research-article

Robotic Telepresence at Scale

Authors:

Carman NeustaedterAuthors Info & Claims

CHI '17: Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems

Pages 313 - 324

https://doi.org/10.1145/3025453.3025855

Published: 02 May 2017 Publication History

Abstract

Telepresence robots offer a relatively new way for people to project their presence remotely. However, these experiences have only been studied in controlled or small scale installations. To broaden our understanding of the successes and limitations of telepresence robots in large-scale venues, we conducted a study at CHI 2016 where five factors increased over past research: (1) number of local attendees; (2) ratio of remote users to systems; (3) variety of activities; (4) time zone differences; and, (5) environment size. Our results reveal that unlike small-scale venues and situations, remote users take a more socially isolated and functional approach to remote attendance while combating challenges around scheduling and large navigational spaces. Our results reveal new opportunities for thinking about the design of robot personalization, availability, and navigation for systems targeted at large-scale public contexts.

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Cited By

Tokuhisa SMorimoto T(2025)Design for Service with Robots in Elderly Care Facilities in Japan Focusing on Human-to-Human InteractionPlurality and Cultural Specificity of Service Design in East and Southeast Asia10.1007/978-3-031-78884-0_11(221-248)Online publication date: 6-Feb-2025
https://doi.org/10.1007/978-3-031-78884-0_11
Boudouraki AReyes-Cruz G(2024)An Interdependence Frame for (Semi) Autonomous Robots: The Case of Mobile Robotic TelepresenceProceedings of the Second International Symposium on Trustworthy Autonomous Systems10.1145/3686038.3686059(1-5)Online publication date: 16-Sep-2024
https://dl.acm.org/doi/10.1145/3686038.3686059
Hu YStegner LKotturi YZhang CPeng YHuq FZhao YBigham JMutlu B(2024)"This really lets us see the entire world:" Designing a conversational telepresence robot for homebound older adultsProceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3660710(2450-2467)Online publication date: 1-Jul-2024
https://dl.acm.org/doi/10.1145/3643834.3660710
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Index Terms

Robotic Telepresence at Scale
1. Human-centered computing
  1. Collaborative and social computing

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Published In

cover image ACM Conferences

CHI '17: Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems

May 2017

7138 pages

ISBN:9781450346559

DOI:10.1145/3025453

General Chairs:
Gloria Mark
University of California Irvine
,
Susan Fussell
Cornell University
,
Program Chairs:
Cliff Lampe
University of Michigan
,
m.c. schraefel
University of Southampton
,
Juan Pablo Hourcade
University of Iowa
,
Caroline Appert
Université Paris-Sud
,
Daniel Wigdor
University of Toronto

Copyright © 2017 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

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SIGCHI: ACM Special Interest Group on Computer-Human Interaction

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 02 May 2017

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CHI '17

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SIGCHI

CHI '17: CHI Conference on Human Factors in Computing Systems

May 6 - 11, 2017

Colorado, Denver, USA

Acceptance Rates

CHI '17 Paper Acceptance Rate 600 of 2,400 submissions, 25%;

Overall Acceptance Rate 6,199 of 26,314 submissions, 24%

Upcoming Conference

CHI 2025

Sponsor:
sigchi

ACM CHI Conference on Human Factors in Computing Systems

April 26 - May 1, 2025

Yokohama , Japan

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Cited By

Tokuhisa SMorimoto T(2025)Design for Service with Robots in Elderly Care Facilities in Japan Focusing on Human-to-Human InteractionPlurality and Cultural Specificity of Service Design in East and Southeast Asia10.1007/978-3-031-78884-0_11(221-248)Online publication date: 6-Feb-2025
https://doi.org/10.1007/978-3-031-78884-0_11
Boudouraki AReyes-Cruz G(2024)An Interdependence Frame for (Semi) Autonomous Robots: The Case of Mobile Robotic TelepresenceProceedings of the Second International Symposium on Trustworthy Autonomous Systems10.1145/3686038.3686059(1-5)Online publication date: 16-Sep-2024
https://dl.acm.org/doi/10.1145/3686038.3686059
Hu YStegner LKotturi YZhang CPeng YHuq FZhao YBigham JMutlu B(2024)"This really lets us see the entire world:" Designing a conversational telepresence robot for homebound older adultsProceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3660710(2450-2467)Online publication date: 1-Jul-2024
https://dl.acm.org/doi/10.1145/3643834.3660710
Elmimouni HRode JŠabanović S(2024)Articulation work for supporting the values of students attending class via telepresence robotsInternational Journal of Human-Computer Studies10.1016/j.ijhcs.2024.103318190(103318)Online publication date: Oct-2024
https://doi.org/10.1016/j.ijhcs.2024.103318
Youssef KSaid SAl Kork SBeyrouthy T(2023)Telepresence in the Recent Literature with a Focus on Robotic Platforms, Applications and ChallengesRobotics10.3390/robotics1204011112:4(111)Online publication date: 1-Aug-2023
https://doi.org/10.3390/robotics12040111
Yazaki TUriu DWatanabe YTakagi RKashino ZInami M(2023)“Oh, could you also grab that?”: A case study on enabling elderly person to remotely explore a supermarket using a wearable telepresence systemProceedings of the 22nd International Conference on Mobile and Ubiquitous Multimedia10.1145/3626705.3627799(340-352)Online publication date: 3-Dec-2023
https://dl.acm.org/doi/10.1145/3626705.3627799
Yazaki TWatanabe YKong LInami M(2023)Design and Field Study of Syn-Leap: A Symmetric Telepresence System for Immersion Switching and Walking Across Multiple LocationsProceedings of the 22nd International Conference on Mobile and Ubiquitous Multimedia10.1145/3626705.3627772(353-365)Online publication date: 3-Dec-2023
https://dl.acm.org/doi/10.1145/3626705.3627772
Ahumada-Newhart VSchneider MRiek L(2023)The Power of Robot-mediated Play: Forming Friendships and Expressing IdentityACM Transactions on Human-Robot Interaction10.1145/361165612:4(1-21)Online publication date: 28-Sep-2023
https://dl.acm.org/doi/10.1145/3611656
Boudouraki AReeves SFischer JRintel S(2023)“There is a bit of grace missing”: Understanding non-use of mobile robotic telepresence in a global technology companyProceedings of the First International Symposium on Trustworthy Autonomous Systems10.1145/3597512.3599710(1-10)Online publication date: 11-Jul-2023
https://dl.acm.org/doi/10.1145/3597512.3599710
Reyes-Cruz GPhypers IBoudouraki APrice DFischer JReeves SGalvez Trigo MMaior H(2023)Augmented Robotic Telepresence (ART): A Prototype for Enhancing Remote Interaction and ParticipationProceedings of the First International Symposium on Trustworthy Autonomous Systems10.1145/3597512.3597532(1-6)Online publication date: 11-Jul-2023
https://dl.acm.org/doi/10.1145/3597512.3597532
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