research-article

Transformation through Provocation?

Authors:

Akrivi Katifori,

Stavros Vassos,

Angeliki Tzouganatou,

Sierra McKinneyAuthors Info & Claims

CHI '19: Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems

Paper No.: 627, Pages 1 - 13

https://doi.org/10.1145/3290605.3300857

Published: 02 May 2019 Publication History

Abstract

Can a chatbot enable us to change our conceptions, to be critically reflective? To what extent can interaction with a technologically 'minimal' medium such as a chatbot evoke emotional engagement in ways that can challenge us to act on the world? In this paper, we discuss the design of a provocative bot, a 'bot of conviction', aimed at triggering conversations on complex topics (e.g. death, wealth distribution, gender equality, privacy) and, ultimately, soliciting specific actions from the user it converses with. We instantiate our design with a use case in the cultural sector, specifically a Neolithic archaeological site that acts as a stage of conversation on such hard themes. Our larger contributions include an interaction framework for bots of conviction, insights gained from an iterative process of participatory design and evaluation, and a vision for bot interaction mechanisms that can apply to the HCI community more widely.

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Index Terms

Transformation through Provocation?
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. Interaction techniques
  2. Interaction design
    1. Interaction design theory, concepts and paradigms

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cover image ACM Conferences

CHI '19: Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems

May 2019

9077 pages

ISBN:9781450359702

DOI:10.1145/3290605

General Chairs:
Stephen Brewster
University of Glasgow, Scotland, UK
,
Geraldine Fitzpatrick
TU Wien, Austria
,
Program Chairs:
Anna Cox
University College London, UK
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Vassilis Kostakos
University of Melbourne, Australia

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https://dl.acm.org/doi/10.1145/3637329
Verne GBerget GLilleby AMarstein S(2024)Tax and Welfare Chatbots Used by Young Adults with Dyslexia: A Usability StudyUniversal Access in Human-Computer Interaction10.1007/978-3-031-60875-9_23(337-352)Online publication date: 1-Jun-2024
https://doi.org/10.1007/978-3-031-60875-9_23
Hutson JHutson PHutson JHutson P(2024)GamificationInclusive Smart Museums10.1007/978-3-031-43615-4_4(127-151)Online publication date: 5-Jan-2024
https://doi.org/10.1007/978-3-031-43615-4_4
Pescarin SBonanno VMarasco A(2023)Social Cohesion in Interactive Digital Heritage ExperiencesMultimodal Technologies and Interaction10.3390/mti70600617:6(61)Online publication date: 15-Jun-2023
https://doi.org/10.3390/mti7060061
Štekerová K(2023)Chatbots in Museums: Is Visitor Experience Measured?Czech Journal of Tourism10.2478/cjot-2022-000211:1-2(14-31)Online publication date: 5-Jan-2023
https://doi.org/10.2478/cjot-2022-0002
Barros De Amorim ISantos Dos Santos SMoreira Miranda Da Silva IRios Da Hora Rodrigues KPereira Mota M(2023)Gender Nuances in Human-Computer Interaction ResearchProceedings of the XXII Brazilian Symposium on Human Factors in Computing Systems10.1145/3638067.3638077(1-12)Online publication date: 16-Oct-2023
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Tzanidou AAbosaleh ALindsay SDurrant AVlachokyriakos V(2023)From Inclusive Theatre to inclusive technologies: Lessons learnt from co-designing Touch Tours with an Inclusive Theatre groupProceedings of the 2023 ACM Designing Interactive Systems Conference10.1145/3563657.3596094(1367-1382)Online publication date: 10-Jul-2023
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Bala PSanches PCesário VLeão SRodrigues CNunes NNisi V(2023)Towards Critical Heritage in the wild: Analysing Discomfort through Collaborative AutoethnographyProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3581274(1-19)Online publication date: 19-Apr-2023
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Pescarin SMartinez Pandiani D(2022)The Impact of Story Structure, Meaningfulness, and Concentration in Serious GamesInformation10.3390/info1312056713:12(567)Online publication date: 3-Dec-2022
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Morgan C(2022)Current Digital ArchaeologyAnnual Review of Anthropology10.1146/annurev-anthro-041320-11410151:1(213-231)Online publication date: 24-Oct-2022
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