abstract

Me hates this: exploring different levels of user feedback for (usability) bug reporting

Authors:

Florian Heller,

Leonhard Lichtschlag,

Moritz Wittenhagen,

Thorsten Karrer,

Jan BorchersAuthors Info & Claims

CHI EA '11: CHI '11 Extended Abstracts on Human Factors in Computing Systems

Pages 1357 - 1362

https://doi.org/10.1145/1979742.1979774

Published: 07 May 2011 Publication History

Get Access

Abstract

User feedback for deployed software systems ranges from simple one-bit-feedback to full-blown bug reports. While detailed bug reports are very helpful for the developers to track down problems, the expertise and commitment required from the user is high. We analyzed existing user report systems and propose a flexible and independent hard- and software architecture to collect user feedback. We report our results from a preliminary two-week user study testing the system in the field and discuss challenges and solutions for the collection of multiple levels of user feedback through different modalities.

References

[1]

N. Bettenburg, S. Just, A. Schröter, C. Weiss, R. Premraj, and T. Zimmermann. What makes a good bug report? In Proc. ACM SIGSOFT '08, ACM Press, 308--318, 2008.

Digital Library

Google Scholar

[2]

J. C. Castillo, H. R. Hartson, and D. Hix. Remote usability evaluation: can users report their own critical incidents? In Proc. CHI '98, ACM Press, 253--254, 1998.

Digital Library

Google Scholar

[3]

H. R. Hartson and J. C. Castillo. Remote evaluation for post-deployment usability improvement. In Proc. AVI '98, ACM Press, 22--29, 1998.

Digital Library

Google Scholar

[4]

D. M. Hilbert and D. F. Redmiles. Large-scale collection of usage data to inform design. In Proc. INTERACT'01, IOS Press, 569--576, 2001.

Google Scholar

[5]

J. Klein, Y. Moon, and R. Picard. This computer responds to user frustration: Theory, design, and results. Interacting with computers, 14(2): 119--140, 2002.

Google Scholar

[6]

A. J. Ko, B. A. Myers, and D. H. Chau. A linguistic analysis of how people describe software problems. In Proceedings of the Visual Languages and Human-Centric Computing, IEEE Computer Society, 127--134, 2006.

Digital Library

Google Scholar

[7]

B. Murphy. Automating software failure reporting. Queue, 2:42--48, November 2004.

Digital Library

Google Scholar

[8]

D. Nichols, D. McKay, and M. Twidale. Participatory Us- ability: supporting proactive users. In Proc. CHINZ'03, ACM Press, 63--68, 2003.

Digital Library

Google Scholar

[9]

D. Nichols and M. Twidale. The Usability of Open Source Software. First Monday, 8(1), 2003.

Google Scholar

[10]

D. A. Norman. The design of everyday things, Basic Books New York, 2002.

Digital Library

Google Scholar

[11]

P. Nyer. An investigation into whether complaining can cause increased consumer satisfaction. Journal of Consumer Marketing, 17(1):9--19, 2000.

Crossref

Google Scholar

Cited By

View all

Yusop N(2015)Understanding Usability Defect Reporting in Software Defect RepositoriesProceedings of the ASWEC 2015 24th Australasian Software Engineering Conference10.1145/2811681.2817757(134-137)Online publication date: 28-Sep-2015
https://dl.acm.org/doi/10.1145/2811681.2817757
Zaman SAdams BHassan ALanza MDi Penta MXie T(2012)A qualitative study on performance bugsProceedings of the 9th IEEE Working Conference on Mining Software Repositories10.5555/2664446.2664477(199-208)Online publication date: 2-Jun-2012
https://dl.acm.org/doi/10.5555/2664446.2664477
Zaman SAdams BHassan A(2012)A qualitative study on performance bugs2012 9th IEEE Working Conference on Mining Software Repositories (MSR)10.1109/MSR.2012.6224281(199-208)Online publication date: Jun-2012
https://doi.org/10.1109/MSR.2012.6224281

Index Terms

Me hates this: exploring different levels of user feedback for (usability) bug reporting
1. Human-centered computing
  1. Human computer interaction (HCI)

Recommendations

Users' design feedback in usability evaluation: a literature review

As part of usability evaluation, users may be invited to offer their reflections on the system being evaluated. Such reflections may concern the system's suitability for its context of use, usability problem predictions, and design suggestions. We term ...
Effect of different modal feedback on attention recovery
UI-HCII'07: Proceedings of the 2nd international conference on Usability and internationalization

This study aims to empirically examine the effect of feedback on attention recovery. The role of feedback has been proven to be positive in particular to extend the limitation of attention resource. We studied the impact of feedback on attention by ...
Evaluating usability: using models of argumentation to improve persuasiveness of usability feedback
DIS '08: Proceedings of the 7th ACM conference on Designing interactive systems

Usability evaluation is widely accepted as a valuable activity in software development. However, how results effectively are fed back to developers is still a relatively unexplored area. We argue that usability feedback can be understood as an argument ...

Comments

Information & Contributors

Information

Published In

CHI EA '11: CHI '11 Extended Abstracts on Human Factors in Computing Systems

May 2011

2554 pages

ISBN:9781450302685

DOI:10.1145/1979742

General Chair:
Desney Tan
Microsoft Research
,
Program Chairs:
Bo Begole
PARC
,
Wendy A. Kellogg
IBM Research

Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published: 07 May 2011

Permissions

Request permissions for this article.

Request Permissions

Check for updates

Author Tags

Qualifiers

Abstract

Conference

CHI '11

Sponsor:

SIGCHI

CHI '11: CHI Conference on Human Factors in Computing Systems

May 7 - 12, 2011

BC, Vancouver, Canada

Acceptance Rates

Overall Acceptance Rate 6,164 of 23,696 submissions, 26%

Upcoming Conference

CHI 2025

Sponsor:
sigchi

ACM CHI Conference on Human Factors in Computing Systems

April 26 - May 1, 2025

Yokohama , Japan

Contributors

Other Metrics

View Article Metrics

Bibliometrics & Citations

Bibliometrics

Article Metrics

3
Total Citations
View Citations
290
Total Downloads

Downloads (Last 12 months)8
Downloads (Last 6 weeks)4

Reflects downloads up to 28 Feb 2025

Other Metrics

View Author Metrics

Citations

Cited By

View all

Yusop N(2015)Understanding Usability Defect Reporting in Software Defect RepositoriesProceedings of the ASWEC 2015 24th Australasian Software Engineering Conference10.1145/2811681.2817757(134-137)Online publication date: 28-Sep-2015
https://dl.acm.org/doi/10.1145/2811681.2817757
Zaman SAdams BHassan ALanza MDi Penta MXie T(2012)A qualitative study on performance bugsProceedings of the 9th IEEE Working Conference on Mining Software Repositories10.5555/2664446.2664477(199-208)Online publication date: 2-Jun-2012
https://dl.acm.org/doi/10.5555/2664446.2664477
Zaman SAdams BHassan A(2012)A qualitative study on performance bugs2012 9th IEEE Working Conference on Mining Software Repositories (MSR)10.1109/MSR.2012.6224281(199-208)Online publication date: Jun-2012
https://doi.org/10.1109/MSR.2012.6224281

View Options

Login options

Check if you have access through your login credentials or your institution to get full access on this article.

Full Access

Get this Publication

View options

PDF

View or Download as a PDF file.

PDF

eReader

View online with eReader.

eReader

Abstract

References

Cited By

Index Terms

Recommendations

Users' design feedback in usability evaluation: a literature review

Effect of different modal feedback on attention recovery

Evaluating usability: using models of argumentation to improve persuasiveness of usability feedback

Comments

Information

Published In

Sponsors

Publisher

Publication History

Permissions

Check for updates

Author Tags

Qualifiers

Conference

Acceptance Rates

Upcoming Conference

Contributors

Other Metrics

Bibliometrics

Article Metrics

Other Metrics

Citations

Cited By

Login options

Full Access

View options

PDF

eReader

Share

Share this Publication link

Share on social media

Affiliations