research-article

The Impact of User Characteristics and Preferences on Performance with an Unfamiliar Voice User Interface

Authors:

Chelsea M. Myers,

Anushay Furqan,

Jichen ZhuAuthors Info & Claims

CHI '19: Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems

Paper No.: 47, Pages 1 - 9

https://doi.org/10.1145/3290605.3300277

Published: 02 May 2019 Publication History

Abstract

Voice User Interfaces (VUIs) are increasing in popularity. However, their invisible nature with no or limited visuals makes it difficult for users to interact with unfamiliar VUIs. We analyze the impact of user characteristics and preferences on how users interact with a VUI-based calendar, DiscoverCal. While recent VUI studies analyze user behavior through self-reported data, we extend this research by analyzing both VUI usage data and self-reported data to observe correlations between both data types. Results from our user study (n=50) led to four key findings: 1) programming experience did not have a wide-spread impact on performance metrics while 2) assimilation bias did, 3) participants with more technical confidence exhibited a trial-and-error approach, and 4) desiring more guidance from our VUI correlated with performance metrics that indicate cautious users.

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Cited By

van den Brandt AL'Yi SNguyen HVilanova AGehlenborg N(2025)Understanding Visualization Authoring Techniques for Genomics Data in the Context of Personas and TasksIEEE Transactions on Visualization and Computer Graphics10.1109/TVCG.2024.345629831:1(1180-1190)Online publication date: 1-Jan-2025
https://dl.acm.org/doi/10.1109/TVCG.2024.3456298
Deshmukh AChalmeta R(2024)User Experience and Usability of Voice User Interfaces: A Systematic Literature ReviewInformation10.3390/info1509057915:9(579)Online publication date: 19-Sep-2024
https://doi.org/10.3390/info15090579
Doi TNishikawa Y(2024)Usability Analysis of Smart Speakers from a Learnability Perspective for Novel UsersApplied System Innovation10.3390/asi70300367:3(36)Online publication date: 25-Apr-2024
https://doi.org/10.3390/asi7030036
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Index Terms

The Impact of User Characteristics and Preferences on Performance with an Unfamiliar Voice User Interface
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. Empirical studies in HCI
    2. Interaction paradigms
      1. Natural language interfaces

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cover image ACM Conferences

CHI '19: Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems

May 2019

9077 pages

ISBN:9781450359702

DOI:10.1145/3290605

General Chairs:
Stephen Brewster
University of Glasgow, Scotland, UK
,
Geraldine Fitzpatrick
TU Wien, Austria
,
Program Chairs:
Anna Cox
University College London, UK
,
Vassilis Kostakos
University of Melbourne, Australia

Copyright © 2019 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

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Published: 02 May 2019

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CHI '19: CHI Conference on Human Factors in Computing Systems

May 4 - 9, 2019

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CHI '19 Paper Acceptance Rate 703 of 2,958 submissions, 24%;

Overall Acceptance Rate 6,199 of 26,314 submissions, 24%

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Cited By

van den Brandt AL'Yi SNguyen HVilanova AGehlenborg N(2025)Understanding Visualization Authoring Techniques for Genomics Data in the Context of Personas and TasksIEEE Transactions on Visualization and Computer Graphics10.1109/TVCG.2024.345629831:1(1180-1190)Online publication date: 1-Jan-2025
https://dl.acm.org/doi/10.1109/TVCG.2024.3456298
Deshmukh AChalmeta R(2024)User Experience and Usability of Voice User Interfaces: A Systematic Literature ReviewInformation10.3390/info1509057915:9(579)Online publication date: 19-Sep-2024
https://doi.org/10.3390/info15090579
Doi TNishikawa Y(2024)Usability Analysis of Smart Speakers from a Learnability Perspective for Novel UsersApplied System Innovation10.3390/asi70300367:3(36)Online publication date: 25-Apr-2024
https://doi.org/10.3390/asi7030036
Kalirai MWilliams AKuzminykh A(2024)Toward Faceted Skill Recommendation in Intelligent Personal AssistantsProceedings of the 29th International Conference on Intelligent User Interfaces10.1145/3640543.3645201(640-649)Online publication date: 18-Mar-2024
https://dl.acm.org/doi/10.1145/3640543.3645201
Wen SPing SWang JLiang HXu XYan Y(2024)AdaptiveVoice: Cognitively Adaptive Voice Interface for Driving AssistanceProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642876(1-18)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642876
Ehsan UPassi SLiao QChan LLee IMuller MRiedl M(2024)The Who in XAI: How AI Background Shapes Perceptions of AI ExplanationsProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642474(1-32)Online publication date: 11-May-2024
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Furtado EOliveira FPinheiro V(2024)Konversationelle Assistenten und ihre Anwendungen in Gesundheit und NephrologieInnovationen in der Nephrologie10.1007/978-3-031-65236-3_18(317-340)Online publication date: 27-Oct-2024
https://doi.org/10.1007/978-3-031-65236-3_18
MOTTA IQUARESMA M(2023)“A realidade nem sempre é frustrante”: Alinhando os modelos mentais de usuários com as reais capacidades de Assistentes de Voz (AVs)Blucher Design Proceedings10.5151/ped2022-1943537(2897-2911)Online publication date: Feb-2023
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Chen QGong YLu Y(2023)User Experience of Digital Voice Assistant: Conceptualization and MeasurementACM Transactions on Computer-Human Interaction10.1145/362278231:1(1-35)Online publication date: 29-Nov-2023
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Jensen JAshbrook D(2023)Exploring Audio Icons for Content-Based Navigation in Voice User InterfacesProceedings of the 5th International Conference on Conversational User Interfaces10.1145/3571884.3604302(1-9)Online publication date: 19-Jul-2023
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