research-article

A Dozen Stickers on a Mailbox: Physical Encounters and Digital Interactions in a Local Sharing Community

Authors:

Elaine M. HuangAuthors Info & Claims

Proceedings of the ACM on Human-Computer Interaction, Volume 4, Issue CSCW3

Article No.: 240, Pages 1 - 23

https://doi.org/10.1145/3432939

Published: 05 January 2021 Publication History

Abstract

Many non-profit peer-to-peer exchange arrangements and profit-driven, multi-sided online marketplaces leverage underutilized resources, such as tools, to optimize their use to capacity. They often rely on a digital platform in pursuit of their social aspirations and/or economic objectives. We report on a field study of a local sharing community that employs a set of stickers illustrating different household items, typically placed on community members' mailboxes, along with complementary digital tools. The stickers are used to communicate the availability of resources among neighbors to facilitate social encounters and to encourage sustainable use and re-use of shared resources. Through in-depth qualitative interviews with sixteen participants, we describe the opportunities and limitations of this approach to peer-to-peer exchange. We offer insights for designers of resource sharing communities into facilitating face-to-face encounters and the online interactions needed to support them.

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https://doi.org/10.3390/su16051888
Kim CKim JWoo E(2024)Probe Study of Resource Exchange Service in Local Community: with focus on User Needs in Resource Definition, Exploration and Negotiation StagesArchives of Design Research10.15187/adr.2024.02.37.1.24537:1(245-257)Online publication date: 29-Feb-2024
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Index Terms

A Dozen Stickers on a Mailbox: Physical Encounters and Digital Interactions in a Local Sharing Community
1. Human-centered computing
  1. Collaborative and social computing
    1. Empirical studies in collaborative and social computing

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cover image Proceedings of the ACM on Human-Computer Interaction

Proceedings of the ACM on Human-Computer Interaction Volume 4, Issue CSCW3

CSCW

December 2020

1825 pages

EISSN:2573-0142

DOI:10.1145/3446568

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Jeff Nichols
Apple Inc., United States

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Published: 05 January 2021

Published in PACMHCI Volume 4, Issue CSCW3

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https://doi.org/10.3390/su16051888
Kim CKim JWoo E(2024)Probe Study of Resource Exchange Service in Local Community: with focus on User Needs in Resource Definition, Exploration and Negotiation StagesArchives of Design Research10.15187/adr.2024.02.37.1.24537:1(245-257)Online publication date: 29-Feb-2024
https://doi.org/10.15187/adr.2024.02.37.1.245
Jo JXie JCarroll J(2024)Understanding and Balancing Trade-offs of Visibility in Support RequestsExtended Abstracts of the CHI Conference on Human Factors in Computing Systems10.1145/3613905.3650978(1-8)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613905.3650978
Fedosov AOchsenbein LMele IOster RRivière MGisin R(2023)Züri teilt: Facilitating Resource Sharing Practices in NeighborhoodsProceedings of Mensch und Computer 202310.1145/3603555.3609312(554-557)Online publication date: 3-Sep-2023
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Guilliams ARubens UBanneux FChapeau PMarée R(2023)Shareish (Share & Cherish): an open-source, map-based, web platform to foster mutual aidProceedings of the 11th International Conference on Communities and Technologies10.1145/3593743.3593790(238-251)Online publication date: 29-May-2023
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