research-article

Relations are more than Bytes: Re-thinking the Benefits of Smart Services through People and Things

Authors:

Claude P. R. Heath,

Clara Crivellaro,

Lizzie Coles-KempAuthors Info & Claims

CHI '19: Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems

Paper No.: 308, Pages 1 - 12

https://doi.org/10.1145/3290605.3300538

Published: 02 May 2019 Publication History

Abstract

Critical approaches to smart technologies have emerged in HCI that question the conditions necessary for smart technologies to benefit people. Smart services rely on a relation of trust and sense of security between people and technology requiring a more expansive definition of security. Using established design methods, we worked with two residents' groups to critically explore and rethink smart services in the home and city. From our data analysis, we derive insights about perceptions and understandings of trust, privacy and security of smart devices, and identify how technological security needs to work in concert with social and relational forms of security for smart services to be effective. We conclude with an orientation for HCI that focuses on designing services for and with smart people and things.

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Cited By

Bennaceur AHassett DNuseibeh BZisman A(2023)Values@Runtime: An Adaptive Framework for Operationalising Values2023 IEEE/ACM 45th International Conference on Software Engineering: Software Engineering in Society (ICSE-SEIS)10.1109/ICSE-SEIS58686.2023.00024(175-179)Online publication date: May-2023
https://doi.org/10.1109/ICSE-SEIS58686.2023.00024
Almohamed ATalhouk RVyas D(2022)Towards a Conceptual Framework for Understanding the Challenges in Refugee Re-settlementProceedings of the ACM on Human-Computer Interaction10.1145/34928566:GROUP(1-27)Online publication date: 14-Jan-2022
https://dl.acm.org/doi/10.1145/3492856
Le Dantec CAlvarado Garcia AConnelly CMeng A(2021)Resisting Resolution: Enterprise Civic Systems Meet Community OrganizingMultimodal Technologies and Interaction10.3390/mti50400205:4(20)Online publication date: 13-Apr-2021
https://doi.org/10.3390/mti5040020
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Index Terms

Relations are more than Bytes: Re-thinking the Benefits of Smart Services through People and Things
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. HCI design and evaluation methods
      1. User studies
2. Security and privacy
  1. Human and societal aspects of security and privacy
    1. Social aspects of security and privacy

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Published In

cover image ACM Conferences

CHI '19: Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems

May 2019

9077 pages

ISBN:9781450359702

DOI:10.1145/3290605

General Chairs:
Stephen Brewster
University of Glasgow, Scotland, UK
,
Geraldine Fitzpatrick
TU Wien, Austria
,
Program Chairs:
Anna Cox
University College London, UK
,
Vassilis Kostakos
University of Melbourne, Australia

Copyright © 2019 Owner/Author.

This work is licensed under a Creative Commons Attribution International 4.0 License.

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SIGCHI: ACM Special Interest Group on Computer-Human Interaction

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Association for Computing Machinery

New York, NY, United States

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Published: 02 May 2019

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CHI '19: CHI Conference on Human Factors in Computing Systems

May 4 - 9, 2019

Glasgow, Scotland Uk

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CHI '19 Paper Acceptance Rate 703 of 2,958 submissions, 24%;

Overall Acceptance Rate 6,199 of 26,314 submissions, 24%

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Cited By

Bennaceur AHassett DNuseibeh BZisman A(2023)Values@Runtime: An Adaptive Framework for Operationalising Values2023 IEEE/ACM 45th International Conference on Software Engineering: Software Engineering in Society (ICSE-SEIS)10.1109/ICSE-SEIS58686.2023.00024(175-179)Online publication date: May-2023
https://doi.org/10.1109/ICSE-SEIS58686.2023.00024
Almohamed ATalhouk RVyas D(2022)Towards a Conceptual Framework for Understanding the Challenges in Refugee Re-settlementProceedings of the ACM on Human-Computer Interaction10.1145/34928566:GROUP(1-27)Online publication date: 14-Jan-2022
https://dl.acm.org/doi/10.1145/3492856
Le Dantec CAlvarado Garcia AConnelly CMeng A(2021)Resisting Resolution: Enterprise Civic Systems Meet Community OrganizingMultimodal Technologies and Interaction10.3390/mti50400205:4(20)Online publication date: 13-Apr-2021
https://doi.org/10.3390/mti5040020
Hamm AShibuya YUllrich SCerratto Pargman TKitamura YQuigley AIsbister KIgarashi TBjørn PDrucker S(2021)What Makes Civic Tech Initiatives To Last Over Time? Dissecting Two Global CasesProceedings of the 2021 CHI Conference on Human Factors in Computing Systems10.1145/3411764.3445667(1-17)Online publication date: 6-May-2021
https://dl.acm.org/doi/10.1145/3411764.3445667
G Johnson ICrivellaro CKitamura YQuigley AIsbister KIgarashi TBjørn PDrucker S(2021)Opening Research Commissioning To Civic Participation: Creating A Community Panel To Review The Social Impact of HCI Research ProposalsProceedings of the 2021 CHI Conference on Human Factors in Computing Systems10.1145/3411764.3445113(1-17)Online publication date: 6-May-2021
https://dl.acm.org/doi/10.1145/3411764.3445113
Lupton DWatson a(2020)Towards more-than-human digital data studies: developing research-creation methodsQualitative Research10.1177/146879412093923521:4(463-480)Online publication date: 14-Jul-2020
https://doi.org/10.1177/1468794120939235
Parkin SPatel TLopez-Neira ITanczer LCarvalho MPieters WStobert E(2019)Usability analysis of shared device ecosystem securityProceedings of the New Security Paradigms Workshop10.1145/3368860.3368861(1-15)Online publication date: 23-Sep-2019
https://dl.acm.org/doi/10.1145/3368860.3368861

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