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Sensor network to measure MAAI on value co-creation process: feasibility study of MAAI optimization on customer service

Authors:

Taiga Arai,

Yusuke Chida,

Yukihiko Okada,

Keiichi ZempoAuthors Info & Claims

UbiComp/ISWC '19 Adjunct: Adjunct Proceedings of the 2019 ACM International Joint Conference on Pervasive and Ubiquitous Computing and Proceedings of the 2019 ACM International Symposium on Wearable Computers

Pages 1 - 4

https://doi.org/10.1145/3341162.3343849

Published: 09 September 2019 Publication History

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Abstract

The purpose of this study is the measurement of MAAI and value co-creation in Japanese-style service interaction through quantification of service interaction between a customer and a salesperson in retail stores. In this paper, we propose the MAAI measurement technique of service interaction in retail store. We confirmed that MAAI measurement enables modeling value co-creation in this customer service situation. As a result, the technique proposed here to measure MAAI is expected to be useful to manage and computing customer service.

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Zempo KYamazaki AWakatsuki NMizutani KOkada Y(2022)Mouth-in-the-Door: The Effect of a Sound Image of an Avatar Intruding on Personal Space That Deviates in Position From the Visual ImageIEEE Access10.1109/ACCESS.2022.322280410(125772-125791)Online publication date: 2022
https://doi.org/10.1109/ACCESS.2022.3222804
Yamazaki AWakatsuki NMizutani KOkada YZempo K(2021)Effects of Audio-Visual Information on Interpersonal Distance in Real and Virtual EnvironmentsHuman-Computer Interaction – INTERACT 202110.1007/978-3-030-85607-6_47(405-410)Online publication date: 30-Aug-2021
https://dl.acm.org/doi/10.1007/978-3-030-85607-6_47

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Published In

September 2019

1234 pages

ISBN:9781450368698

DOI:10.1145/3341162

General Chairs:
Robert Harle
Cambridge University
,
Katayoun Farrahi
University Of Southampton
,
Nicholas Lane
University Of Oxford And Samsung Ai

Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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Association for Computing Machinery

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Published: 09 September 2019

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UbiComp '19

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UbiComp '19: The 2019 ACM International Joint Conference on Pervasive and Ubiquitous Computing

September 9 - 13, 2019

London, United Kingdom

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Zempo KYamazaki AWakatsuki NMizutani KOkada Y(2022)Mouth-in-the-Door: The Effect of a Sound Image of an Avatar Intruding on Personal Space That Deviates in Position From the Visual ImageIEEE Access10.1109/ACCESS.2022.322280410(125772-125791)Online publication date: 2022
https://doi.org/10.1109/ACCESS.2022.3222804
Yamazaki AWakatsuki NMizutani KOkada YZempo K(2021)Effects of Audio-Visual Information on Interpersonal Distance in Real and Virtual EnvironmentsHuman-Computer Interaction – INTERACT 202110.1007/978-3-030-85607-6_47(405-410)Online publication date: 30-Aug-2021
https://dl.acm.org/doi/10.1007/978-3-030-85607-6_47

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Engaging Customers in Value Co-creation: The Emergence of Customer Readiness

Service Providers’ Logics and Behaviors in Value Co-Creation

Value co-creation in health care: insights into the transformation from value creation to value co-creation through digitization

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Engaging Customers in Value Co-creation: The Emergence of Customer Readiness

Service Providers’ Logics and Behaviors in Value Co-Creation

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