research-article

Taxonomy of usability requirements for home telehealth systems

Authors:

Jaspaljeet Singh,

Christof Lutteroth,

Burkhard C. WünscheAuthors Info & Claims

CHINZ '10: Proceedings of the 11th International Conference of the NZ Chapter of the ACM Special Interest Group on Human-Computer Interaction

Pages 29 - 32

https://doi.org/10.1145/1832838.1832844

Published: 08 July 2010 Publication History

Abstract

Over the past decade increasing healthcare and elderly care costs and demographic changes are rapidly making traditional healthcare concepts unaffordable for many developed countries. Telecare and telehealth applications have become increasingly popular because of their promise to reduce costs and staffing requirements while maintaining or even improving care. Most of the existing applications are centred around the clinical users. Patient factors are considered, but usually only incorporated into the user interface design rather than the system and its application. The patient population, and especially the large proportion of elderly patients, has unique needs, capabilities and limitations that must be considered throughout the design process of such applications. In this paper we present a taxonomy of usability requirements and design concepts for home telehealth systems which enable a more patient centric design. We systematically explore the usability problems of past and current telehealth applications. Problems faced by users of home telehealth systems are identified and solutions delineated. The paper aims to build a good understanding of the technology needs of the elderly population. It represent a solid foundation for constructing novel and more general telehealth solutions in order to make the technology more effective and more widely available.

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Cited By

Grundy JMueller IMadugalla AKhalajzadeh HObie HMcIntosh JKanij T(2022)Addressing the Influence of End User Human Aspects on Software EngineeringEvaluation of Novel Approaches to Software Engineering10.1007/978-3-030-96648-5_11(241-264)Online publication date: 11-Feb-2022
https://doi.org/10.1007/978-3-030-96648-5_11
Rangachari P(2022)A Holistic Framework of Strategies and Best Practices for Telehealth Service Design and ImplementationService Design Practices for Healthcare Innovation10.1007/978-3-030-87273-1_16(315-335)Online publication date: 19-Jan-2022
https://doi.org/10.1007/978-3-030-87273-1_16
Robledo Yamamoto FVoida AVoida S(2021)From Therapy to Teletherapy: Relocating Mental Health Services OnlineProceedings of the ACM on Human-Computer Interaction10.1145/34795085:CSCW2(1-30)Online publication date: 18-Oct-2021
https://dl.acm.org/doi/10.1145/3479508
Show More Cited By

Index Terms

Taxonomy of usability requirements for home telehealth systems
1. Applied computing
  1. Life and medical sciences
    1. Consumer health
    2. Health informatics
2. Human-centered computing
  1. Human computer interaction (HCI)
  2. Interaction design
    1. Interaction design process and methods
      1. User centered design

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cover image ACM Other conferences

CHINZ '10: Proceedings of the 11th International Conference of the NZ Chapter of the ACM Special Interest Group on Human-Computer Interaction

July 2010

95 pages

ISBN:9781450301046

DOI:10.1145/1832838

Program Chairs:
Hokyoung Ryu
Massey University, New Zealand
,
Erik Champion
Massey University, New Zealand

Copyright © 2010 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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New Zealand ACM Special Interest Group on Computer-Human Interaction

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Association for Computing Machinery

New York, NY, United States

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Published: 08 July 2010

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CHINZ '10

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CHINZ '10: 11th Annual Conference of the NZ ACM Special Interest Group on Human-Computer Interaction

July 8 - 9, 2010

Auckland, New Zealand

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Overall Acceptance Rate 8 of 23 submissions, 35%

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Cited By

Grundy JMueller IMadugalla AKhalajzadeh HObie HMcIntosh JKanij T(2022)Addressing the Influence of End User Human Aspects on Software EngineeringEvaluation of Novel Approaches to Software Engineering10.1007/978-3-030-96648-5_11(241-264)Online publication date: 11-Feb-2022
https://doi.org/10.1007/978-3-030-96648-5_11
Rangachari P(2022)A Holistic Framework of Strategies and Best Practices for Telehealth Service Design and ImplementationService Design Practices for Healthcare Innovation10.1007/978-3-030-87273-1_16(315-335)Online publication date: 19-Jan-2022
https://doi.org/10.1007/978-3-030-87273-1_16
Robledo Yamamoto FVoida AVoida S(2021)From Therapy to Teletherapy: Relocating Mental Health Services OnlineProceedings of the ACM on Human-Computer Interaction10.1145/34795085:CSCW2(1-30)Online publication date: 18-Oct-2021
https://dl.acm.org/doi/10.1145/3479508
Germanakos PFichte L(2020)EUREKATAX: A Taxonomy for the Representation and Analysis of Qualitative Usability Test DataMultimodal Technologies and Interaction10.3390/mti40200224:2(22)Online publication date: 25-May-2020
https://doi.org/10.3390/mti4020022
Mator JLehman WMcManus WPowers STiller LUnverricht JStill J(2020)Usability: Adoption, Measurement, ValueHuman Factors: The Journal of the Human Factors and Ergonomics Society10.1177/001872081989509863:6(956-973)Online publication date: 14-Jan-2020
https://doi.org/10.1177/0018720819895098
Držanič IMladenović VDebevc MDolničar VPetrovčič ATouzery SKožuh I(2019)Usability Testing of a Smartphone Telecare Application for Informal CaregiversHuman Centered Computing10.1007/978-3-030-37429-7_25(252-265)Online publication date: 12-Dec-2019
https://doi.org/10.1007/978-3-030-37429-7_25
Al-Ramahi MLiu JEl-Gayar O(2017)Discovering Design Principles for Health Behavioral Change Support SystemsACM Transactions on Management Information Systems10.1145/30555348:2-3(1-24)Online publication date: 16-Jun-2017
https://dl.acm.org/doi/10.1145/3055534
Lilholt PSchaarup CHejlesen O(2016)An Iterative, Mixed Usability Approach Applied to the Telekit System from the Danish TeleCare North TrialInternational Journal of Telemedicine and Applications10.1155/2016/63517342016(1)Online publication date: 1-Nov-2016
https://dl.acm.org/doi/10.1155/2016/6351734
Dhillon JRamos CWünsche BLutteroth C(2012)Evaluation of web 2.0 technologies for developing online telehealth systemsProceedings of the Fifth Australasian Workshop on Health Informatics and Knowledge Management - Volume 12910.5555/2523712.2523715(21-30)Online publication date: 31-Jan-2012
https://dl.acm.org/doi/10.5555/2523712.2523715
Dhillion JLutteroth CWünsche B(2011)Leveraging Web 2.0 and consumer devices for improving elderlies' healthProceedings of the Fourth Australasian Workshop on Health Informatics and Knowledge Management - Volume 12010.5555/2483212.2483215(17-24)Online publication date: 17-Jan-2011
https://dl.acm.org/doi/10.5555/2483212.2483215

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