research-article

Mining Agents’ Goals in Agent-Oriented Business Processes

Authors:

Stephen S. Liao,

Huaiqing WangAuthors Info & Claims

ACM Transactions on Management Information Systems (TMIS), Volume 5, Issue 4

Article No.: 20, Pages 1 - 22

https://doi.org/10.1145/2629448

Published: 29 December 2014 Publication History

Abstract

When designing a business process, individual agents are assigned to perform tasks based on certain goals (i.e., designed process goals). However, based on their own interests, real-world agents often have different goals (i.e., agents’ goals) and thus may behave differently than designed, often resulting in reduced effectiveness or efficiencies of the executed process. Moreover, existing business process research lacks effective methods for discovering agents’ goals in the actual execution of the designed business processes. To address this problem, we propose an agent-oriented goal mining approach to modeling, discovering, and analyzing agents’ goals in executed business processes using historical event logs and domain data. To the best of our knowledge, our research is the first to adopt the agents’ goal perspective to study inconsistencies between the design and execution of business processes. Moreover, it also provides a useful tool for stakeholders to discover real-world agents’ actual goals and thus provides insights for improving the task assignment mechanism or business process design in general.

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Cited By

Milani FLashkevich KMaggi FDi Francescomarino C(2022)Process Mining: A Guide for PractitionersResearch Challenges in Information Science10.1007/978-3-031-05760-1_16(265-282)Online publication date: 14-May-2022
https://doi.org/10.1007/978-3-031-05760-1_16
Liu MChen HYan J(2021)Detecting Roles of Money Laundering in Bitcoin Mixing Transactions: A Goal Modeling and Mining FrameworkFrontiers in Physics10.3389/fphy.2021.6653999Online publication date: 6-Jul-2021
https://doi.org/10.3389/fphy.2021.665399
Ghasemi MAmyot D(2019)From event logs to goals: a systematic literature review of goal-oriented process miningRequirements Engineering10.1007/s00766-018-00308-325:1(67-93)Online publication date: 7-Jan-2019
https://dl.acm.org/doi/10.1007/s00766-018-00308-3
Show More Cited By

Index Terms

Mining Agents’ Goals in Agent-Oriented Business Processes
1. Computing methodologies
  1. Machine learning
2. Information systems
  1. Information systems applications
    1. Data mining

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Published In

cover image ACM Transactions on Management Information Systems

ACM Transactions on Management Information Systems Volume 5, Issue 4

Special Issue on Business Process Intelligence

March 2015

236 pages

ISSN:2158-656X

EISSN:2158-6578

DOI:10.1145/2677016

Issue’s Table of Contents

Copyright © 2014 ACM.

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Association for Computing Machinery

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Publication History

Published: 29 December 2014

Accepted: 01 April 2014

Revised: 01 March 2014

Received: 01 May 2013

Published in TMIS Volume 5, Issue 4

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University Research Priority Program URPP Social Networks of the University of Zurich
Forschungskredit der Universität Zürich - Postdoc
Hong Kong Government
“Fonds zur Förderung des Akademischen Nachwuchses (FAN)” of Zürcher Universitätsverein (ZUNIV)
Science and Innovation Commission, Shenzhen
Research Grants Council, University Grants Committee, Hong Kong

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Cited By

Milani FLashkevich KMaggi FDi Francescomarino C(2022)Process Mining: A Guide for PractitionersResearch Challenges in Information Science10.1007/978-3-031-05760-1_16(265-282)Online publication date: 14-May-2022
https://doi.org/10.1007/978-3-031-05760-1_16
Liu MChen HYan J(2021)Detecting Roles of Money Laundering in Bitcoin Mixing Transactions: A Goal Modeling and Mining FrameworkFrontiers in Physics10.3389/fphy.2021.6653999Online publication date: 6-Jul-2021
https://doi.org/10.3389/fphy.2021.665399
Ghasemi MAmyot D(2019)From event logs to goals: a systematic literature review of goal-oriented process miningRequirements Engineering10.1007/s00766-018-00308-325:1(67-93)Online publication date: 7-Jan-2019
https://dl.acm.org/doi/10.1007/s00766-018-00308-3
Ghasemi MAmyot D(2019)Goal-oriented Process Enhancement and DiscoveryBusiness Process Management10.1007/978-3-030-26619-6_9(102-118)Online publication date: 1-Sep-2019
https://dl.acm.org/doi/10.1007/978-3-030-26619-6_9
Alvarez CRojas EArias MMunoz-Gama JSepúlveda MHerskovic VCapurro D(2018)Discovering role interaction models in the Emergency Room using Process MiningJournal of Biomedical Informatics10.1016/j.jbi.2017.12.01578(60-77)Online publication date: Feb-2018
https://doi.org/10.1016/j.jbi.2017.12.015

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