research-article

Recommendations for the Design of Urban Mobility Applications Based on the Study of the User Experience

Authors:

Mateus Pinheiro,

Nayana Carneiro,

Ticianne DarinAuthors Info & Claims

IHC '17: Proceedings of the XVI Brazilian Symposium on Human Factors in Computing Systems

Article No.: 44, Pages 1 - 10

https://doi.org/10.1145/3160504.3160517

Published: 23 October 2017 Publication History

Abstract

The user experience (UX) seeks to understand how people experience interaction with technological artifacts, from various points of view. Through an empirical research of qualitative nature, the present paper explores how interaction and interface problems impact the user experience in mobile applications focused on urban mobility. To support the study, we evaluated the user experience offered by two of these applications, whose evaluation process consisted of a combination of methods, aiming to cover several aspects of the user experience. The evaluation results emphasize the need of concerning about aspects that go beyond the quality of use in mobile application design. Based on our findings, we present recommendations for designing urban mobility mobile applications that offer a satisfying and enjoyable user experience.

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Cited By

MORISSO JGITIRANA M(2023)Abordagens e relações teórico-metodológicas entre experiência do usuário e design emocionalBlucher Design Proceedings10.5151/ped2022-3665550(38-53)Online publication date: Feb-2023
https://doi.org/10.5151/ped2022-3665550
Guimarães RBrito JSantos CMota MSerique BPrates RCandello H(2018)Investigating the Influence of Subtitles Synchronization in the Viewer's Quality of ExperienceProceedings of the 17th Brazilian Symposium on Human Factors in Computing Systems10.1145/3274192.3274222(1-10)Online publication date: 22-Oct-2018
https://dl.acm.org/doi/10.1145/3274192.3274222

Index Terms

Recommendations for the Design of Urban Mobility Applications Based on the Study of the User Experience
1. Human-centered computing

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cover image ACM Other conferences

IHC '17: Proceedings of the XVI Brazilian Symposium on Human Factors in Computing Systems

October 2017

622 pages

ISBN:9781450363778

DOI:10.1145/3160504

Conference Chairs:
Isabela Gasparini
UDESC
,
Lara S. G. Piccolo
The Open University
,
Program Chairs:
Luciana A. M. Zaina
UFSCar
,
Roberto Pereira
UFPR

Copyright © 2017 ACM.

© 2017 Association for Computing Machinery. ACM acknowledges that this contribution was authored or co-authored by an employee, contractor or affiliate of a national government. As such, the Government retains a nonexclusive, royalty-free right to publish or reproduce this article, or to allow others to do so, for Government purposes only.

In-Cooperation

UDESC: Santa Catarina State University
Springer
SBC: Sociedade Brasileira de Computação
ACM: Association for Computing Machinery
UFSCar: Federal University of São Carlos
CAPES: Coordenação de Aperfeiçoamento de Pessoal de Nível Superior
UFPR: Universidade Federal do Paraná
CNPq: Conselho Nacional de Desenvolvimento Cientifico e Tecn
CGIBR: Comite Gestor da Internet no Brazil
OU: The Open University

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 23 October 2017

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IHC 2017

IHC 2017: Brazilian Symposium on Human Factors in Computing Systems

October 23 - 27, 2017

Joinville, Brazil

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IHC '17 Paper Acceptance Rate 66 of 184 submissions, 36%;

Overall Acceptance Rate 331 of 973 submissions, 34%

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Cited By

MORISSO JGITIRANA M(2023)Abordagens e relações teórico-metodológicas entre experiência do usuário e design emocionalBlucher Design Proceedings10.5151/ped2022-3665550(38-53)Online publication date: Feb-2023
https://doi.org/10.5151/ped2022-3665550
Guimarães RBrito JSantos CMota MSerique BPrates RCandello H(2018)Investigating the Influence of Subtitles Synchronization in the Viewer's Quality of ExperienceProceedings of the 17th Brazilian Symposium on Human Factors in Computing Systems10.1145/3274192.3274222(1-10)Online publication date: 22-Oct-2018
https://dl.acm.org/doi/10.1145/3274192.3274222

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