abstract

Warning: This Robot is Not What it Seems! Exploring Expectation Discrepancy Resulting from Robot Design

Authors:

Lena T. Schramm,

Derek Dufault,

James E. YoungAuthors Info & Claims

HRI '20: Companion of the 2020 ACM/IEEE International Conference on Human-Robot Interaction

Pages 439 - 441

https://doi.org/10.1145/3371382.3378280

Published: 01 April 2020 Publication History

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Abstract

People are starting to interact with robots in a range of everyday contexts including hospitals, shopping centers, and airports. When faced with a robot, people with little or no prior experience necessarily build expectations based on the robot's superficial appearances and actions, mediated by any potential tangentially related experience (e.g., media depictions). However, the person's constructed expectations (e.g., that a humanoid robot can hold a conversation) does not necessarily relate to actual robot capability, resulting in an expectation discrepancy. This can create disappointment, when the person notices the limited capability, or misplaced trust, if the person believes a robot is more capable than it is. In this paper we present an initial framework for describing and discussing expectation discrepancy.

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Wzietek KSiebert FRoesler EGrollman DBroadbent EJu WSoh HWilliams T(2024)Imagination vs. Reality: Investigating the Acceptance and Preferred Anthropomorphism in Service HRIProceedings of the 2024 ACM/IEEE International Conference on Human-Robot Interaction10.1145/3610977.3634927(800-809)Online publication date: 11-Mar-2024
https://dl.acm.org/doi/10.1145/3610977.3634927
Rosén JLindblom JLamb MBilling E(2024)Previous Experience Matters: An in-Person Investigation of Expectations in Human–Robot InteractionInternational Journal of Social Robotics10.1007/s12369-024-01107-316:3(447-460)Online publication date: 29-Feb-2024
https://doi.org/10.1007/s12369-024-01107-3
Schött SCapsi-Morales PVilla SButz APiazza C(2023)Would You Hold My Hand? Exploring External Observers’ Perception of Artificial HandsMultimodal Technologies and Interaction10.3390/mti70700717:7(71)Online publication date: 17-Jul-2023
https://doi.org/10.3390/mti7070071
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Index Terms

Warning: This Robot is Not What it Seems! Exploring Expectation Discrepancy Resulting from Robot Design
1. Human-centered computing
  1. Collaborative and social computing
    1. Collaborative and social computing theory, concepts and paradigms
      1. Computer supported cooperative work
  2. Human computer interaction (HCI)
    1. HCI theory, concepts and models

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Published In

HRI '20: Companion of the 2020 ACM/IEEE International Conference on Human-Robot Interaction

March 2020

702 pages

ISBN:9781450370578

DOI:10.1145/3371382

General Chairs:
Tony Belpaeme
Ghent University, Belgium
,
James Young
University of Manitoba, Canada
,
Program Chairs:
Hatice Gunes
University of Cambridge, UK
,
Laurel Riek
UC San Diego, USA

Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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Association for Computing Machinery

New York, NY, United States

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Published: 01 April 2020

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Natural Sciences and Engineering Research Council of Canada

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HRI '20

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HRI '20: ACM/IEEE International Conference on Human-Robot Interaction

March 23 - 26, 2020

Cambridge, United Kingdom

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Overall Acceptance Rate 192 of 519 submissions, 37%

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Wzietek KSiebert FRoesler EGrollman DBroadbent EJu WSoh HWilliams T(2024)Imagination vs. Reality: Investigating the Acceptance and Preferred Anthropomorphism in Service HRIProceedings of the 2024 ACM/IEEE International Conference on Human-Robot Interaction10.1145/3610977.3634927(800-809)Online publication date: 11-Mar-2024
https://dl.acm.org/doi/10.1145/3610977.3634927
Rosén JLindblom JLamb MBilling E(2024)Previous Experience Matters: An in-Person Investigation of Expectations in Human–Robot InteractionInternational Journal of Social Robotics10.1007/s12369-024-01107-316:3(447-460)Online publication date: 29-Feb-2024
https://doi.org/10.1007/s12369-024-01107-3
Schött SCapsi-Morales PVilla SButz APiazza C(2023)Would You Hold My Hand? Exploring External Observers’ Perception of Artificial HandsMultimodal Technologies and Interaction10.3390/mti70700717:7(71)Online publication date: 17-Jul-2023
https://doi.org/10.3390/mti7070071
Berzuk JYoung JCastellano GRiek LCakmak MLeite I(2023)Clarifying Social Robot Expectation DiscrepancyCompanion of the 2023 ACM/IEEE International Conference on Human-Robot Interaction10.1145/3568294.3580078(231-233)Online publication date: 13-Mar-2023
https://dl.acm.org/doi/10.1145/3568294.3580078
Johansen SDonovan JRittenbruch MCastellano GRiek LCakmak MLeite I(2023)Illustrating Robot MovementsProceedings of the 2023 ACM/IEEE International Conference on Human-Robot Interaction10.1145/3568162.3576956(231-242)Online publication date: 13-Mar-2023
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Laity WDossett BMamo RPittman DHaring K(2023)Active Participatory Social Robot Design Using Mind Perception AttributesSocial Robotics10.1007/978-3-031-24670-8_50(560-573)Online publication date: 2-Feb-2023
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Neerincx AEdens CBroz FLi YNeerincx M(2022)Self-Disclosure to a Robot "In-the-Wild": Category, Human Personality and Robot Identity2022 31st IEEE International Conference on Robot and Human Interactive Communication (RO-MAN)10.1109/RO-MAN53752.2022.9900566(584-591)Online publication date: 29-Aug-2022
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Sanoubari EDavid BKew CCunningham CCaluwaerts K(2022)From Message to Expression: Exploring Non-Verbal Communication for Appearance-Constrained Robots2022 31st IEEE International Conference on Robot and Human Interactive Communication (RO-MAN)10.1109/RO-MAN53752.2022.9900520(1193-1200)Online publication date: 29-Aug-2022
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Heitlinger LStock-Homburg RWolf F(2022)You Got the Job! Understanding Hiring Decisions for Robots as Organizational Members2022 17th ACM/IEEE International Conference on Human-Robot Interaction (HRI)10.1109/HRI53351.2022.9889444(530-540)Online publication date: 7-Mar-2022
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Esau MLawo DNeifer TStevens GBoden A(2022)Trust your guts: fostering embodied knowledge and sustainable practices through voice interactionPersonal and Ubiquitous Computing10.1007/s00779-022-01695-927:2(415-434)Online publication date: 29-Nov-2022
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Development of a humanoid robot

Distributed control of hexapod wall climbing robot implementing Controller Area Network (CAN)

Clarifying Social Robot Expectation Discrepancy: Developing a Framework for Understanding How Users Form Expectations of Social Robots

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