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Embracing Four Tensions in Human-Computer Interaction Research with Marginalized People

Authors:

Calvin A. Liang,

Sean A. Munson,

Julie A. KientzAuthors Info & Claims

ACM Transactions on Computer-Human Interaction (TOCHI), Volume 28, Issue 2

Article No.: 14, Pages 1 - 47

https://doi.org/10.1145/3443686

Published: 17 April 2021 Publication History

All formats PDF

Abstract

Human-computer interaction has a long history of working with marginalized people. We sought to understand how HCI researchers navigate work that engages with marginalized people and considerations researchers might work through to expand benefits and mitigate potential harms. In total, 24 HCI researchers, located primarily in the United States, participated in an interview, survey, or both. Through a reflexive thematic analysis, we identified four tensions—exploitation, membership, disclosure, and allyship. We explore the complexity involved in each, demonstrating that an equitable endpoint may not be possible, but this work is still worth pursuing when researchers make certain considerations. We emphasize that researchers who work with marginalized people should account for each tension in their research approaches to move forward. Finally, we propose an allyship-oriented approach to research that draws inspiration from discourse occurring in tangential fields and activist spaces and pushes the field into a new paradigm of research with marginalized people.

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Index Terms

Embracing Four Tensions in Human-Computer Interaction Research with Marginalized People
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. HCI design and evaluation methods
      1. User studies

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cover image ACM Transactions on Computer-Human Interaction

ACM Transactions on Computer-Human Interaction Volume 28, Issue 2

April 2021

264 pages

ISSN:1073-0516

EISSN:1557-7325

DOI:10.1145/3461620

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KTH Royal Institute of Technology, Sweden

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Received: 01 November 2019

Published in TOCHI Volume 28, Issue 2

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