research-article

e-government: integrated services framework

Authors:

Hafedh Chourabi,

Sehl MellouliAuthors Info & Claims

dg.o '11: Proceedings of the 12th Annual International Digital Government Research Conference: Digital Government Innovation in Challenging Times

Pages 36 - 44

https://doi.org/10.1145/2037556.2037563

Published: 12 June 2011 Publication History

Abstract

Governments worldwide are transforming their organization and function in order to move to e-government thanks to the implementation of information and communications technologies (ICT). E-Government is going through four evolution phases which are the information phase, the interaction phase, the transaction phase and the integration phase. Nowadays, many governments have reached this integration phase but it represents a big challenge for them. Indeed, many integration projects failed. This situation is due to the misunderstanding of this phase. In fact, the integration phase is considered complex due to the multiplicity of stakeholders that participate in an integrated service delivery. This paper presents an integrated service framework that identifies all the stakeholders, their roles and their relationships. It represents a strategic element to government that helps to have a blueprint picture of the integrated service delivery organization.

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Cited By

Aldrees AGračanin D(2021)Cultural Usability of E-Government Portals: A Comparative Analysis of Job Seeking Web Portals Between Saudi Arabia and the United StatesDesign, User Experience, and Usability: Design for Diversity, Well-being, and Social Development10.1007/978-3-030-78224-5_1(3-17)Online publication date: 3-Jul-2021
https://doi.org/10.1007/978-3-030-78224-5_1
Olumoye MGovender I(2017) An empirical investigation of factors influencing integrated e‐ G overnment implementation in Nigeria: A case of housing and urban development agency THE ELECTRONIC JOURNAL OF INFORMATION SYSTEMS IN DEVELOPING COUNTRIES10.1002/isd2.1201284:1Online publication date: 21-Dec-2017
https://doi.org/10.1002/isd2.12012
Almarabeh TMajdalawi YMohammad H(2016)Cloud Computing of E-GovernmentCommunications and Network10.4236/cn.2016.8100108:01(1-8)Online publication date: 2016
https://doi.org/10.4236/cn.2016.81001
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Index Terms

e-government: integrated services framework
1. Information systems
  1. Information systems applications
2. Mathematics of computing
  1. Information theory

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dg.o '11: Proceedings of the 12th Annual International Digital Government Research Conference: Digital Government Innovation in Challenging Times

June 2011

398 pages

ISBN:9781450307628

DOI:10.1145/2037556

Conference Chairs:
John Bertot
University of Maryland
,
Karine Nahon
University of Washington
,
Program Chairs:
Soon Ae Chun
City University of New York
,
Luis Luna-Reyes
Universidad de las Americas, Puebla
,
Vijay Atluri
Rutgers University

Copyright © 2011 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 12 June 2011

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dg.o '11: The 12th Annual International Conference of Digital Government Research

June 12 - 15, 2011

Maryland, College Park, USA

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Cited By

Aldrees AGračanin D(2021)Cultural Usability of E-Government Portals: A Comparative Analysis of Job Seeking Web Portals Between Saudi Arabia and the United StatesDesign, User Experience, and Usability: Design for Diversity, Well-being, and Social Development10.1007/978-3-030-78224-5_1(3-17)Online publication date: 3-Jul-2021
https://doi.org/10.1007/978-3-030-78224-5_1
Olumoye MGovender I(2017) An empirical investigation of factors influencing integrated e‐ G overnment implementation in Nigeria: A case of housing and urban development agency THE ELECTRONIC JOURNAL OF INFORMATION SYSTEMS IN DEVELOPING COUNTRIES10.1002/isd2.1201284:1Online publication date: 21-Dec-2017
https://doi.org/10.1002/isd2.12012
Almarabeh TMajdalawi YMohammad H(2016)Cloud Computing of E-GovernmentCommunications and Network10.4236/cn.2016.8100108:01(1-8)Online publication date: 2016
https://doi.org/10.4236/cn.2016.81001
Mellouli S(2014)Ingredients for the Success of an E‐Government WebsitePublic Administration Review10.1111/puar.1219674:2(283-285)Online publication date: 6-Mar-2014
https://doi.org/10.1111/puar.12196
Klabi HMellouli SRekik M(2013)A reputation based electronic government procurement modelProceedings of the 7th International Conference on Theory and Practice of Electronic Governance10.1145/2591888.2591904(94-102)Online publication date: 22-Oct-2013
https://dl.acm.org/doi/10.1145/2591888.2591904
Smirnov ALevashova TShilov NKashevnik A(2013)Service-Coordinated Emergency Response CommunityWeb Information Systems and Technologies10.1007/978-3-642-36608-6_14(220-234)Online publication date: 2013
https://doi.org/10.1007/978-3-642-36608-6_14
Daou AKaruranga EThiam FMellouli SPoulin DBertot JLuna-Reyes LMellouli S(2012)Appropriation of online services by citizensProceedings of the 13th Annual International Conference on Digital Government Research10.1145/2307729.2307741(68-73)Online publication date: 4-Jun-2012
https://dl.acm.org/doi/10.1145/2307729.2307741

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