research-article

Everyday commuting: prediction, actual experience and recall of anger and frustration in the car

Authors:

Daniela Wurhofer,

Alina Krischkowsky,

Marianna Obrist,

Evangelos Karapanos,

Evangelos Niforatos,

Manfred TscheligiAuthors Info & Claims

AutomotiveUI '15: Proceedings of the 7th International Conference on Automotive User Interfaces and Interactive Vehicular Applications

Pages 233 - 240

https://doi.org/10.1145/2799250.2799251

Published: 01 September 2015 Publication History

Abstract

This paper presents insights on driver's User Experience (UX) in terms of systematically investigating predicted experience, actual experience, and recalled experience. By conducting a three-week field study with car commuters in two countries, we studied how frustration and anger differentiate in prediction, actual experience, and recall. Our results show that commuters accurately predict their upcoming anger or frustration in a traffic congestion, however, lower their experienced frustration when being recalled. Moreover, unexpected traffic congestions (in contrast to expected ones) are prone to higher levels of anger. We further found that time of day is related to the prediction of anger, and mood is related to the prediction of frustration. With our study we provide a holistic view on commuters' everyday emotions and experiences -- not only when being on the road, but also before and after the trip.

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Cited By

Braun MWeber FAlt F(2021)Affective Automotive User Interfaces–Reviewing the State of Driver Affect Research and Emotion Regulation in the CarACM Computing Surveys10.1145/346093854:7(1-26)Online publication date: 17-Sep-2021
https://dl.acm.org/doi/10.1145/3460938
Harms IBurdett BCharlton S(2021)The role of route familiarity in traffic participants’ behaviour and transport psychology research: A systematic reviewTransportation Research Interdisciplinary Perspectives10.1016/j.trip.2021.1003319(100331)Online publication date: Mar-2021
https://doi.org/10.1016/j.trip.2021.100331
Sánchez-Adame LUrquiza-Yllescas JMendoza S(2020)Measuring Anticipated and Episodic UX of Tasks in Social NetworksApplied Sciences10.3390/app1022819910:22(8199)Online publication date: 19-Nov-2020
https://doi.org/10.3390/app10228199
Show More Cited By

Index Terms

Everyday commuting: prediction, actual experience and recall of anger and frustration in the car
1. Human-centered computing

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Published In

cover image ACM Other conferences

AutomotiveUI '15: Proceedings of the 7th International Conference on Automotive User Interfaces and Interactive Vehicular Applications

September 2015

338 pages

ISBN:9781450337366

DOI:10.1145/2799250

General Chair:
Gary Burnett
University of Nottingham, UK
,
Program Chairs:
Joe Gabbard
Virginia Tech
,
Paul Green
University of Michigan Transportation Research Institute (UMTRI)
,
Sebastian Osswald
Technische Universitat Munchen (TUM), Germany
,
Publications Chairs:
Ayse Eren,
Vicki Antrobus

Copyright © 2015 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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SIGCHI: ACM Special Interest Group on Computer-Human Interaction

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 01 September 2015

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European Commission

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AutomotiveUI '15

AutomotiveUI '15: The 7th International Conference on Automotive User Interfaces and Interactive Vehicular Applications

September 1 - 3, 2015

Nottingham, United Kingdom

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AutomotiveUI '15 Paper Acceptance Rate 38 of 80 submissions, 48%;

Overall Acceptance Rate 248 of 566 submissions, 44%

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Cited By

Braun MWeber FAlt F(2021)Affective Automotive User Interfaces–Reviewing the State of Driver Affect Research and Emotion Regulation in the CarACM Computing Surveys10.1145/346093854:7(1-26)Online publication date: 17-Sep-2021
https://dl.acm.org/doi/10.1145/3460938
Harms IBurdett BCharlton S(2021)The role of route familiarity in traffic participants’ behaviour and transport psychology research: A systematic reviewTransportation Research Interdisciplinary Perspectives10.1016/j.trip.2021.1003319(100331)Online publication date: Mar-2021
https://doi.org/10.1016/j.trip.2021.100331
Sánchez-Adame LUrquiza-Yllescas JMendoza S(2020)Measuring Anticipated and Episodic UX of Tasks in Social NetworksApplied Sciences10.3390/app1022819910:22(8199)Online publication date: 19-Nov-2020
https://doi.org/10.3390/app10228199
Glöss MTuncer SBrown BLaurier EPink SFors VVinkhuyzen EStrömberg HBernhaupt RMueller FVerweij DAndres JMcGrenere JCockburn AAvellino IGoguey ABjørn PZhao SSamson BKocielnik R(2020)New Mobilities: A Workshop on Mobility Beyond the CarExtended Abstracts of the 2020 CHI Conference on Human Factors in Computing Systems10.1145/3334480.3375169(1-8)Online publication date: 25-Apr-2020
https://dl.acm.org/doi/10.1145/3334480.3375169
Marcondes FDurães DGonçalves FFonseca JMachado JNovais P(2020)In-Vehicle Violence Detection in Carpooling: A Brief Survey Towards a General Surveillance SystemDistributed Computing and Artificial Intelligence, 17th International Conference10.1007/978-3-030-53036-5_23(211-220)Online publication date: 7-Aug-2020
https://doi.org/10.1007/978-3-030-53036-5_23
Karapanos E(2019)Technology-assisted reconstruction: a new alternative to the experience sampling methodBehaviour & Information Technology10.1080/0144929X.2019.1608303(1-19)Online publication date: 25-Apr-2019
https://doi.org/10.1080/0144929X.2019.1608303
Sanchez-Adame LMendoza SGonzalez-Beltran BRodriguez JMeneses Viveros A(2018)AUX and UX Evaluation of User Tools in Social Networks2018 IEEE/WIC/ACM International Conference on Web Intelligence (WI)10.1109/WI.2018.0-101(104-111)Online publication date: Dec-2018
https://doi.org/10.1109/WI.2018.0-101
Sanchez-Adame LMendoza SGonzalez-Beltran BRodriguez JViveros A(2018)UX Evaluation Over Time: User Tools in Social Networks2018 15th International Conference on Electrical Engineering, Computing Science and Automatic Control (CCE)10.1109/ICEEE.2018.8533950(1-6)Online publication date: Sep-2018
https://doi.org/10.1109/ICEEE.2018.8533950
Sánchez-Adame LMendoza SGonzález-Beltrán BMeneses Viveros ARodríguez J(2018)Towards an AUX Evaluation Framework for User Tools in Virtual CommunitiesCollaboration and Technology10.1007/978-3-319-99504-5_3(25-33)Online publication date: 8-Aug-2018
https://doi.org/10.1007/978-3-319-99504-5_3
Perterer NMoser CMeschtscherjakov AKrischkowsky ATscheligi MBjörk SEriksson EFjeld MBødker SBarendregt WObaid M(2016)Activities and Technology Usage while DrivingProceedings of the 9th Nordic Conference on Human-Computer Interaction10.1145/2971485.2971556(1-10)Online publication date: 23-Oct-2016
https://dl.acm.org/doi/10.1145/2971485.2971556
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