research-article

Digital governance in the public sector: challenging the policy-maker's innovation dilemma

Authors:

Gianluca Misuraca,

Gianluigi ViscusiAuthors Info & Claims

ICEGOV '14: Proceedings of the 8th International Conference on Theory and Practice of Electronic Governance

Pages 146 - 154

https://doi.org/10.1145/2691195.2691286

Published: 27 October 2014 Publication History

Abstract

In this paper we propose an interpretative framework for the analysis of different configurations of digital Innovation Governance in the Public Sector. The goal is to provide an instrument suitable to support policy analysts challenging what we have identified as the Policy-Maker's innovation dilemma. From a theoretical perspective, our proposal intends to contribute advancing the understanding of the application of innovation and network theories to the governance phenomenon. Moreover, it aims contributing to the current debate on the assessment of the socio-economic impacts generated by ICT-enabled services, and the co-evolution of technological advancement and societal changes. From a methodological standpoint, the interpretative framework, aims to provide a systemic perspective and an instrument to elicit the links between ICT-enabled innovation and public governance, outlining the various challenges that this poses. It in fact attempts to capture those governance changes which are strongly conditioned by historical transformations in society's underlying values and organisational models suggesting to be analysed by looking at the public value drivers that underpin ICT-enabled governance and which include the dimensions of Performance, Openness, and Inclusion.

References

[1]

Alford, J. Defining the client in the Public Sector: a social-exchange perspective. Public Administration Review 62, 3 (2002), 337--346.

[2]

Alford, J. Public Value from Co-production by Clients. In J. Benington and M. H. Moore, eds., Public Value - Theory and Practice. Palgrave Macmillan, 2011.

[3]

Arts, W. and Gelissen, J. Three worlds of welfare capitalism or more? A state-of-the-art report. Journal of European Social Policy 12, 2 (2002), 137--158.

[4]

Bailey, K. D. Typologies and taxonomies - An Introduction to Classification Techniques. SAGE Publications, 1994.

[5]

Bannister, F. and Walsh, N. The virtual public servant: Ireland's public services broker. Information Polity: The International Journal of Government & Democracy in the Information Age 7, 2,3 (2002), 115--128.

Digital Library

[6]

Bannister, F. Citizen Centricity: A Model of IS Value in Public Administration. Electronic Journal of Information Systems Evaluation 5, 2 (2002).

[7]

Batini, C., Viscusi, G., and Cherubini, D. GovQual: A quality driven methodology for E-Government project planning. Government Information Quarterly 26, 1 (2009), 106--117.

[8]

Baum, J. A. C., Calabrese, T., and Silverman, B. S. Don't go it alone: alliance network composition and startups' performance in Canadian biotechnology. Strategic Management Journal 21, 3 (2000), 267--294.

[9]

Benington, J. and Moore, M. H. Public Value - Theory and Practice. Palgrave Macmillan, 2011.

[10]

Brynjolfsson, E. and Hitt, L. M. Beyond the productivity paradox. Commun. ACM 41, 8 (1998), 49--55.

Digital Library

[11]

Brynjolfsson, E. and Hitt, L. M. Beyond Computation: Information technology, organizational transformation and business performance. The Journal of Economic Perspectives 14, (2000), 23--48.

[12]

Burt, R. S. The network structure of social capital. Research in Organizational Behavior 22, (2000), 345--423.

[13]

Castelnovo, W. and Simonetta, M. The Evaluation of e-Government Projects for Small Local Government Organisation. Electronic Journal of e-Government 5, 1 (2007), 21--28.

[14]

Castelnovo, W. Is There an eGovernment Paradox? Proceedings of The 10th European Conference on e-Government (ECEG), (2010), 90--98.

[15]

Chesbrough, H. and Spohrer, J. A research manifesto for services science. Communications of the ACM 49, 7 (2006), 35--40.

Digital Library

[16]

Christensen, C. M. The innovator's dilemma: When new technologies cause great firms to fail. Harvard Business School Press, Boston, MA, 1997.

Digital Library

[17]

Cordella, A. and Bonina, C. M. A public value perspective for ICT enabled public sector reforms: a theoretical reflection. Government Information Quarterly 29, 4 (2012), 512--520.

[18]

Cresswell, A. M., Burke, G. B., and Pardo, T. A. Advancing Return on Investment Analysis for Government IT: A Public Value Framework. 2006.

[19]

Djellal, F. and Gallouj, F. Patterns of innovation organisation in service firms: postal survey results and theoretical models. Science and Public Policy 28, 1 (2001), 57--67.

[20]

Drejer, I. Identifying innovation in surveys of services: a Schumpeterian perspective. Research Policy 33, 3 (2004), 551--562.

[21]

Dunleavy, P., Margetts, H., Simon, B., and Tinkler, J. Digital Era Governance -- IT Corporations, The State, and E-Government. Oxford University Press, London, 2006.

Digital Library

[22]

Esping-Andersen, G. The Three Worlds of Welfare Capitalism. Princeton University Press, 1990.

[23]

Etzkowitz, H. and Dzisah, J. Rethinking development: circulation in the triple helix. Technology Analysis & Strategic Management 20, 6 (2008), 653--666.

[24]

Feldman, M. S. Order without design: Information production and policymaking. Stanford University Press, 1989.

[25]

Finger, M. and Pécoud, G. From e-government to e-governance? Towards a model of e-governance. 3rd European Conference on e-government, (2003).

[26]

Flamholtz, E. and Randle, Y. Measuring and managing successful organizational scale-up. Scale up in education: Ideas in principle 1, (2007), 217--243.

[27]

Freeman, C. Technology Policy and Economic Performance: Lessons from Japan. Frances Pinter, London, 1987.

[28]

Freeman, C. Networks of innovators: A synthesis of research issues. Research Policy 20, 5 (1991), 499--514.

[29]

Freeman, C. The 'National System of Innovation' in historical perspective. Cambridge Journal of Economics 19, 1 (1995), 5--24.

[30]

G., M., Lusoli, W., and (Eds). Envisioning Digital Europe 2030: Scenarios for ICT in Future Governance and Policy Modelling, EUR 24614 EN, 12/2010. 2010.

[31]

Gadrey, J., Gallouj, F., and Weinstein, O. New modes of innovation: how services benefit industry. International Journal of Service Industry Management 6, 3 (1995), 4--16.

[32]

Gago, D. and Rubalcaba, L. Innovation and ICT in service firms: towards a multidimensional approach for impact assessment. Journal of Evolutionary Economics 17, 1 (2007), 25--44.

[33]

Gallouj, F. and Weinstein, O. Innovation in services. Research Policy 26, 4--5 (1997), 537--556.

[34]

Grin, J. and Loeber, A. Theories of Policy Learning: Agency, Structure, and Change. In F. Fischer, G. J. Miller and M. S. Sidney, eds., Handbook of public policy analysis: Theory, politics and methods. CRC Press - Taylor & Francis Group, Boca Raton, London, New York, 2007, 201--219.

[35]

Heeks, R. Most eGovernment-for-development projects fail: how can risks be reduced? 14, 2003.

[36]

Hevner, A. R., March, S. T., Park, J., and Ram, S. Design Science in Information Systems Research. MIS Quarterly 28, 1 (2004), 75--105.

Digital Library

[37]

Hitt, L. M. and Brynjolfsson, E. Productivity, Business Profitability, and Consumer Surplus: Three Different Measures of Information Technology Value. MISQuarterly 20, 2 (1996), 121.

Digital Library

[38]

Jann, W. and Wegrich, K. Theories of the Policy Cycle. In F. Fischer, G. J. Miller and M. S. Sidney, eds., Handbook of Public Policy Analysis. Theory, Polictics and Methods. CRC Press - Taylor & Francis Group, Boca Raton, London, New York, 2007, 43--62.

[39]

Kearns, I. Public value and e-government. London, 2004.

[40]

Kelly, G., Mulgan, G., and Muers, S. "Creating Public Value: An Analytical Framework for Public Service Reform " - Discussion paper prepared by the Cabinet Office Strategy Unit, United Kingdom. 2002.

[41]

Di Maio, A., Kreizman, G., Harris, R. G., Rust, B., and Sood, R. Government in 2020: Taking the Long View. 2005.

[42]

March, S. and Smith, G. Design and Natural Science Research on Information Technology. Decision Support Systems, 15 (1995), 251--266.

Digital Library

[43]

Miller, D. and Friesen, P. H. Strategy-making and environment: The third link. Strategic Management Journal 4, 3 (1983), 221--235.

[44]

Misuraca, G., Alfano, G., and Viscusi, G. Interoperability Challenges for ICT-enabled Governance: Towards a pan-European Conceptual Framework. Journal of Theoretical and Applied Electronic Commerce Research, ISSN 0718--1876 Electronic Version 6, 1 (2011), 95--111.

Digital Library

[45]

Misuraca, G., Alfano, G., and Viscusi, G. A Multi-Level Framework for ICT-Enabled Governance: Assessing the Non-Technical Dimensions of 'Government Openness.'Electronic Journal of e-Government 9, 2 (2011), 152--165.

[46]

Misuraca, G., Rossel, P., and Finger, M. Governance with and of ICTs: the need for new institutional design in a changing world. egov magazine II, (2006).

[47]

Misuraca, G. and Rossel, P. Triggering the governance perspective of e-Government projects: beyond mere digitization of administration services. The Third Global Knowledge Conference, Kuala Lumpur, 10--13 December 2007, (2007).

[48]

Misuraca, G. and Rossel, P. ICTs for Development in Emerging Countries: Revisiting the 'Knowledge Equation', beyond e-Government. proceedings of the International Conference on "Confronting the Challenge of Technology for Development: Experiences from the BRICS", University of Oxford, UK May 2008, (2008).

[49]

Misuraca, G., Viscusi, G., and Gianluca Misuraca, G. V. E-governance for development: lessons learned and strategic principles for designing an operational roadmap. International Journal of Electronic Governance 3, 2 (2010), 118--133.

[50]

Misuraca, G. and Viscusi, G. Managing e-Governance: a framework for analysis and planning. In Z. Mahmood, ed., Developing E-Government Projects: Frameworks and Methodologies. IGI Global, 2013, 204--224.

[51]

Misuraca, G. and Viscusi, G. Is Open Data Enough? E-Governance Challenges for Open Government. International Journal of Electronic Government Research 10, 1 (2014), 19--36.

Digital Library

[52]

Misuraca, G. e-Governance in Africa from Theory to Action - A Handbook on ICTs for Local Governance. Africa World Press/IDRC, 2007.

[53]

Misuraca, G. e-Governance: Past, Present and Future: A theoretical framework for prospective policy analysis. eGovernance, A Global Journey 4, 9 (2012).

[54]

Misuraca, G. "Assessing ICT-enabled innovation for governance and policy making", PhD Thesis - College of Management and Technology, EPFL, Lausanne, Switzerland. 2012.

[55]

Monge, P. R. and Contractor, N. S. Theories of communication networks. Oxford Univ. Press., New York, 2003.

[56]

Nelson, R. R. and Winter, S. G. Evolutionary Theorizing in Economics. The Journal of Economic Perspectives 16, 2 (2002), 23--46.

[57]

OECD. The Economic Impact of ICT, Measurement, Evidence and Implications. Paris, 2010.

[58]

Provan, K. and Kenis, P. Modes of Network Governance: Structure, Management, and Effectiveness. Journal of Public Administration Research and Theory 18, 2 (2008), 229--252.

[59]

Raab, J. and Kenis, P. Taking Stock of Policy Networks: Do They Matter? In F. Fischer, G. J. Miller and M. S. Sidney, eds., Handbook of public policy analysis: Theory, politics and methods. CRC Press - Taylor & Francis Group, Boca Raton, London, New York, 2007, 187--200.

[60]

Schilling, M. A. and Phelps, C. C. Interfirm Collaboration Networks: The Impact of Large-Scale Network Structure on Firm Innovation. Management Science 53, 7 (2007), 1113--1126.

Digital Library

[61]

Schumpeter, J. A. The Theory of Economic Development: An Inquiry Into Profits, Capital, Credit, Interest, and the Business Cycle. Transaction Publishers, 1934.

[62]

Schumpeter, J. A. Capitalism, Socialism and Democracy. Routledge, London, 1942.

[63]

Simon, H. A. The Sciences of the Artificial. The MIT Press, Cambridge (Mass.), 1996.

Digital Library

[64]

Stone, D. Public Policy Analysis and Think Tanks. In F. Fischer, G. J. Miller and M. S. Sidney, eds., Handbook of public policy analysis: Theory, politics and methods. CRC Press - Taylor & Francis Group, Boca Raton, London, New York, 2007, 149--157.

[65]

Sundbo, J. and Gallouj, F. Innovation as a loosely coupled system in services. International Journal of Services Technology and Management 1, 1 (2000), 15--36.

[66]

Tellis, G. J., Prabhu, J. C., and Chandy, R. K. Radical Innovation Across Nations: The Preeminence of Corporate Culture. Journal of Marketing 73, 1 (2009), 3--23.

[67]

The Economist. Data, data everywhere. Special Report: Managing information, 2010.

[68]

Viscusi, G., Batini, C., and Mecella, M. Information Systems for eGovernment: A Quality-of-Service Perspective. Springer, 2010.

Digital Library

[69]

Wasserman, S. and Galaskiewicz, J. C. Advances in social network analysis: research in the social and behavioral sciences. Sage Publications, Thousand Oaks, Calif., 1994.

[70]

Williamson, O. E. Markets and Hierarchies: Analysis and Antitrust Implications. The Free Press, New York, 1975.

Cited By

Kim SFan BYang WRamey JFox SZhu HZimmerman JEslami M(2024)Public Technologies Transforming Work of the Public and the Public SectorProceedings of the 3rd Annual Meeting of the Symposium on Human-Computer Interaction for Work10.1145/3663384.3663407(1-12)Online publication date: 25-Jun-2024
https://dl.acm.org/doi/10.1145/3663384.3663407
Engvall TFlak L(2022)Digital Governance as a Scientific ConceptScientific Foundations of Digital Governance and Transformation10.1007/978-3-030-92945-9_2(25-50)Online publication date: 2-Mar-2022
https://doi.org/10.1007/978-3-030-92945-9_2
Sukhwal PKankanhalli A(2022)Agent-based Modeling in Digital Governance Research: A Review and Future Research DirectionsScientific Foundations of Digital Governance and Transformation10.1007/978-3-030-92945-9_12(303-331)Online publication date: 1-Jan-2022
https://doi.org/10.1007/978-3-030-92945-9_12
Show More Cited By

Index Terms

Digital governance in the public sector: challenging the policy-maker's innovation dilemma
1. Applied computing
  1. Computers in other domains
    1. Computing in government
  2. Enterprise computing
2. Social and professional topics
  1. Computing / technology policy
  2. Professional topics
    1. Management of computing and information systems
      1. Project and people management

Recommendations

Shaping public sector innovation theory: an interpretative framework for ICT-enabled governance innovation

The paper discusses from a conceptual standpoint the need for renewing the lenses through which looking at the phenomenon of ICT-enabled innovation in governance and policy-making, suggesting that a possible `new theory of public sector innovation ...
E-governance and governance: a case study of the assessment of the effects of integrated financial management system on good governance in two municipal councils in Kenya
ICEGOV '07: Proceedings of the 1st international conference on Theory and practice of electronic governance

The potential for ICT to positively contribute to good governance has been known for a long time and has been the subject of many articles and reports, but very little concrete empirical evidence of the effects of ICT on governance, and how these ...
Public e-Procurement: Advantages, Limitations and Technological "Pitfalls"
ICEGOV '15-16: Proceedings of the 9th International Conference on Theory and Practice of Electronic Governance

Public purchase is an implementing tool of public policy that promotes the public value. Framed by a policy and management strategy, it focus the economic efficiency, but also improves the social promotion of socio-economic reality. In the context of ...

Comments

Information & Contributors

Information

Published In

cover image ACM Other conferences

ICEGOV '14: Proceedings of the 8th International Conference on Theory and Practice of Electronic Governance

October 2014

563 pages

ISBN:9781605586113

DOI:10.1145/2691195

Program Chairs:
Elsa Estevez
United Nations University
,
Marijn Janssen
Delft University of Technology
,
Luís Soares Barbosa
University of Minho

Copyright © 2014 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

Sponsors

Macao Foundation, Macao SAR Govt: Macao Foundation, Macao SAR Government
Municipio de Guimarães: Municipio de Guimarães

Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published: 27 October 2014

Permissions

Request permissions for this article.

Request Permissions

Check for updates

Author Tags

Qualifiers

Research-article

Conference

ICEGOV2014

Sponsor:

Macao Foundation, Macao SAR Govt
Municipio de Guimarães

ICEGOV2014: 8th International Conference on Theory and Practice of Electronic Governance

October 27 - 30, 2014

Guimaraes, Portugal

Acceptance Rates

ICEGOV '14 Paper Acceptance Rate 30 of 73 submissions, 41%;

Overall Acceptance Rate 350 of 865 submissions, 40%

Contributors

Other Metrics

View Article Metrics

Bibliometrics & Citations

Bibliometrics

Article Metrics

8
Total Citations
View Citations
760
Total Downloads

Downloads (Last 12 months)111
Downloads (Last 6 weeks)7

Reflects downloads up to 25 Dec 2024

Other Metrics

View Author Metrics

Citations

Cited By

Kim SFan BYang WRamey JFox SZhu HZimmerman JEslami M(2024)Public Technologies Transforming Work of the Public and the Public SectorProceedings of the 3rd Annual Meeting of the Symposium on Human-Computer Interaction for Work10.1145/3663384.3663407(1-12)Online publication date: 25-Jun-2024
https://dl.acm.org/doi/10.1145/3663384.3663407
Engvall TFlak L(2022)Digital Governance as a Scientific ConceptScientific Foundations of Digital Governance and Transformation10.1007/978-3-030-92945-9_2(25-50)Online publication date: 2-Mar-2022
https://doi.org/10.1007/978-3-030-92945-9_2
Sukhwal PKankanhalli A(2022)Agent-based Modeling in Digital Governance Research: A Review and Future Research DirectionsScientific Foundations of Digital Governance and Transformation10.1007/978-3-030-92945-9_12(303-331)Online publication date: 1-Jan-2022
https://doi.org/10.1007/978-3-030-92945-9_12
Bharosa NMarangio FPetti CJanssen M(2021)Engaging citizens in digital public service innovation ecosystems - insights from the Netherlands and ItalyProceedings of the 14th International Conference on Theory and Practice of Electronic Governance10.1145/3494193.3494269(509-512)Online publication date: 6-Oct-2021
https://dl.acm.org/doi/10.1145/3494193.3494269
Santos FFilho ECoelho TAntunes J(2020)Historical and prospective analysis of the military police of ParanáProceedings of the 13th International Conference on Theory and Practice of Electronic Governance10.1145/3428502.3428579(510-513)Online publication date: 23-Sep-2020
https://dl.acm.org/doi/10.1145/3428502.3428579
Misuraca GPasi GViscusi G(2018)Social Innovation and ResilienceProceedings of the 11th International Conference on Theory and Practice of Electronic Governance10.1145/3209415.3209488(91-100)Online publication date: 4-Apr-2018
https://dl.acm.org/doi/10.1145/3209415.3209488
Sandoval-Almazan RStyrin E(2018)Towards an Open Government Data Comparative ModelProceedings of the 11th International Conference on Theory and Practice of Electronic Governance10.1145/3209415.3209434(344-351)Online publication date: 4-Apr-2018
https://dl.acm.org/doi/10.1145/3209415.3209434
Misuraca GViscusi G(2015)Shaping public sector innovation theoryElectronic Commerce Research10.1007/s10660-015-9184-515:3(303-322)Online publication date: 1-Sep-2015
https://dl.acm.org/doi/10.1007/s10660-015-9184-5

View Options

Login options

Check if you have access through your login credentials or your institution to get full access on this article.

Full Access

Get this Publication

View options

PDF

View or Download as a PDF file.

eReader

View online with eReader.

Media

Figures

Other

Tables

View Table of Contents