research-article

Evolving Needs in IoT Control and Accountability: A Longitudinal Study on Smart Home Intelligibility

Authors:

Gunnar Stevens,

Corinna Ogonowski,

Florian Schaub,

Peter Tolmie, and

Volker WulfAuthors Info & Claims

Proceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies, Volume 2, Issue 4

Article No.: 171, Pages 1 - 28

https://doi.org/10.1145/3287049

Published: 27 December 2018 Publication History

Abstract

A key issue for smart home systems is supporting non-expert users in their management. Whereas feedback design on use cases (such as energy feedback) have gained attention, current approaches to providing awareness on the system state typically provide a rather technical view. Long-term investigations of the practices and resources needed for maintaining Do-It-Yourself smart home systems, are particularly scarce. We report on a design case study in which we equipped 12 households with DIY smart home systems for two years and studied participants' strategies for maintaining system awareness, from learning about its workings to monitoring its behavior. We find that people's needs regarding system accountability changed over time. Their privacy needs were also affected over the same period. We found that participants initially looked for in-depth awareness information from the dedicated web-based dashboard. In the later phases of appropriation, however, their interaction and information needs shifted towards management by exception on mobile or ambient displays -- only focusing on the system when things were 'going wrong'. In terms of system accountability, we find that a system's self-declaration should focus on being socially meaningful rather than technically complete, for instance by relating itself to people's activities and the home routines.

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Index Terms

Evolving Needs in IoT Control and Accountability: A Longitudinal Study on Smart Home Intelligibility
1. Human-centered computing
2. Security and privacy
  1. Human and societal aspects of security and privacy
    1. Usability in security and privacy

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cover image Proceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies

Proceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies Volume 2, Issue 4

December 2018

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EISSN:2474-9567

DOI:10.1145/3301777

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Published: 27 December 2018

Accepted: 01 October 2018

Revised: 01 October 2018

Received: 01 February 2018

Published in IMWUT Volume 2, Issue 4

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Lee YLim Y(2024)How We Use Together: Coordinating Individual Preferences for Using Shared Devices at HomeProceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3661634(3407-3418)Online publication date: 1-Jul-2024
https://dl.acm.org/doi/10.1145/3643834.3661634
Jain PXu ADownes TKim IKhan TBiehl JLee A(2024)Understanding Perceived Utility and Comfort of In-Home General-Purpose Sensing through Progressive ExposureProceedings of the ACM on Human-Computer Interaction10.1145/36374328:CSCW1(1-32)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637432
Panagiotidou GCostanza EPotapov KNkatha SFell MSamanani FKnox H(2024)SolarClub: Supporting Renewable Energy Communities through an Interactive Coordination SystemProceedings of the CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642449(1-19)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642449
Sadeghi MHerbold LUnterbusch MVogelsang A(2024)SmartEx: A Framework for Generating User-Centric Explanations in Smart Environments2024 IEEE International Conference on Pervasive Computing and Communications (PerCom)10.1109/PerCom59722.2024.10494449(106-113)Online publication date: 11-Mar-2024
https://doi.org/10.1109/PerCom59722.2024.10494449
Norval CSingh J(2024)A Room With an Overview: Toward Meaningful Transparency for the Consumer Internet of ThingsIEEE Internet of Things Journal10.1109/JIOT.2023.331836911:5(7583-7603)Online publication date: 1-Mar-2024
https://doi.org/10.1109/JIOT.2023.3318369
Shajalal MBoden AStevens GDu DKern D(2024)Explaining AI Decisions: Towards Achieving Human-Centered Explainability in Smart Home EnvironmentsExplainable Artificial Intelligence10.1007/978-3-031-63803-9_23(418-440)Online publication date: 10-Jul-2024
https://doi.org/10.1007/978-3-031-63803-9_23
Cai ZXiong ACalandrino JTroncoso C(2023)Understand users' privacy perception and decision of V2X communication in connected autonomous vehiclesProceedings of the 32nd USENIX Conference on Security Symposium10.5555/3620237.3620404(2975-2992)Online publication date: 9-Aug-2023
https://dl.acm.org/doi/10.5555/3620237.3620404
Liu XShi YYu CGao CYang TLiang CShi Y(2023)Understanding In-Situ Programming for Smart Home AutomationProceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies10.1145/35962547:2(1-31)Online publication date: 12-Jun-2023
https://dl.acm.org/doi/10.1145/3596254
Panagiotidou GCostanza EFell MSamanani FKnox H(2023)Supporting Solar Energy Coordination among CommunitiesProceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies10.1145/35962437:2(1-23)Online publication date: 12-Jun-2023
https://dl.acm.org/doi/10.1145/3596243
Sun K(2023)A Smart Home for ‘Us’: Understanding and Designing a Parent-Child Engagement Mechanism for Child Access and Participation in the Smart HomeProceedings of the 22nd Annual ACM Interaction Design and Children Conference10.1145/3585088.3593927(773-776)Online publication date: 19-Jun-2023
https://dl.acm.org/doi/10.1145/3585088.3593927
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