeared to us. The creation of ...

This paper presents some observations and impressions gained through attempting to define the needs of, and provide assistance to, microcomputer users at MSU over the past two years. Consideration is given to technical and non-technical factors that ...

The Louisiana State University System is composed of ten campuses, located statewide. Each of the ten campuses has some locally installed computer power. On this campus, approximately 25,000 of the students attend and this is also the location of the ...

User services in a network environment are quite different from those in environments with users in close proximity. Communication with remote users with advanced degrees requires different attitudes, knowledge, and techniques. The problems and ...

The same advances in computer hardware that have revolutionized computing now promise to make a substantial improvement in the way resources can be accessed over a network. The most significant development is the availability of powerful but low-cost ...

At SUNY Albany the computing center has developed a typesetting system whose major user is the university publications office. These people who have to turn out fancy brochures, catalogs, course lists and alumni directories need high quality printed ...

Word processing needs at Carnegie-Mellon University include the usual: forms for accounting, billing, and grade reports, form letters for admissions and alumni, papers and proposals and reports and theses, and massive bibliography storage and retrieval. ...

Every computer center needs a strategy for word processing and other micro-based systems. This is something we can be sure of in the face of the current popularity of these systems. Micro-based systems won't go away because we refuse to think of them

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In an attempt to find the better ways of motivating consultants to fill out consulting forms, we have collected a number of different forms and information about what is actually done with the data. These different approaches will be discussed and we ...

This paper describes the processes which were developed and used for the evaluation of the user interface, or as it came to be known, the “friendliness” study [1].

An important measure of the effectiveness of the computer services provided within an organization is the level of satisfaction that exists in the users of those services. This paper presents the development and evaluation of a questionnaire designed to ...

One of the purposes of documentation is to educate and train the people who come in contact with computers.

One approach which makes available usable documentation and which encourages new users (faculty) takes three components to accomplish the desired ...

What this paper advocates is not a new thought for anyone attending a User Services Conference. It may well be a position that many of you have taken. Given that this is the case, you may well ask why would I persist in belaboring the obvious. Well, I ...

As the first place winner in the 1979 Computing Center Newsletter Contest, the University of Colorado Computing Center served as the judging site for the 1980 contest. This presentation will summarize Colorado's experiences in coordinating the contest.

The 1970's brought a dramatic increase in the use of computers in university communities. The impact was especially felt in the increase of novice student users. To meet the demand for training on the introductory level, User Services groups plunged ...

This paper discusses about the updation of the new or more advanced features, to the users.

Audio-visual materials for training have found wide use in many disciplines. How widely used are they for user and staff training by academic computing centers? On what subjects have media products been created? What leads computing centers to use media—...

Panel will discuss various methods for providing assistance and education to users. Results from the University of Minnesota experience will be presented to help compare and evaluate the relative advantages and disadvantages of the following modes:

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There are many ways to deliver academic and administrative computer services. Some imply competition and some imply cooperation. It is useful to discuss and analyze these situations in game-theory terms. To illustrate such an analysis, data from the ...

With the revolutionary changes in hardware and user expectations, the User Services of the 1980's will have to adapt to change if they wish to continue providing high quality service to their clients. The Service Manager concept is but one of the many ...

This paper describes and analyzes the current state of IBM timesharing. The functionality of the timesharing system is described through the evolution of the remote job processing facility. The constraints to the replacement of batch by timesharing are ...

This paper reviews some existing possibilities for help systems and proposes a series of steps for improving the interactive interface to users. We consider a hypothetical environment of a predominantly time- sharing facility providing services to ...

Computer short course students are as heterogeneous a group as can be imagined in a college classroom. At Northern Illinois University we teach novices who are professional students; you can spot them by their sharpened, poised pencils and fresh ...

This paper discusses how user's can help themselves. In order to help users help themselves, consultants must first examine and redefine their primary responsibilities.