In this paper we describe a study that explored the implications of the Social Translucence framework for designing systems that support communications at work. Two systems designed for communicating availability status were empirically evaluated to ...

Assistance - work carried out by one entity in support of another - is a concept of long-standing interest, both as a type of human work common in organizations and as a model of how computational systems might interact with humans. Surprisingly, the ...

This paper describes how achieving consistent colour reproduction across different devices is a complicated matter. Although there is a technological infrastructure for managing colour across devices this is very rarely used as intended. This ...

In this paper, we seek to shed light on how communication networks in geographically distributed projects evolve in order to address the limits of the modular design strategy. We collected data from a geographically distributed software development ...

In this study, we develop a theoretical model based on social network theories and the social influence model to understand how knowledge professionals utilise technology for work and communication. We investigate the association between egocentric ...

This paper presents an interpretive case study on extraction of disease surveillance data from Electronic Patient Records (EPRs) in primary care. The General Practitioners (GPs) use of the EPR system, and the effect this has on data content, such as ...

In this paper we outline a typology, which will be useful for those engaged in the design and customization of information systems in healthcare. Drawing on ethnographic case studies conducted in six healthcare settings in two countries, the typology ...

Two recent studies of over 500 interdisciplinary research projects have documented comparatively poor outcomes of more distributed projects and the failed coordination mechanisms that partly account for these problems. In this paper we report results of ...

Teams working on highly interdependent yet geographically distributed tasks need to closely coordinate their activities across distances. This field study in the upstream oil and gas industry illustrates that apart from geographical distribution, the ...

With the widespread use of social networking sites, it is easy to acquire a great deal of personal information about someone before meeting them. How do people use this information when initiating relationships? In the present study, participants either ...

Computer-mediated collaboration is becoming an increasingly prevalent form of work ([22]). At the same time, organizations are relying more and more on culturally diverse teams to staff knowledge-intensive projects (e.g., software development, customer ...

Emotion is central to human interactions, and automatic detection could enhance our experience with technologies. We investigate the linguistic expression of fine-grained emotion in 50 and 200 word samples of real blog texts previously coded by expert ...

An enduring assumption about computer-mediated communication is that it undermines emotional understanding. The present study examined emotional communication in CMC by inducing negative affect in one condition and neutral affect in another. The results ...

This article presents a rational model developed under the distributed cognition framework that explains how social tags influence knowledge acquisition and adaptation in exploratory ill-defined information tasks. The model provides integrated ...

Effective coordination is central to work in organizations. We conducted a field study examining challenges to coordination between clinical and non-clinical staff in the patient transfer process of a major academic hospital. We present one major ...

Disasters affect not only the welfare of individuals and family groups, but also the well-being of communities, and can serve as a catalyst for innovative uses of information and communication technology (ICT). In this paper, we present evidence of ICT ...

This paper examines online, widescale interaction during an emergency event of national interest. Widescale interaction describes the potential for broad, immediate, and varied participation that the conditions of online forums, and social networking ...

This paper traces the use of the concept 'community' by drawing attention to the ways in which it serves as an organizing principle within systems development. The data come from an ethnographic study of participants and their activities in the Water ...

As large displays become prevalent in public spaces, they could be employed to create novel game experiences for the public. We present an exploratory study of an ad-hoc multi-player game played on such public displays. The game, Flashlight Jigsaw, was ...

The design of online collaborative computer games and pervasive games can learn from the everyday practice of deer hunting. We present an ethnographic study revealing how hunters fine-tune their experience through temporal and spatial organization. The ...