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Contextual design: using customer work models to drive systems design

Authors:

Karen Holtzblatt,

Hugh BeyerAuthors Info & Claims

CHI '96: Conference Companion on Human Factors in Computing Systems

Pages 373 - 374

https://doi.org/10.1145/257089.257379

Published: 18 April 1996 Publication History

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Abstract

No abstract available.

References

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K. Holtzblatt and H. Beyer, "Making Customer-Centered Design Work for Teams," Communications of the A CM, October, 1993.

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K. Holtzblatt and H. Beyer, "Contextual Design: Principles and Practice," Field Methods for Software and Systems Design. D. Wixon and J. Ramey (Eds.), John Wiley & Sons, Inc., NY, NY, (forthcoming).

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Cited By

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Tennant RAllana SMercer KBurns C(2024)Capturing Home Care Information Management and Communication Processes Among Caregivers of Older Adults: Qualitative Study to Inform Technology DesignJMIR Formative Research10.2196/532898(e53289)Online publication date: 4-Jul-2024
https://doi.org/10.2196/53289
Tennant RTetui MGrindrod KBurns C(2023)Multi-Disciplinary Design and Implementation of a Mass Vaccination Clinic Mobile Application to Support Decision-MakingIEEE Journal of Translational Engineering in Health and Medicine10.1109/JTEHM.2022.322474011(60-69)Online publication date: 2023
https://doi.org/10.1109/JTEHM.2022.3224740
Tennant RTetui MGrindrod KBurns C(2022)Understanding Human Factors Challenges on the Front Lines of Mass COVID-19 Vaccination Clinics: Human Systems Modeling StudyJMIR Human Factors10.2196/396709:4(e39670)Online publication date: 10-Nov-2022
https://doi.org/10.2196/39670
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Index Terms

Contextual design: using customer work models to drive systems design
1. Human-centered computing
  1. Human computer interaction (HCI)
2. Social and professional topics
  1. Professional topics
    1. Management of computing and information systems
      1. Project and people management
        Systems analysis and design

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Contextual techniques are used to collect in-depth information on how people work. Through these techniques engineering teams collect the knowledge they need to design products that fit their users well. However, going from customer data to design is ...
Contextual design: using customer work models to drive systems design
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CHI '96: Conference Companion on Human Factors in Computing Systems

April 1996

448 pages

ISBN:0897918320

DOI:10.1145/257089

Editor:
Michael J. Tauber

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 18 April 1996

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CHI96

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SIGCHI

CHI96: CHI '96 ACM Conference on Human Factors in

April 13 - 18, 1996

British Columbia, Vancouver, Canada

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Overall Acceptance Rate 6,199 of 26,314 submissions, 24%

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Cited By

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Tennant RAllana SMercer KBurns C(2024)Capturing Home Care Information Management and Communication Processes Among Caregivers of Older Adults: Qualitative Study to Inform Technology DesignJMIR Formative Research10.2196/532898(e53289)Online publication date: 4-Jul-2024
https://doi.org/10.2196/53289
Tennant RTetui MGrindrod KBurns C(2023)Multi-Disciplinary Design and Implementation of a Mass Vaccination Clinic Mobile Application to Support Decision-MakingIEEE Journal of Translational Engineering in Health and Medicine10.1109/JTEHM.2022.322474011(60-69)Online publication date: 2023
https://doi.org/10.1109/JTEHM.2022.3224740
Tennant RTetui MGrindrod KBurns C(2022)Understanding Human Factors Challenges on the Front Lines of Mass COVID-19 Vaccination Clinics: Human Systems Modeling StudyJMIR Human Factors10.2196/396709:4(e39670)Online publication date: 10-Nov-2022
https://doi.org/10.2196/39670
Scheder-Bieschin JBlümke Bde Buijzer ECotte FEchterdiek FNacsa JOndresik MOtt MPaul GSchilling TSchmitt AWicks PGilbert S(2022)Improving Emergency Department Patient-Physician Conversation Through an Artificial Intelligence Symptom-Taking Tool: Mixed Methods Pilot Observational StudyJMIR Formative Research10.2196/281996:2(e28199)Online publication date: 7-Feb-2022
https://doi.org/10.2196/28199
Clemmensen THertzum MAbdelnour-Nocera J(2020)Ordinary User Experiences at WorkACM Transactions on Computer-Human Interaction10.1145/338608927:3(1-31)Online publication date: 13-Jun-2020
https://dl.acm.org/doi/10.1145/3386089
Khovanskaya VDombrowski LRzeszotarski JSengers P(2019)The Tools of ManagementProceedings of the ACM on Human-Computer Interaction10.1145/33593103:CSCW(1-22)Online publication date: 7-Nov-2019
https://dl.acm.org/doi/10.1145/3359310
Calhoun K(2012)The Changing Nature of the Catalog and its Integration with other Discovery ToolsCataloging and Indexing10.1201/b13123-9(123-173)Online publication date: 17-Oct-2012
https://doi.org/10.1201/b13123-9
Hung YWinchester W(2008)Using Contextual Design Techniques to Identify Work Task Problems in Dynamic Work Environments – A Field Study of Isolating Safety Challenges for Small BuildersProceedings of the Human Factors and Ergonomics Society Annual Meeting10.1177/15419312080520210652:21(1718-1722)Online publication date: 1-Sep-2008
https://doi.org/10.1177/154193120805202106
Penuel WTatar DRoschelle J(2004)The Role of Research on Contexts of Teaching Practice in Informing the Design of Handheld Learning TechnologiesJournal of Educational Computing Research10.2190/FJ51-5W3V-GGMC-4A9230:4(353-370)Online publication date: 1-Jun-2004
https://doi.org/10.2190/FJ51-5W3V-GGMC-4A92
All SNourbakhsh I(2001)Insect TelepresenceAutonomous Robots10.1023/A:100892991920210:2(149-161)Online publication date: 1-Mar-2001
https://dl.acm.org/doi/10.1023/A%3A1008929919202

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