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The role of expectations in human-computer interaction

Authors:

Joseph A. Bonito,

Judee K. Burgoon,

Bjorn BengtssonAuthors Info & Claims

GROUP '99: Proceedings of the 1999 ACM International Conference on Supporting Group Work

Pages 229 - 238

https://doi.org/10.1145/320297.320324

Published: 01 November 1999 Publication History

Abstract

This paper describes a pilot study on the role of expectations in human-computer interaction on a decision-making task. Participants (N=70) were randomly assigned to one of 5 different computer partners or to a human partner. After completing the rankings for the Desert Survival Task, participants engaged in a dialog with their computer or human partners. Results revealed that interaction with human partners was more expected and more positively evaluated than interaction with computer agents. In addition, the addition of human-like qualities to computer interfaces did not increase expectedness or evaluations as predicted. Correlation analysis for the five computer conditions demonstrated that expectations and evaluations do effect influence and perceptions of the partner. Discussion focuses on ways to coordinate expectations, interface design, and task objectives.

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Index Terms

The role of expectations in human-computer interaction
1. Human-centered computing
  1. Human computer interaction (HCI)
2. Information systems
  1. Information systems applications

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cover image ACM Conferences

GROUP '99: Proceedings of the 1999 ACM International Conference on Supporting Group Work

November 1999

400 pages

ISBN:1581130651

DOI:10.1145/320297

Editor:
Stephen C. Hayne

Copyright © 1999 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 01 November 1999

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https://doi.org/10.1016/j.techsoc.2024.102625
Ballou NDeterding S(2023)‘I Just Wanted to Get It Over and Done With’: A Grounded Theory of Psychological Need Frustration in Video GamesProceedings of the ACM on Human-Computer Interaction10.1145/36110287:CHI PLAY(217-236)Online publication date: 4-Oct-2023
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