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Analyzing value co-creation in service systems: contribution from GORE

Authors:

Garyfallos Fragidis,

Konstantinos TarabanisAuthors Info & Claims

SAC '11: Proceedings of the 2011 ACM Symposium on Applied Computing

Pages 705 - 707

https://doi.org/10.1145/1982185.1982338

Published: 21 March 2011 Publication History

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Abstract

Service systems are characterized mostly by the co-creation of value in the interactions between service providers and customers. In this paper we examine the possibility to use GORE methodologies and techniques for the analysis of value co-creation in service systems. We regard value co-creation as an abstract, high-end goal of the customer that is accomplished through the integration of service from providers and the complementary application of proprietary resources from the customer and examine the possibility to analyze it with AND/OR goal diagrams. In addition, we examine six GORE methodologies and assess their relevance to the requirements analysis of value co-creation. The results show that GORE can provide a promising methodological foundation for the analysis of value co-creation. In particular, softgoals and "satisficing" objectives are extremely useful in analyzing value co-creation and the representation of services as nodes in AND/OR graphs can elicit both the value-related and the activity-related properties of the notion.

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Cited By

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Mele CRusso-Spena TTregua MPels J(2022)A Value-Based Well-Being FrameworkJournal of Macromarketing10.1177/0276146722110519043:1(85-97)Online publication date: 21-Jun-2022
https://doi.org/10.1177/02761467221105190
Lessard LDe Reuver MMénard-Grenier RWeiss M(2019)A case study of health service platforms as solution patternsProceedings of the 26th Conference on Pattern Languages of Programs10.5555/3492252.3492270(1-12)Online publication date: 7-Oct-2019
https://dl.acm.org/doi/10.5555/3492252.3492270
Lessard LAmyot DAswad OMouttham A(2019)Expanding the nature and scope of requirements for service systems through Service-Dominant Logic: the case of a telemonitoring serviceRequirements Engineering10.1007/s00766-019-00322-zOnline publication date: 2-Aug-2019
https://doi.org/10.1007/s00766-019-00322-z
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Index Terms

Analyzing value co-creation in service systems: contribution from GORE
1. Software and its engineering
  1. Software creation and management
    1. Software development process management
      1. Software development methods

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Published In

SAC '11: Proceedings of the 2011 ACM Symposium on Applied Computing

March 2011

1868 pages

ISBN:9781450301138

DOI:10.1145/1982185

Conference Chairs:
William Chu
Tunghai University, TaiChung, Taiwan
,
W. Eric Wong
University of Texas at Dallas, Richardson, Texas
,
Program Chairs:
Mathew J. Palakal
Indiana University Purdue University, Indianapolis
,
Chih-Cheng Hung
Southern Polytechnic State University, Marietta

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Association for Computing Machinery

New York, NY, United States

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Published: 21 March 2011

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SAC'11: The 2011 ACM Symposium on Applied Computing

March 21 - 24, 2011

TaiChung, Taiwan

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Overall Acceptance Rate 1,650 of 6,669 submissions, 25%

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Mele CRusso-Spena TTregua MPels J(2022)A Value-Based Well-Being FrameworkJournal of Macromarketing10.1177/0276146722110519043:1(85-97)Online publication date: 21-Jun-2022
https://doi.org/10.1177/02761467221105190
Lessard LDe Reuver MMénard-Grenier RWeiss M(2019)A case study of health service platforms as solution patternsProceedings of the 26th Conference on Pattern Languages of Programs10.5555/3492252.3492270(1-12)Online publication date: 7-Oct-2019
https://dl.acm.org/doi/10.5555/3492252.3492270
Lessard LAmyot DAswad OMouttham A(2019)Expanding the nature and scope of requirements for service systems through Service-Dominant Logic: the case of a telemonitoring serviceRequirements Engineering10.1007/s00766-019-00322-zOnline publication date: 2-Aug-2019
https://doi.org/10.1007/s00766-019-00322-z
Vilela JGoncalves EHolanda ACastro JFigueiredo B(2016)A retrospective analysis of SAC requirementsACM SIGAPP Applied Computing Review10.1145/2993231.299323416:2(26-41)Online publication date: 29-Aug-2016
https://dl.acm.org/doi/10.1145/2993231.2993234

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Recommendations

Value co-creation in health care: insights into the transformation from value creation to value co-creation through digitization

Design for Value Co-Creation: Exploring Synergies Between Design for Service and Service Logic

A service portfolio model for value creation in networked enterprise systems

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Value co-creation in health care: insights into the transformation from value creation to value co-creation through digitization

Design for Value Co-Creation: Exploring Synergies Between Design for Service and Service Logic

A service portfolio model for value creation in networked enterprise systems

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